This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Door unexpectedly does not close and latch correctly. Had to hold the car door the whole time driving. The driver door and passenger door has done it so far. This needs to look into.
Car keeps turning off while driving and battery light comes on the dash board. Restarts and light no longer comes on until it turns off again. Drives for awhile again and same thing happens. Have changed numerous parts but without anything showing, can't diagnose it. Unpredictable to when it will turn off.
Volkswagen Jettas between 2011-2014 received a recall for the clockspring issue that occurs. I just learned that I am experiencing the same issue and my car is the same year and make. Both the airbag light is on and the horn does not work properly which is a major safety risk. VW said they will not cover the repair however this is a serious safety issue which has clearly been a problem.
The ABS module in this vehicle has failed as the ABS, Traction Control, Airbag, and Brake lights are all on with the brake light flashing. The dealership stated a new module would be needed to have functioning anti lock brakes. In reference to case - NHTSA: 16V913, I believe the same components are the same as the power train did not change between the two vehicles. I am having the same symptoms as stated in this document but there is no recall as of yet.
- Miami, FL, USA
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This Jetta Sportwagen TDI is one of the "diesel gate" vehicles that was supposedly fixed. However, post fix, the vehicle has been at the dealership for repairs more than it has been on the road for various emissions related issues revolving around the exhaust gas recirculation system and diesel particulate filter. Vehicle is washed regularly, including scrubbing of the chaise pipe ends with heavy duty soot cleaning solution. vehicle takes less than a week to collect enough soot on the tailpipe to cause transference to finger when whipped. This is an indication that an excessive amount of soot is not being properly recirculated by the exhaust gas recirculating system to be rebut in the diesel particulate filter. This also indicates that the "fix" for the cheating emissions system is not doing its job and vehicle is likely emitting particulate and NOX at levels far above legal limits.
I wanted to follow up on my previous claim. As stated in my previous note, I noticed the odor a few months after purchasing my car. A few years after I got my car, I developed a mold allergy and it was getting harder for me to breathe. The only time the issue occurred was when I would drive my car. So, I had to go to the allergy doctor. They did a few tests and found out I had a mold allergy. A few weeks later, I kept smelling a smell from my ac. I asked a friend to come and check on my air filter in my car. He pulled it out and it was full of mold. He told me that the car was retaining moisture in my A/C unit and that it is probably what is hurting my allergies. With that being said, I have to change my filter at least once a month. One, to make sure that it doesn't mold. Two, so that I can breathe. With that being said, my allergies became worse after I discovered the mold. I had to go back on my allergy shots for awhile. Because my allergies got so bad, even with my shots and other medication, it messed with my breathing. So, I had to have an in office procedure to release some of the pressure to help me breathe better. All of this to say, VW knows that there is an issue with they ac system holding moisture and it making the car have a moldy smell to it. This is dangerous for people with allergies and we should not have to suffer, due to a manufacturers carelessness. I feel as if they should reach out to anyone with affected vehicle owners and figure out a solution to this matter. I love my Volkswagen and I wanted to look into purchasing another one, hopefully an SUV type, in a few years. But, if they cannot fix this issue, I may never look into them again. My health is far more important to me. So, I will begin my search for an additional vehicle, while working on my VW, as well.
Hello. There is an issue with my 2011 VW Jetta's ac system. There is an awful odor. It smells moldy and musty(musky). I went to a dealer and they told me to change my air filter and a few other things. It worked for about 4 days and the smell came right back. I have talked to other Jetta and a passat owner one 2012 and one 2013, they also have the same issue. At first my car had a burning smell coming from the system when I started my car and turned the air on. A few minutes later an odor filled my vents. This happened after I purchased my car in 2013. About 6 months later. I have constantly changed the filters and will be getting a new air compressor soon, but. I was told that it may not help the smell from the system. I have been online searching to see if any other VW owners have had this issue and it looks like it is prevalent in VW vehicles from at least 2009-2014. I would have searched more, but there were so many complaints for vehicles made that I was overwhelmed. This was the first car that I purchased myself and I wanted to keep it as long as it would hold out. I am at over 144,000 miles and I love the car. I'm working on changing out components that haven't even messed up yet, because I know they will eventually. I want to keep this car for as long as I can. But, I have tried everything to fix the odor and for me to find out that there is nothing that VW can do to fix it, breaks my heart. Had I know that this was an issue when I purchased this car, I would have never purchased it. Please look into the claims of VW owners on multiple websites. If you need a list of websites, I can send you an email of all of the ones that I was able to find. I also have a car fax for my vehicle somewhere. It states that the vehicle never had any water damage or anything like that to warrant the issue in the ac system. I can send it to you if you need it. Just send an email.
At home while the vehicle was off and stationary, upon removal of the rear bench seat, I discovered severe burn marks under the seat. As well as some coins that have been cemented in place by melted plastic. The burned area appears to be right above the exhaust.
My 2012 Jetta radio/stereo went dead. Lots of other 2011 Jetta stereos died too. Bad batch for us consumers. I want a compensation check mailed to me for $363.23 the cost I have to pay best buy for a new one. Read the forums thousands of other Jetta owners in 2011 had this happen. Thank you
1) seatbelt indicator sounds when drives belt is connected and is the only one in the vehicle; no one or items are in any of the other seats (same issue as in the 2006 Jetta). 2) wiper motor failed - wipers worked intermittently when functioning. 3) headliner is separating and drooping in rear and obstructing the view through the rear view mirror (same issue as in the 2006 Jetta). 4) ignition coil's and map sensor are continuously failing (same issue as in the 2006 Jetta).
I'll turn my car off and wait for the RPM's to go below 1,000 sometimes I'll shift into reverse and my car will kick and then the engine light turns on. I have gone to get the error checked by multiple computers; the same error reads as torch converter circuit malfunction. As I put the car into drive it jumps again sometimes sounding like a spring is doing something weird. When I drive the car the engine revs and does not shift gears. The car moves but is stuck in first gear. I can't go above 59 mph nor do I want to rev my engine at 4500 rpms. I got my Jetta at 66,000 miles and it been doing ever since. My car is currently at 95,000 miles and the problem happens intermittently.
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- Marietta , OH, USA