This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The car's engine stopped functioning while driving on I-80 on the way to work in the morning. I was in the far left lane and had to use hazard signals to pull the car to the right shoulder during busy commute traffic. The engine glow light indicator and the malfunction indicator lamp were on during the failure. The car did not restart and a tow truck took the vehicle to the nearest dealership. Metal debris was present inside of the fuel pump and fuel filter.
My 2010 VW Jetta sportwagen got the glow plug light intermittent flash starting on 72K miles. In the cold morning I could drive 10-15 minutes without issue. However, once the glow plug is on, it could not exceed 40mph. Here's the diagnostic from the dealership: 72017 confirm mile on, glow plug light intermittent flash. Perform guided fault finding, faults tored P00af. Turbocharger boost performance visual inspection found vacuum hoses good. Following test plan, check N75 solenoid good. Check wiring to G581 ref volt good. Perform gff function test vacuum diaphram good. Function test N75 good. Vacuum at 9psi. Check internal resistance at boost actuator position sensor out of spec. Rec replace G581 charge pressure actuator position sensor (within turbo assembly)... parts will need to be special ordered $1,444.41 + tax...
Four failures in four months.this is a repeat failure with my diesel fuel system. I previously reported the first two occurrences on this site. Volkswagen of America has now replaced my entire fuel system including the tank. This was only after repeated requests after four times to dealer for service for this issue--total time my car was in for service was 45 days over July through Oct. 19, 2012. I was aware of the fuel pump failure after researching glow plug light flashing tdi and limp mode immediately upon the first time the lights started to flash on July 6, 2012. I went to dealer and they could not diagnose the problem. July 17 it happened again they found metal shards in the fuel filter and replaced the fuel pump...I requested they replace entire fuel system, explaining to the voa customer care person that metal shards go throughout the system, denied. Picked up my car on July 31 (after 15 days in shop). On Sept. 17 warning lights/limpmode again. I again request they replace entire fuel system, no, only the pump in the tank. Pick up car Sept. 28 (12 days in shop). Four days later on Oct. 2, again warning lights/limp mode. Back to dealer, again request vofa to replace fuel system. No only the fuel rail. Dealer replaces fuel rail, takes for a test drive and it failed on them. Finally voa agrees to replace the fuel system...but not the tank. Only clean the tank. I request new tank, Volkswagen of american tells me I can go inspect the cleaned out tank...how will I see inside the tank...voa cust service tells me then I better bring a flash light. Mind you I was dealing with the same cust serv rep [xxx] the entire time. They decide to replace tank. Pick car up Oct. 19 (18 days in shop). Waiting for it to happen again. Only a matter of time and hope I don't get in accident due to it. Very stressful. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
While driving 65 mph on the freeway in oakland, ca, the engine malfunction light came on, my car began to slow down, and as soon as I exited the freeway the car stalled and stopped altogether, and would not restart. I was towed to the oakland VW dealership. They informed me that the fuel pump had failed, and had to replace the fuel pump, filter, fuel lines, etc. The dealer said that there were shards of metal throughout the fuel lines. This appears related to NHTSA engineering analysis EA11-003.
Had the vehicle serviced at the 40,000 mile interval. Metal flakes were found in the fuel filter. I was told of your investigation of the hpfp problems that this model has been demonstrating. I would like to file this information with you in case this fuel pump fails. I understand that VW has been reluctant to honor their warranty.
- Yorba Linda, CA, USA
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The vehicle stalled in traffic. The vehicle would not restart. It had to be towed to a VW dealer. The VW dealer told me the pump disintegrated and sent metal fines through the fuel rail clogging the fuel injectors. The dealer claims it was due to the diesel fuel being contaminated. I have documentation that only diesel fuel was in the tank (fuel receipts). The dealer did not do a lab analysis on my fuel. They said it didn't smell right.
Vehicle regularly experiences loss of propulsion after cresting hills. Varying pressure on the throttle pedal produces no change. Incidents last approximately two seconds before normal operation returns. Does not stall.
