On 05/21/2021 while merging onto the I-5 freeway in Olympia at high speed the EPC dash light came on and the car lost all acceleration and had to swerve off onto the shoulder to avoid any collision (felt like car had stalled). Luckily it was in early AM so traffic was not as bad as normal. Once on the shoulder the car would not move. Contacted Geico and had car towed into the closest Volkswagon service center once they opened. After the inspection (05/24/2021) was told that the mechatronic unit had failed and there were metal shards throughout the transmission that couldn't be removed, so the entire transmission would need to be replaced. There was no warning of the failure; there was a check engine light on previously for a different mechanical issue (vacuum pump) that began 03/10/2021. At that time the car was closely inspected at a VW dealership and I was told safe to drive until I could get it repaired (just hybrid system would no longer function). At that time they updated some software on the car for a separate recall (38C4). The car has been inspected by two separate Volkswagon service centers, Volkswagon of Olympia (where the car is currently for the transmission failure), and back on 03/10/2021 at the Burlington WA Volkswagon dealership. Researched the issue and this particular model and production year had been recalled under #34F6, however for whatever reason my VIN number was not included in the recall. I believe this car should have been included in that recall.

- Concrete, WA, USA

Car will not shift into gear transmission is cracked and VW will not do anything

- Lithonia, GA, USA

About 2 days after having my fuel injectors replaced due to a total loss of power while driving/in conjunction with misfiring, I got the hybrid light. It was in a residential area. I noticed RPM's and charge levels were fluctuating along prior to loss of power. Total loss of power again. Shut off vehicle. Waited a minute. Turned vehicle back on then continued driving. Had one additional loss of power but the hybrid light didn't come on. The transmission indicator showed a wrench instead of "D" the check engine light illuminated and the vehicle failed to move forward despite hearing the engine rev.

- Killeen, TX, USA

My vehicle for a few years now has stalled out on me and caused it to go in to limp mode. This is very dangerous and I see there is a recall and no fix is available but the hybrid system shuts completely down when it does this and I cannot do anything with the vehicle at that time. It will happen anywhere I am where it's a back road or on the interstate.I feel that Volkswagen should take back this veh because of the faulty system. I feel Volkswagen should pay my loan off so I can get in to another safer vehicle.

- Jonesborough, TN, USA

Hairline cracks can develop within the transmission electronic gearbox (mechatronic unit), causing an internal transmission oil leak and a decrease in oil pressure.

- Central Islip, NY, USA

During normal around-town operation the vehicle (2013 Jetta hybrid) experienced a temporary loss of drive power. It felt like the clutch slipped or became disengaged momentarily (3 seconds). The check engine light displayed. We immediately drove it to a repair shop that was less than a mile away. After reading out a diagnostic error code (P0841 - transmission fluid pressure) and noting that the transmission fluid was dark and contaminated with a burnt smell, the initial shop decided the repair was beyond their ability as it seemed to be related to the transmission pressure sensor switch which is embedded inside the transmission case under 600 psi pressure. The car was driven without incidence a few miles (5) to the local dealer, where further diagnostics took place. They uncovered 2 additional error codes (P1806- function restriction due to pressure drop) and (P17713 - clutch tolerance). After a few days of internal debate at VW (I believe they contacted the chief engineer or guru for that particular unit), the dealer came back with the prognosis that the entire transmission needs replacement at the cost of about $9000. In the weeks previous to this episode, we had noticed what felt like a mild slipping of the clutch, but never a full loss of power and no check-engine light. The problems we are experiencing sound identical to those reported in NHTSA safety recall 19V866000 (VW's number for this recall is 34J6), which states 'hairline cracks can develop within the transmission electronic gearbox (mechatronic unit), causing an internal transmission oil leak and a decrease in oil pressure. A decrease in transmission oil pressure can cause the clutch to fail to engage, resulting in a sudden loss of drive power, increasing the risk of a crash.' It seems to me that the current recall perhaps needs to be more inclusive. This car is 8 years old, but only has 47K miles.

