Sudden and random loss of driving power- fault code P177B clutch 1 tolerance limit reached causing mechanical malfunction. Vehicle sometimes is in motion and stalls and jerks. Other times it is when trying to accelerate- sudden loss of power. Almost caused a crash with my teenage daughter and 2 of her friends inside.

- Danville, IN, USA

2013 VW Jetta hybrid has check engine light come on and go off intermittently. Car was taken into VW dealer to evaluate. Dealer proceeds to say transmission is defective, clutch was malfunction & oil was leaking. According to a new recall in 2/2020, VW mentioned that if the software recall was not addressed issues with the transmission & clutch could occur. When car was taken and evaluated it was found to have all of the possible problems listed with this recall

- San Antonio, TX, USA

Hairline cracks may develop in the accumulator housing of the transmission (mechatronic unit). The crack may lead to an internal leak, which, in turn, may lead to insufficient transmission oil pressure. If this happens, the transmission warning light will illuminate in the instrument panel. If the warning light is ignored and the vehicle is driven, the clutch may not engage. Failure of the clutch to engage may cause a sudden loss of power to the wheels, potentially leading to a vehicle crash. This recall for VW is number 34J6 as was to include VW Jetta hybrids for 2013-2015. My vehicle is a 2013 Jetta hybrid with the same issue as this recall but VW refuses to include my vehicle in the recall.

- Auburn, AL, USA

I was notified of a recall in December (8 months ago) for "hairline cracks may develop in the accumulator housing of the transmission (mechatronic unit)" but to date the no repair has been made or made available.

- Palm Bay, FL, USA

Engine light came on, right after car would not go into gear and car became inoperable. The consumer stated while driving the transmission failed. The vehicle was towed to the dealer. The dealer advised a recall would soon be released and to wait until then for repairs. The vehicle was partially repaired. The manufacturer stated any further repairs were not included in the recall.

- Lakewood, CO, USA

The contact owns a 2013 Volkswagen Jetta. The contact received notification of NHTSA campaign number: 19V866000 (power train) however, the part to do the recall repair was unavailable. The contact stated while driving 25 mph, the vehicle decelerated independently. There was no warning light illuminated. The contact restarted the vehicle and drove to her residence. The contact stated that while driving to serramonte Volkswagen located at 711 serramonte blvd, colma, ca 94014, (888)345-5205, the failure recurred and the vehicle was towed to the dealer instead. The contact was informed that the transmission needed to be replaced. The dealer also confirmed that the part was not yet available for the recall repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 52,000. VIN tool confirms parts not available.

- San Fernando, CA, USA

The contact owns a 2013 Volkswagen Jetta. The contact stated that the vehicle was shifted from park to drive however, the vehicle failed to respond. The contact stated that the service vehicle warning light was illuminated. The vehicle resumed normal operation after the vehicle was turned off and restarted. The failure recurred and the process was repeated. The contact stated that the failure was related to NHTSA campaign number: 19V866000 (power train) however, the VIN was not included. The vehicle was taken to clay cooley Volkswagen park cities (5555 lemmon ave dallas, tx 75209) and the dealer was made aware of the failure. The vehicle was not diagnosed nor repaired. The manufacturer had been informed of failure. The failure mileage was approximately 160,000.

- Dallas, Tx 75216, TX, USA

Under warranty and recall the speed crank(crank sensor) was replaced. And year later after warranty expire speed crank (sensory crank ) needed to be replaced. Overall the ac compressor was replaced, the mirror back needed to be replaced exterior, the door needed to be tightened, lock sensor needed to be replaced, key ignition needed to be replaced, and now where the crank is an oil leak has happened. The main rear seal needs to be replaced. Over all repairs have been costly every year around a thousand or more since boughten.

- San Clemente, CA, USA

The contact owns a 2013 Volkswagen Jetta. The contact received notification of NHTSA campaign number: 19V866000 (power train) however, the part to do the repair was unavailable. The contact stated that there was an engine misfire while driving at various speeds with several unknown warning lights illuminated. The vehicle was taken to Volkswagen of alamo heights (1402 ne loop 410 expressway, san antonio, tx 78209) to be diagnosed. The contact was informed that the failure was associated with the recall. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was approximately 100,000. VIN tool confirms parts not available.

- San Antonio, TX, USA

Concerns 2013 VW Jetta hybrid sel 1.4L December 06, 2019, manufacturer recall number34J6, NHTSA recall number 19V866, recall status: "recall incomplete, remedy not yet available, " summary: "hairline cracks may develop in the accumulator housing of the transmission (mechatronic unit), leaking and leading to insufficient transmission oil pressure." Still no fix available and no estimated date of providing a fix from VW usa customer care as of May 24, 2020. I am becoming concerned that VW is ignoring this recall because of the inordinate expense of repair. This recall has almost obliterated the resale value of the car.

- Waterville, ME, USA

This vehicle lost power as I was going through an intersection. Warning lights lit up like the fourth of July. It entered into a stall-like condition and could have easily caused a life threatening accident. Dealership found no issues. Approximately 6 months later, the transmission needs to be entirely replaced at a cost of $8,000. Usd. The vehicle has been well maintained and had only 85,000 miles when this failure occurred.

