This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Issues with my 2014 VW Jetta started March 2018. My car had a rough idle that would physically impact the car causing the car to jerk. When decreasing speeds my car would jerk. My car has stalled multiple times while in motion and while coming to a complete stop. I have had issues with my engine mil light and battery light when my car stalled and completely lost power. Upon the first occurrence, I brought my vehicle to the dealership and they informed me I had to get my spark plugs changed, cam sensor replaced, and an induction service. After completion of this work, my car continued to have the same symptoms. After returning to the car dealership they then determined that my timing chain, tensioner, and bridge needed to be replaced. After this repair was completed my oil light came and I took my car back in for an oil change. During the oil change, the service rep informed me that they did not see anything wrong and that I needed to make an appointment to have another diagnostic test done I wanted a second opinion because this whole situation was exacerbating my anxiety and I did not trust the dealership or VW. Please see the attached word document for full report.
My vehicle started flashing the engine light. Then its started stalling. I turned it off, waited a couple minutes and it was fine to drive but still had the engine light on. Nothing happened until the next day, the engine light wasnt on anymore. As I was driving at 70 mph it started stalling again. Took it to a shop and they told me I had a couple of codes on. It was cleared just to make sure it wasnt something else. After about 100 miles of driving the engine light turned on again and the car started stalling again at around 65mph. I changed the spark plugs and the spark plug wires. Runs great until another 100miles of driving, it started stalling at around 75mph. Everytime the light comes on, I turn the car off wait a couple minutes and turn it back on with out any signs of misfiring.
Takata recall. Driving on highway trying to speed up and epc light came on engine check light came on and started flashing and skid light came on. Car began to slow down, seem like shut off and I had to pull over on the side of the freeway. Would shut car off and turn back on, epc light and skid light would go away but engine check light would remain.
Transmission problems? once my car got up to 80,000 miles when in traffic I take my foot off the accelerator while in drive and then accelerate sometimes there's a jerking as if the car doesn't know what gear to be in. Normally happens at any speed typically while driving slowing down and accelerating. Date when it started I really started noticing it in January 2019. I also noticed excessive oil consumption and when oil gets low on dipstick no low oil light on dash. Oil gets lower than dipstick. Dipstick becomes dry but no sound difference in engine and still runs normally.
- Fort Wayne, IN, USA
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A 5 year old car with under 70K miles is now in the shop having the timing chain replaced. This is about half the miles and years that should be expected to go without timing chain problems.
"the engine may idle rough and stumble upon acceleration. This may be due to faulty engine control module software misadjusting the valve timing." Thi is the current safety recall for the same make model and year of my car, however, my VIN has not been included. This is the issue with my car. It will happen while in park, when slowing down to stop at a stop sign, a light, or in a drive thru. My car has stalled as a result at a stop sign and at a light. Last time this happened was yesterday.
The contact owns a 2014 Volkswagen Jetta. The contact stated that the vehicle leaked transmission fluid. The vehicle was taken to ken garff Volkswagen (115 E university pkwy, orem, ut 84058, 801-714-2300) where it was diagnosed that the O ring fractured. The vehicle was not repaired. The manufacturer was notified and referred the contact to NHTSA. The failure mileage was approximately 60,100.
The contact owns a 2014 Volkswagen Jetta. While driving various speeds, the coolant pump failed. An independent mechanic assessed the vehicle and stated that an unknown liquid sealant was applied to the coolant pump. The independent mechanic flushed the coolant pump and, after test driving the vehicle, a brown foam exited from the coolant pump sealing. The independent mechanic diagnosed that the liquid sealant (brown foam-like material) created a blockage within the heater core and caused the heater to fail within the vehicle in cold temperatures. Volkswagen of downtown Chicago (1111 North clark street, Chicago, Illinois 60610, (312) 614-0196) was made aware of the failure via voicemail. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 69,000.
I just bought this car in 2016 at 30K miles and it currently has only 50K miles the engine suffered catastrophic engine failure due to a faulty timing chain tensioner that the manufacturer will not recall or replace. I've read that this is a common issue with VW and Audi 2.0T engines in some cases I've heard of engines fires as well as power failure on freeways that caused potentially deadly accidents, lost of handling loss of power in general. Luckily this occurred to me while not in motion but instead in a driveway. My car has been out of service for 6 months now and is no longer covered by the manufacture warranty and will be forced to pay for this out of pocket.