I was driving on the highway and experienced an extreme loss of power and flashing yellow check engine light. After stopping the vehicle stalled and wouldn't restart on multiple attempts. Brought vehicle to dealer who says it needs the entire fuel system replaced, due to metal shavings in the fuel delivery system caused by a bad hpfp. Originally VW said it would be covered under warranty, but now are citing biofuel as a reason for the failure. I have used only B5 which complies with VW's standard policies but they have stated they believe the reason to be owner negligence and have a higher blend than B5. I only put in what the fuel stations tell me they have, I don't test my fuel before I put it in. This seems like a smoke and mirrors play by VW, attempting not to pay the claim and trying to have me shell out $10K for the repair. Seems pretty ridiculous for a 2year old vehicle with such low mileage.
Stopped and filled up vehicle with diesel fuel around 5 pm 9/16/12. Drove approximately 10.2 miles and the vehicle engine stopped. Exactly at that moment, the warning 'check engine now' indicator phrase was displayed in the display panel. It stayed on for a few seconds, and then turned off, and there were no indicator lights on at all that would indicate low oil pressure or fuel or any other symptom. We had enough moment to roll to the shoulder of the road to get out of the way of traffic. Electric was working as we were able to roll down the windows of the car, the radio was on. Put the car in park and tried starting the engine. It would crank over, but never catch. Even though we had just put in 13.5 gallons of fuel, the car behaved as though it were out of fuel. I checked the receipt to verify diesel was put into the car. I also called the chevron station where I purchased the fuel to ask if there had been a mistake or if they'd had other reports of bad diesel from their station. The owner of the station called me back and let me know that he ran lab tests to determine whether or not their was contamination in the fuel lines (either from gasoline or from water), and he said there had not been. Called the Volkswagen roadside assistance and they sent out a tow truck to collect the car and take it back to the dealership.
I was traveling approximately 45 mph in my 2010 Jetta tdi when the car suddenly stalled without any warning. I was unable to navigate the car to a safe place and was stuck in the middle two lanes. I was unable to restart the car and had to wait 40min for a tow truck to arrive. The dealership indicated that the fuel pump failed. They are also having to replace the fuel distributor and filter.
While exiting a parking at a stop sign, when accelerating out past the stop sign at approximately 10 mph the car's engine suddenly lost power and died. After the vehicle once again returned to a complete stop, I was able to restart the engine after putting the car into park. Taken into dealership 10 days later for schedule service and maintenance; nothing out of the ordinary was found.
The contact owns a 2010 Volkswagen Jetta. The contact stated that while driving 60 mph the vehicle stalled. He was able to restart the vehicle shortly thereafter. The vehicle was taken to the dealer for diagnosis. The dealer stated that the fuel system needed to be replaced. The manufacturer was not contacted. The failure and the current mileage was 119,000.
First incidence: Driving 45 mph, glow plug light starts flashing, car goes into limp mode. Drive slowly home. Call dealership, told to recycle (turn off/on). If light goes away should be okay they said. Took to dealer to check out to be sure. They found nothing. A week later was on the highway and needed to accelerate and flashing light and limp mode again. Pulled over, turned off and on. Drove slow to the dealer, car very sluggish. It is at the dealer now and they are going to replace the high pressure fuel pump (hpfp).
My 2010 Jetta tdi broke down on me while I was three hours away from my home. The service rep. Said he has had a few cars come in with the same problem. He stated it was due to bad fuel or water in the fuel line. I know I had put diesel in when I filled up that morning. He stated we had probably received bad fuel when we had filled up. We were on a road trip (8hrs one way) and I had driven about 5 hours before it died!!! we were traveling at approx. 65 mph when the flashing glow plug light indicator began to flash. The car then started to lose acceleration and we pulled over where the engine finally shut down and it would not restart. I had to have the car towed to the closest VW dealer. They are replacing the entire fuel system. How am I supposed to know what fuel station has good diesel? I know the fault was not mine. I can't afford to be without my car again for 2 to 3 weeks. As soon as I get my car back I will be trading it in even though I am upside down on my loan. I loved my tdi but with this issue always being a threat I will not be able to recommend this car to anyone. VW needs to fix this issue.
Check engine light came on while driving Jetta tdi to/from work. Took it to dealer and they reported it was the high pressure fuel sensor (vehicle storing fault P0191). They replaced the sensor (thinking it faulty), but the following day the check engine light came on again. Returned the vehicle to the dealer and they reported the same fault. Dealer kept vehicle for investigation. Their investigation revealed metal shavings in the fuel system. The vehicle remained with the dealer between 03/23-03/27 wherein they replaced the entire fuel system. On the morning of 06/29 went to start car and could not get it to start. Vehicle was towed to dealer and the replacement high pressure fuel pump was determined faulty.