- Fort Collins, CO, USA

Gears not shifting correctly, loses power to where I have to pull over because I can't accelerate. That is extremely dangerous especially if I am not able to get to a spot to pull over to. 01/ I have had diagnostics performed which they all come to the same conclusion that is needs a new transmission. These are the codes it is putting out: P073A stuck in gear 5, P1731 gears position distance sensor 3:electronic error, P1731C gear position distance sensor 3:implausible signal and P072B stuck in reverse. It has been doing this since the car was purchased in Jan of 2020. There have been recalls on 2013-2014 Jetta hybrids for these same problems but my VIN number is not included in the recalls

- Avon, IN, USA

Driving straight on a city street and with no warning all power was lost to propel the vehicle. Due to the sudden loss of power with no warning, an accident nearly occurred. Recalls for this make/model of vehicle are documented (13V568000 and 19V866000) but for some reason Volkswagen is not covering all 2013 Jetta hybrids under these recalls, which both indicate sudden loss of power to the vehicle due to transmission/gear box issues.

- Gilbert, AZ, USA

The contact owns a 2013 Volkswagen Jetta. The contact stated that while reversing out of her driveway, the check engine warning light illuminated and the vehicle failed to reverse. The contact managed to drive at low speeds to cheaple auto sales Inc (3626 airline dr, metairie, la 70001, (504) 841-0027) where it was diagnosed that the transmission failed and need to be replaced. The vehicle was not repaired and remained at the dealer undrivable. The manufacturer had been notified of the failure and informed the contact to log a complaint with NHTSA. The failure mileage was approximately 126,000.

- New Orleans, LA, USA

While driving at 40 mph and attempting to make a left turn, the vehicle lost power with the check engine warning light illuminated. I placed the vehicle in park for 30 seconds and attempted to restart the vehicle, it turned on but would not go into gear. I then had it towed to the dealer (mission bay Volkswagen ' (address 2205 morena blvd, san diego, ca 92110) to be diagnosed. I was informed that there was a crack in the transmission which caused oil to leak into the electrical gearbox causing it to fail. I'm the second owner and it has 47,000 original miles on it.

- San Diego, CA, USA

I have a 2013 Jetta hybrid the check engine light came on and I took it to the dealership. They ran diagnostic and said the mechtronic unit has to be replaced or the vehicle could stop working while driving. There is a recall 34J6/4V for all Jetta hybrids from 2013-2014. VW tells me my vehicle does not qualify. My cars VIN # is within the parameters on the attached bulletin as well. I believe I was never notified because I purchased the car used and the previous owner received the information.

- Las Vegas, NV, USA

The contact owns a 2013 Volkswagen Jetta. The contact received notification of NHTSA campaign number: 19V866000 (power train) however, the part to do the recall repair was unavailable. The contact called chico Volkswagen (902 main St, chico, ca 95928; (530) 891-6275) where it was confirmed that the part was not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Redding, CA, USA

10/21/2020 - I was driving on the freeway in stop & go traffic when I went to go again the car just revved but did not go under power. The hybrid light came on & the gear indicator started to flash. I was able to pull to the side of the road safely & tried to put it in reverse & also tried to use the manual shifting option to see if that would work, again no movement. Had it towed to a local shop that works on Volkswagen & Audi. Upon unloading the vehicle off of the tow truck I noticed fresh fluid on the bed of the truck toward the drivers side front. I did not think anything of it because when I pulled off of the freeway I did not see any fluids leaking from the vehicle. 10/22/2020 - the shop pulled a code that indicated low pressure in the transmission. He mentioned a recall that came up of 34J6. I told them that after dropping the vehicle the night before that I lifted the hood and saw what looked like some sort of fluid spray near the drivers side front. I called VW care hotline and asked about 34J6 recall, my car is not part of that recall 10/26/2020 - the shop called to let me know that they did a visual inspection & they found the cover for the mechatronic unit lifted off and even pulled over 2 bolts that hold it onto the transmission. He said based on that he mentioned recall 34J6 & that a VW dealer should do the work. Had the car towed to hansel VW in santa rosa, ca. Met the car at the dealership to have them write a diagnosis work order, roughly up to $400 to diagnose what happened 10/28/2020 - hansel's service advisor called to let me know that the cover of the M.U. had pulled away & that something internal happened. The advisor or the technicican called VW America to inquire about replacing the M.U. only to be told it would require a full transmission replacement. Waiting on an estimate from them on a new transmission.

