This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2014 Volkswagen Jetta. The contact stated that the vehicle rolled away after it was shifted into park. The failure recurred in August of 2019. Also, while driving 45 mph, the vehicle began to hesitate and multiple warning indicators flashed. The vehicle was taken to burke Volkswagen (located at 519 stone harbor blvd, cape may court house, NJ 08210, (609) 465-6000) to be diagnosed, but the failure could not be duplicated. The manufacturer was notified of the failure. The contact received notification of NHTSA campaign number: 19V615000 (electrical system, steering). The manufacturer was made aware of the issue and stated that the part was not available for the repair. The failure mileage was 57,000. Parts distribution disconnect.
The car's ignition is very difficult to turn on and off. It usually takes a few minutes to jiggle the key the right way to get the car to turn off, and then another few minutes and a forceful yank to get it out. Turning the ignition on can also be difficult, as the key doesn't want to turn in the cylinder and you have to really force it to turn. You can't leave the car to get help because then it could be easily stolen. This needs to be recalled asap.
Excessive stalling at intersections, almost hit when making a right turn because the car stalled. Restart the car and works fine, but is getting more frequent.
- Abilene, TX, USA
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2014 VW Jetta car key is getting stuck in the key ignition. Problem started around only at 50,000 miles. Right now, around 55,900 miles, the problem happens every single time the car key gets inserted into the key ignition. The key ignition turning mechanism no longer feels smooth when trying to start or turn off the car. The worst part comes when trying to turn off the car. It is very difficult to turn off the car as the key gets stuck in the ignition. Steering wheel needs to be wiggled/(turned in the left and right motion) while trying to get the car key pulled off from the ignition. This is very concerning for the owners of 2014 VW Jetta. As I did some research on this topic, I have found out that this has been an ongoing problem for VW cars. And yet VW customer care does not try to acknowledge this issue and only thing that they tell me is that there is no extended warranty coverage on the 2014 models. I have read online that there is an extended warranty for the key ignition on 2012/2013 VW Jetta. There should be an extended warranty for the model year 2014 Jetta as well because the parts are exactly the same as 2012/2013 and 2014. I do not understand why VW is ignoring this issue for 2014 VW Jetta. For the sake of public safety, VW needs to acknowledge this ongoing issue and VW needs to provide a recall or at least extended warranty for all the cars with this well known issue. VW customer care region manager is extremely slow in responding to this issue. It's been a week and still, there is no answer on whether they will fix this issue or not. All she says is that there is no extended warranty on the year 2014 models rather than giving any apology. No compassion from VW at all. Very disappointed with the whole VW customer care regarding how they handle this issue.
The door locks just click continuously, which means the drivers door is never locked. This is a safety hazard as anyone can get in the vehicle while driving
While driving the vehicle, it starts to stall or have stalled while slowing down or sitting in rush hour traffic; or while stopped at a red light. The dealer stated the code was P0011 and the camshaft position sensor needed to be replaced. The part was about $75 and the labor just under $400. The check engine light came back on within 2 days and the issue started again. Now the dealer stated code P0011 again, and also code P0016 crank shaft position correlation which is the timing belt he stated. He also quoted a price over $3000 to have the work completed. I asked if this was the problem all along and the P0011 was misdiagnosed the last time since you have the same code again. Was the old position sensor bad or not. He could not answer. I told him I can't keep spending money if you can't grantee a fix. I don't want to come back in a few weeks with the same code, but the price keeps going up. Also, that stated they completed a recall update to the ECM software. I told them I was surprised as I had checked NHTSA and it stated 0 incomplete recalls. I know this as I researched the P0011 issue several weeks ago, and someone mentioned in a post to check for this update. This appears to be a common issue as many people on this site have similar complaints to my own, with the 2014 VW Jetta: Https://www.carcomplaints.com/Volkswagen/Jetta/2014/engine/engine_dies_stalls_while_driving.shtml I can't afford to keep paying for possible fixes. I need for VW to work on my vehicle and complete the repairs and make sure it's what is needed to resolve this issue. Also, I've noticed that since this issue has started, the car is burning fuel at an incredible rate; going from a half a tank to a quarter tank in a 12 mile trip to work and 12 miles back home, without any other stops. I would think 24 miles round trip in traffic would burn maybe 2 gallons, but not a quarter tank of gas.
After having the car for a year, the injector coil pack malfunction. The car would sputter and slow down speed while driving and would stop. I went through 3 replacements. When the car is idle, the car shakes or like it is stressing itself to work hard being idle. The key ignition is now giving problems. The car will not recognize the key and will not turn on. If you hold the key at a certain angle it will turn on but it is hard to take the key out of ignition.
Headlights stopped working on dim. Then tailights went out. We've had the car 2 1/2 years and this is second time the headlights have went out like this. When the headlights went out, the bluetooth also wasn't working the way it had previously. Also, the windows will sometimes not respond properly. They will go the opposite way that I am directing it to do. (push for up and it goes down, for example). These incidences happen both when vehicle is moving and stationary.
The car can be turned on, however, once the key is in you can not turn the engine off and the key becomes stuck in the ignition. You have to disconnect the battery in order to shut the engine off. The key remains stuck
"the engine may idle rough and stumble upon acceleration. This may be due to faulty engine control module software misadjusting the valve timing." Thi is the current safety recall for the same make model and year of my car, however, my VIN has not been included. This is the issue with my car. It will happen while in park, when slowing down to stop at a stop sign, a light, or in a drive thru. My car has stalled as a result at a stop sign and at a light. Last time this happened was yesterday.
A few weeks ago, I reversed (at an angle) into a parking spot and the steering wheel started making a clicking sound. The sound ensued when making any turns with the vehicle. One day, while parking, the steering wheel clicked and there was a snap sound. Upon re-entering my vehicle, the airbag error light came on and all steering-mounted controls were disabled. After further research, this issue is related the to the clock spring issue (recall) for Volkswagen vehicles. However, the model and year (Jetta hybrid, 2014) of my car is not listed under the recall list. I have spoken with my local VW dealer, and they have basically told me the issue is not covered under the clock spring extended warranted VW issued.
Ignition switch was extremely hard to turn off. Eventually car would not turn off at all. Key was very hot. Vehicle ran for over 2 hours and would not turn off.
Driver airbag light illuminated on dashboard while car was in motion on highway in pouring rain weather. Car horn is also currently not working/able to be used in event of emergency or warning. Airbag light would come on for about 6 seconds and then go off repeatedly then finally stayed on for good. Appears to be a clock spring issue from research that may not have been initially covered and completed in 2015 manufacturer recall. VIN is also not included in current takata airbag recall either.... no previous issues to note prior to symptoms beginning...
Low beam headlights both went out and refuse to turn on. Bulbs and fuses are fine as well as the brights work just fine. The problem started this morning as I went to leave for work.
I started the car with the key fob from the dealership and upon returning home found that the key would no longer turn back/disengage/come out of the ignition (key hole on the steering column). The car now runs non-stop until the fuel is gone. There are no other items/keys attached to the key fob to give any kind of added weight or bend to the key fob. Upon looking online, I've realized this to be a common problem within the community of Jetta owners and now know the the issue is covered under an extended warranty for model years 2012-2013 which really makes me wonder if VW knew about the problem and just didn't care since the issue still occurs in newer models. I think this should be covered under another extended warranty from Volkswagen, or added to the existing extended warranty of the 2012-2013 model Jettas.
A D V E R T I S E M E N T S
- Port Saint Lucie, FL, USA