The service light on my vehicle came on 4-5-18 when I arrived home. I turned off my car and turned it back on as the service light was no longer on. On Friday April 6, 2018 I went to the store and came back home as the vehicle was operating properly and parked on my driveway. Approximately one hour later I went to return some items as the vehicle will not crank over. My vehicle was towed to a near by VW dealership and four days later I was informed that the timing chain jumped and may have caused damage to my motor. I was informed that it may cost anywhere from $2,000 to $10,000. I was inform that a new motor will cost $10,000. While viewing the internet I noticed multiple complaints, issues and law suits pertaining to this similar issue. Why is this not a re-call with multiple complainants?
Dealership has had my car for 100 days and still not fixed. 2014 - 2 clutches and a rebuilt transmission later. Car was returned, same day 5th gear went out again on interstate 95 almost killed my son.
The horn does not work, engine light stays on while driving or in park, when you put gas in the vehicle you have to press the accelerator for it to start otherwise it will cut off, heater blows a little on 2 other than that blows out cool air
The contact owns a 2014 Volkswagen Jetta. While the vehicle was parked, the vehicle failed to start. The vehicle was towed to darcars Volkswagen silver spring (12511 prosperity dr, silver spring, md 20904) where it was diagnosed that the timing chain failed and the engine needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure and filed the contact's complaint. The approximate failure mileage was 72,844. Updated 11/07/17 consumer stated the vehicle was repaired. Updated 7/19/18
The contact owns a 2014 Volkswagen Jetta. While the contact's daughter was driving at unknown speeds, the vehicle shook and the instrument panel lighting flashed. The driver depressed the brake pedal, but the vehicle failed to slow down or stop. As a result, the driver crashed into the rear of another vehicle. The driver sustained injuries to the left shoulder and back, which required medical attention. The injuries to the other vehicle occupants were unknown. A police report was not filed. The vehicle was towed to a dealer where it was awaiting diagnosis. Several weeks prior to the collision, the vehicle was taken to the dealer for the flashing instrumental panel lighting and intermittent starting issue. At that time, the vehicle was diagnosed as needing a new battery. The battery was replaced. The manufacturer was not notified of the failure. The failure mileage was unknown.
The contact owns a 2014 Volkswagen Jetta. The contact stated that during cold weather conditions, the vehicle failed to start. The vehicle was taken to the dealer where it was diagnosed that there was a condensation built up in the inter cooling. The vehicle was repaired. The contact was offered to purchase an upgrade kit to prevent the failure from reoccurring. The manufacturer was notified of the failure. The approximate failure mileage was 57,000.
The contact owns a 2014 Volkswagen Jetta. The contact stated that the vehicle was driving sluggish and was slow to accelerate in any gear. In addition, various warning indicators illuminated. The contact was not able to drive over a certain rate of speed. The vehicle drastically drove slowly and then raced into third gear. The dealer diagnosed that the fuel injection may be at fault, but provided no specific diagnosis. The failure continued. The dealer stated that the O-ring needed to be replaced. If that did not provide a solution, the transmission may need to be replaced. The manufacturer was notified of the failure. The VIN was invalid. The failure mileage was not available.
The contact owns a 2014 Volkswagen Jetta. The contact stated that the epc warning indicator illuminated. Shortly after, there was a drastic reduction in speed each time the failure occurred. The vehicle was unable to be driven due to the failure. The vehicle was towed to the dealer and they replaced an internal part within the turbo engine assembly. Two weeks later, the indicator illuminated again and there was a drastic reduction in speed. The vehicle was towed back to the dealer for further inspection. The dealer was unable to provide a solution. The manufacturer was to escalate the concern and respond back to the contact to determine a repair remedy. The approximate failure mileage was 4,000.
One day I was pulling out of a parking lot onto a small street with a slight hill. Felt like the car was stalling but I thought maybe I didn't press on the gas hard enough. The car rolled slightly backwards until I hit the brakes. I tried pressing the gas harder. Next thing I knew, the engine was off and battery warning light came on. A couple of other lights came on as well, but those come on and then go off often so I don't know what to make of that. The next day I was driving down the road and as I slowed down with traffic approaching stop light the vehicle started to shake as if it was trying to quit on me. I pulled over into a bank parking lot to stop and restart the car. Another light came on but it is off now. I'm worried that this will happen again and result in an accident. Not sure what is wrong or if the vehicle is safe to drive.
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- Camden, DE, USA