- Springfield, MO, USA

I have a 2013 Jetta hybrid that is having the loss of drive and shifting issues as outlined in the recall yet my VIN# is not one that is on the list. There have been several times while driving on the interstate as well as locally that the car will just suddenly lose power and I cannot get it back up to speed to pull over. The codes that are coming up because the check engine light is on are: Stuck in reverse, stuck in 5th gear luckily I haven't had any accidents. I have taken the car to be diagnosed by a Volkswagen dealership as well as an independent auto shop that specializes in Volkswagen both with the same result that is needs a transmission. I don't understand why it is not being recalled when it is doing all the same things that is stated in the recall and not to mention the safety implications. This is very frustrating when I cannot safely rely on my car not knowing when it will happen and if I will be as lucky as to not get into an accident. I really wish Volkswagen would do something about this, but the only thing I keep hearing is I'm sorry your VIN# is not on the recall.

- Avon, IN, USA

The contact owns a 2013 Volkswagen Jetta. The contact stated that while the vehicle was in park or neutral, the engine fluctuated between electric to gas and gas to electric. The check engine warning light illuminated. The vehicle was taken to the Volkswagen billings (4040 king ave w, billings, mt 59108, (888) 479-2165) where an unknown software update was performed however, the failure recurred. The vehicle was then taken to an independent mechanic to be diagnosed. The contact was informed that the mechatronic transmission control unit was defective and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 79,000.

- Billings, MT, USA

My 2013 VW Jetta hybrid has 68000 miles on it and it keeps stalling while driving. Multiple times it stopped on freeway. There is a recall from VW and reason for recall is mechatronics unit failure. The failure of mechatronics unit causes low transmission oil and clutch slippage both of which can cause damage to the vehicle transmission. VW service says there is some internal oil leak and problem is not of mechatronic unit and I have to pay for replacing transmission.iam not provided with any specific details on the transmission failure. They say, "it's an internal failure", "its unrelated to the mechatronics", and "there are cracks on transmission". they have also said that they will not repair the mechatronics unit without me replacing the transmission because the mechatronics unit would have been damaged because of damaged transmission. There are so many problems with my VW. VW service is not giving clear picture.when there is recall and my vehicle VIN shows that it has mechatronic recall why iam asked to pay for transmission? VW service is refusing to repair my vehicle for the recall mechatronic unit and they ask me to pay for replacing the transmission.

- Suwanee, GA, USA

Regarding recall 19V866, the failed part, mechatronics unit, causes low transmission oil and clutch slippage both of which can cause damage to the vehicle transmission. I was told by VW customer care that my car would be safe to drive while waiting for the repair. Now, both my mechatronics unit and transmission have gone out. VW refuses to provide me any specific details on the transmission failure. They say, "it's an internal failure", "its unrelated to the mechatronics", and "we can't tell you exactly what is wrong with your transmission". they have also said that they will not repair the mechatronics unit without me repairing the transmission because the mechatronics unit would be damaged by the now damaged transmission. The mechatronics system controls the transmission directly and has been mis programmed for the life of my vehicle. This incorrect programming has caused the mechatronics to cause physical damage to the clutch plates in the form of cracks. The cracks allow transmission oil to get trapped where it is not supposed to be and leave the transmission low on transmission oil, though there are no outward error codes until the car starts to have problems with shifting. That means my car has gone 162000 miles and the transmission has been low on transmission oil unbeknownst to me, the driver of the vehicle, for an unknown amount of time. Over 1000S of miles, it has likely damaged my transmission. Additionally, the damaged clutch plates can fail to engage or slip. This can also cause damage to the transmission. Not to mention that the clutch plates are directly connected to shifting, and if they are being physically damaged by the mis programming, I don't know what this has done to my transmission. At this time, VW has refused to repair my vehicle for the recall or look into possible damage to my transmission.

- Idaho Falls, ID, USA

The ignition when trying to turn my vehicle off it will not let me I have to take about 5 min to finally get the key to turn off

- Herriman, UT, USA

The contact owns a 2013 Volkswagen Jetta. The contact stated that when her son was driving, a rattling sound was heard in the vehicle. The vehicle was taken to an independent mechanic and was diagnosed that the transmission was fractured. The vehicle was not repaired and was not taken to a dealer. The VIN was included in NHTSA campaign number: 19V866000 (power train). The manufacturer was not made aware of the failure. The failure mileage was approximately 74,000.

- Savannah, GA, USA

Hybrid module work shop warning. The car has now power breaks when this happens. The car under performs when the electric drive does not work. No power brakes add to the problems. My car has been repaired 2 times for the same problem. It a drive ability and safety issue. VW has not been helpful with a solution.

- Schenectady, NY, USA

2013 Jetta hybrid with 74,000 miles, started to cycle between E-mode and engine when stopped every couple of seconds, when stepping on brake to stop, would initially accelerate forward. Always completed required maintenance at VW dealer. Brought into VW service and was told the transmission needed replacing and cost was $7200. VIN was not part of the recall.

- Kingston, NY, USA

Complete loss of drive while driving, check engine light came on, gear indicator flashing "D" and a wrench. After making it to the side of the road and trying to get power back, the car would not start.

- Delco, NC, USA