When I started my car, a 2010 Jetta sedan tdi, it started making a strange noise, but still ran. I tried to drive it over to the Volkswagen dealer which was approximately 2 miles away. I pulled out onto the highway and achieved a speed of approximately 30mph. The car continued to make the noise and began to lose power within a half mile. I pulled into the parking lot of a shopping center at which time the engine died and would not restart. The car had to be towed to the Volkswagen dealer, wallace imports of johnson city, tn. It took them approximately 1 1/2 weeks to get the parts in and repair the vehicle. The service representative explained to my husband that there was a catastrophic failure of the high pressure fuel pump, which resulted in metal fragments contaminating the entire fuel system. As a result, he was told that every part which came in contact with the fuel had to be replaced, including the fuel tank, fuel lines, filters, fuel injectors, and many others. There was a two page list of the parts used to fix my car. My concern is that this could happen again resulting in an unsafe situation. Further, we also have 2010 Jetta tdi sportswagen and have concerns of the same problem occurring at highway speeds since my husband routinely make round trips of 230 miles at least twice a week traveling mainly on the interstate.
I purchased my brand new VW Jetta from the dealership lot. Less than 4 weeks later when the car was in the driveway I started it, and as I pressed the gas down the car began to move (in a sputtering/jerking type of movemen)T but it was not able to go more than 7 feet before it stalled out, , and the RPM's were high and the car just moved like it was not able to properly accelerate, it stalled out before the end of my drive way. I started it again and it drove properly, this exact incident occurred at least1- 2 times a week on a cold start. I took it to dealership, nothing found on diagnostics.then at least every 1-2 months I took it to dealership, no proof on diagnostics.next a recall & work was done. Same problem occurred again and again. Took it back. They said they could not find a solution because its not repeating the stalling when its at dealership. I am still having the issue of my car stalling out when driving, it is a safety issue. It is dangerous driving a car that stalls out while you are on the road. Since the cold start issues I have also had it stall out on the road, in an intersection. This car is still repeating the stalling. I cannot get any answers on how to fix it due to no "proof" on diagnostics check. I feel unsafe in my car. It starts to accelerate then shuts off. This is not acceptable and hasnt ever been properly fixed even thoughvw corporate has a case on the issues of my car.
I have experienced repeated problems with my tdi manual transmission Jetta sportwagen. Within the first month of buying this vehicle, I experienced a lurching sensation which would come and go randomly especially when in third gear. Brought it to the dealer, but they couldn't replicate. This has continued sporadically for over a year and a half. The vehicle also sometimes idles very roughly when at a stop. More recently, in March 2012, the vehicle stalled twice while driving at about 30 - 40 mph and also now in May 2012 it has done this again. There are never any warning lights that go on, only the engine light once it has actually stalled. Brought it to the dealer everytime this has happened and they are never able to replicate the situation, so they send me home with it. I was very upset with this and confronted the dealership about this when I realized how many others have had similar problems. They said they couldn't do anything because they couldn't find anything to fix. They said they would notify Volkswagen and I called them as well and have now been given a case number. This is a serious issue and needs to be addressed. There is potential for major life threatening situations if a car stalls while driving in the middle of traffic. I feel like I am driving around in a time bomb, because you never know when it is going to happen.
Jetta tdi, check engine light and glow plug warning light followed by reduced power. Vehicle ran for several miles before stalling. Would not restart. Dealer reported failure of the high pressure fuel pump and metal in the fuel filter.
While driving on the interstate at approx 72 mph, the vehicle suddenly lurched, the indicator light for the glow plug came on, and then all power was lost as the engine stalled. I was able to safely maneuver through traffic to the emergency lane and stop. The vehicle would not restart. I had refueled the vehicle approx 168 miles earlier and had been running at highway speeds the entire time until the vehicle malfunction. I have a 2010 VW jettasportwagen tdi. Diagnostic tests run by the VW dealer two days later revealed that the high pressure fuel pump had disintegrated, sending metal debris into the fuel filter and throughout the fuel system. The vehicle had undergone a 40K service just three days prior by a VW dealer.
A D V E R T I S E M E N T S
- Salt Lake City, UT, USA