- Petaluma, CA, USA

The car is 88K miles and one day I get an engine light and I take it to the dealership to get diagnosed they told me the transmission is failing and need to be replaced and it's 8 thousand dollars to fix

- Appleton, WI, USA

I started my car with no issue but when it was put into reverse it began making a horrible clunking/grinding noise then shut off and could not start after. To be clear: The car was in motion before making the noise and shutting down, but had not gone far before dying. I did not make it out of the parking lot. It hadn't had any issues at all before this and has always had it's maintenance taken care of on time. We took it to a VW dealership to have it checked and it turned out that the entire transmission needed to be replaced. We had it replaced and it seemed to be running okay, but as soon as we took it home it wouldn't start up again. We once again took it to a dealership and found that the mechatronic unit was also bad. We had taken it in to have it checked since we heard there was a recall on the mechatronic units in some VW vehicles but we're told that it didn't apply to our VIN number. I believe that they did not include a number of different cars in the recall that should have been included. I am definitely not the first person to have this happen after being told that the recall didn't apply to their call.

- Lehi, UT, USA

Recall 19V866000 "Volkswagen group of America, Inc (Volkswagen) is recalling certain model year 2013-2014 Jetta hybrid vehicles manufactured October 2012 through October 2013 and equipped with a dq-200 direct-shift gearbox. Due to gearbox fluid additives, the control module within the gearbox may corrode. The deposits from this corrosion may cause an electrical short and result in a stall-like condition." My 2013 VW Jetta hybrid is showing the same symptoms as this recall. At 125K miles, I had to limp it into the VW dealership after only odd gears would engage. Driving down the road or trying to get onto the highway or at a complete stop. The transmission would loose power and the car would have to be pulled to the side of the road to be shut down and restarted multiple times. The dealership is unable to fix the transmission as well as any other transmission shop because VW does not sell parts to the transmission because it is a "trade secret". a new transmission is $6000 and by the blogs people post with this exact trouble, the transmission does not last more than ~100K miles.

- Chaplin, CT, USA

Experienced sudden lose of drive power as described in recall 34J6

- Dix Hills, NY, USA

Transmission is failing and leaving the vehicel unable to move at times in traffic, engine revs and gears do not engage while driving in traffic at times. VW dealership states they are waiting for a recall notice to repair but untill then, the fix is over

- Fair Oaks, CA, USA

The vehicle was being driven. While it was in motion on the freeway the hybrid light turned on when this happened. At the same time the ac stopped cooling. Once we got home we inspected it. The freeze on is full and nothing is wrong with the ac condensor. We turned it on and took it for a drive down the neighborhood but the gear shift wont work. The car loses power when switched to the second shift. We have taken it to volkswagon and they quoted us a repair for the entire transmission replacement. Yet there is a open recall.

- Corpus Christi, TX, USA

The contact owns a 2013 Volkswagen Jetta. The contact received notification of NHTSA campaign number 19V866000 (power train) however, the parts needed to repair the defect was unavailable. The local dealer ed payne VW located at 2003 E expressway 83, mission, tx 78572 and the manufacturer was notified of the failure. The contact indicated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. VIN tool confirms parts not available.

- Pharr, TX, USA