CarComplaints.com Notes: VW updated the Jetta's interior and added new features like backup cameras to certain trims. Time will tell if these adjustments start falling apart.
10.0
really awful
Crashes / Fires:
1 / 2
Injuries / Deaths:
3 / 0
Average Mileage:
41,626 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The ignition key was difficult to pull out, the car was difficult to shut off; then the key was difficult to turn; now the key is not turning and the steering wheel is locked up.
Overused of soy wiring has caused hundreds of needless dollars of repair work. Wiring is being chewed about by rodents since rodents like soy products.
A few months back an error came up on my dash saying "hybrid workshop." I called the dealership and they said it was regular for my car to say that at about 68K and that I would soon need a hybrid systems check. That light went off the very next day so I didn't stress it. Soon after my car began acting funny when coming to complete stops, the vehicle would jolt back into motion causing a hard breaking motion to occur. Soon after my transmission failed as I was parking. I was in reverse and the car suddenly stopped reversing and began to rev loudly before jumping back into reverse and then back to revving. After transmission failure, I brought it to the dealer and the dealership said it may be my mechatronics unit, after taking the mechatronics unit out they determined it was indeed the transmission. I've read of a recall for this very same problem hundreds of times online after searching it, yet my VIN isn't connected to any recalls on vws website.
Cspc:my 2013 VW Jetta caught on fire without any warnings. There was not overheating or any other signs that it was going to go in flames. All the warning systems seemed to be working, but it still didn't show any signs of problems with the electric wiring or anything else.
I hit a tree on a city street and the airbag did not deploy that time either and I had a cut on my head I had injury to my knee and my achilles tendon both of which resulted in surgeries. I have had two other accidents since neither time neither I have had two other accidents since and the air bags did not deploy. Both of those were in parking lots. I am 84 and have fallen twice since the accident because of my injuries and sustained head trauma and memory loss. I will try to locate the accident date. It was in 2016.
The key gets stuck in the ignition, either when turning on or turning off. This happened before at 19000 miles and the part was replaced. It began exhibiting the same problems early this year and has continued to worsen to the point of it being stuck for longer periods of time. It happens when stationary, either preparing to turn the car on or off. Ive been stranded away from home while trying to get it to turn. Sometimes it does relatively easy and other times it seems like it isn't going to budge. I have no other keys or even a key chain attached. Its just the ignition key.
A few months ago, the driver side low beam light went off, with replacement and never turned on.today the passenger side low beam light is off and won't turn on. The high beam lights work.
The ignition will not shut off. The key will not release to the off position. The key has to be wiggle, pulled, or whatever necessary to turn off. After or up up to 3 hours the car finally releases the key to the off position. This happens only when we have to remove the key to shut off the car. This happens every time we need to shut off the car.
Frequently the steering wheel will not unlock, key will not turn, this is happening almost everyday, drive to work park the car, at end of day the ignition key won't turn. Steering wheel is locked up, have to wrestle with it constantly, if I get out a jar the car backwards or frontwards it may unlock the key and wheel and may not. This occurs almost everyday. This is very dangerous and frustrating.
The car was turned on by a mechanic to be moved to be worked on. He could not get the car to turn off and the steering wheel was not locked. The key would not turn. He called the VW dealer and they said it's a common problem/defect. It is dangerous and should be a recall especially if out of town or out late at night. The part will take at least two weeks to get in stock at a cost of over $600.
Repeat occurrence key gets stuck in ignition when turning off the engine. New ignition was replace less than two years, and the same issue occurred and in need of new ignition again.
While driving on hwy 94 the epc and the engine malfunction light turned on. At my 55mph, my speed decreased immediately at 20 mph. My son and I felt unsafe, as there were cars behind me driving at their proper speed limit. It was scary as these cars could of crashed into my vehicle as my gas pedal lost immediate speed.
Replaced variable valve timing solenoid. Fells like engine wants to shut off idles ruff. After replacement having same issue with car. No check engine light came on.
I bought a new 2013 Volkswagen Jetta 2.5L SE. We purchased this car as a third vehicle for my two teenage children to use. My son was home from college and used it to commute to a daily internship during the summer of 2016 when he noticed that on two occasions it lost power on the highway while he was traveling 60 miles per hour. That fall I took my daughter to do her drivers test in the Jetta. It lost power twice en-route to the facility and lost power an additional three times while I drove it home. I took it to the dealer a few days later and it lost power several times on the way. I complained to dick dean (the dealer we bought it from) and to Volkswagen on multiple occasions. I told them that this situation threatened the safety of my two children. The dealer claims that they couldn't get the car to mimic the complaint. Dick dean and Volkswagen offered me a few thousands dollars off on a new Jetta. I took the offer because of the safety factor of my children. I think it is the height of irresponsibility of both organizations for not standing behind their product given the serious nature of this complaint. When I researched this issue I found numerous other customers with the same complaint about the 3013 Jetta. I am shocked that this company is allowed to get away with this kind of behavior, forcing a customer to pay for a new car when there is a serious safety issue involved. This car had around 20,000 miles on it at the time and was still under extended warranty!
A D V E R T I S E M E N T S
- Kaysville, UT, USA