This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2010 Volkswagen Jetta tdi. The contact stated that while traveling various speeds, the vehicle suddenly stalled. The vehicle was taken to a private mechanic where it was found that the high pressure fuel pump had failed and contained metal fragments. The vehicle was not repaired. The manufacturer was contacted about the failure. The failure mileage was 50,000.
I was driving down a residential street, and suddenly the engine light came on and the car completely shut down. I was able restart the engine, but could only drive for about 5 yards before the car stalled out again. Dealership says this is a fuel pump failure, and I see many reports of this with the Jetta tdi model for 2010.
The contact owns a 2010 Volkswagen Jetta. The contact stated while driving 25 mph, the vehicle stalled with the illumination of the check engine light. The vehicle was taken to the dealer for diagnosis where it was stated the fuel system and engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The VIN was not available. The approximate failure mileage was 77,000.
I had a hpfp failure on my Jetta while I was driving. The car died and would not start. I got a P0087 code off the engine. I had the fuel tested and it was clean. It looks like it's going to be a hpfp failure. [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
2010 Jetta tdi. While driving, high pressure fuel pump failed causing major engine damage due to metal shavings in fuel system. Volkswagen used the contaminated fuel excuse but covered the near $5000 repair bill.
- Carlsbad, CA, USA
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Vehicle failed after it was driven 200 miles post fill-up. The car was filled with diesel fuel in the morning prior to commuting into St. Petersburg and back to St. Cloud, fl, 206 miles round trip. We went out to start the car again and it would not start, and said service now. My wife, who drove the vehicle during the day reported no power losses or irregular behavior while she was driving the vehicle. Vehicle was towed to david maus VW where the tech found metal shavings in the fuel filter and diagnosed as high pressure fuel pump failure due to contaminated fuel. We have receipt from fill up in the morning showing diesel fuel purchase.
2010 Volkswagen sportwagen tdi. Car suffered dozens of loss of power incidents, several left the car without power at freeway speeds. Repeat visit to dealer did not resolve problem, dealer was aggressive that I was mis-fueling the car with gasoline instead of diesel, which never happened once (I have full receipts for entire vehicle ownership). Latest incident left me without power or effective steering on I-5 bridge between Oregon and Washington, nearly causing an accident. Dealer and VW would not answer any questions, and claimed if they could not reproduce the issue, I was on my own. I suspect the high pressure fuel pump had an internal defect, that didn't lead to complete failure/destruction, but would intermittently throw errors causing the car to stall or lose power.
The contact owns a 2010 Volkswagen Jetta tdi. The contacted stated that while driving 5 mph, the vehicle stalled without warning. The contact was able to restart vehicle. The vehicle was towed to the dealer where it was confirmed that the high pressure fuel pump had failed. The manufacturer was notified. The vehicle was being repaired. The approximate failure mileage was 67,000.
We bought our 2010 Volkswagen Jetta at jeremy franklin in Kansas City as of December 2012 with approximately 33000 miles. In February of 2013 while driving on the highway at 65 mph the car suddenly shuts down with no warning. We towed the car to a lot and the car sat for a few days and then started again. We then drove the car without incident for another week, then while on the highway the car suddenly shuts down again. The car again sat for a couple of days and then started again. We took our car back to the dealership and was told they couldnt find the source of the issues and we were instructed to take the car home. We did and found ourselves again stranded at a grocery store parking lot this time. We finally towed the car back to the dealership where we purchased the car and they held the car for two and half weeks and again could not find the source of the issue. No issues were showing up on their computerized diagnostic system. The dealership finally towed the car to Volkswagen, where they found the fuel pump and crank were bad on the car.
The vehicle had driven fine all day when all of a sudden when I pulled up to a stop sign, the car died like it was running out of gas. I was in the middle of a the road at the stop sign, the car managed to start again and drive another couple hundred feet to get it off to the side of the road. Luckily I made it just past a set of rail road tracks. The car did not start again and had to be towed. The vehicle had its entire fuel injection pump system replaced along with the sensors. Mechanics have told me that the pumps should last the life of the engine.
Car stalled out at the traffic stop light. All attempts to restart failed. Car was then towed to the nearest garage. Subsquent tested and diagnosed by mechanics showed fuel system failed to pressurized. The mechanics suspected it might be due to fuel contamination. Checked receipt to verify that the previous fill up (at the shell station) was indeed diesel. Called the station to inform of incident, and to inquire if anyone else informed of similar incident; none, was the reply from the gas station manager. Currently, the car is inoperable, and the VW dealer service station recommend replacing injectors, and all the fuel pumps.
Car failed to start was towed to hallmark VW who informed us that it was a hpfp failure. Research suggests this is an ongoing issue as NHTSA does have an investigation into this issue. Awaiting fuel sample from analysis but have receipt from fuel in vehicle stating "diesel fuel".
My wife was trying to merge onto a busy highway and the motor died. She was able to coast to the breakdown lane. I feel this could have been a deadly had it happened in front of a loaded gasoline tanker truck or someplace where there was no breakdown lane or in the high speed lane. This should be a safety recall that VW should take seriously.
While driving at 25 mph near my home glow plug warning light came on. Stopped car. Then restarted and glow plug light stayed on. Shortly thereafter check engine light came on. I drove the short distance home and noticed severe loss of power. Did not drive the vehicle again and at first opportunity had vehicle towed to local dealership. According to dealer vehicle suffered a catastrophic failure of fuel system and needs to be completely replaced; this includes but not limited to fuel rail, high pressure fuel pump, all pipes and hoses, subsidiary fuel pumps, and high pressure cleaning of fuel tank. Volkswagen has accepted responsibility under limited powertrain warranty.
The vehicle was valet parked. The valet attendant reported that the vehicle shut down as she was driving it up the ramp out of the parking garage. She also reported a knocking sound and that the "check engine" light was on. Upon entering the vehicle, I was unable to start it. I had the vehicle towed to the VW dealership. They told me that the high pressure fuel pump had failed and that they had seen other cars coming in with this same problem. Service department paperwork states: "defective high pressure pump-metal in system" and "found fault P0191." Vehicle speed at time of incident is estimated based on valet attendant's description.
On Friday Jan. 11, 2013, the vehicle (2010 VW Jetta tdi) in question was traveling on an expressway at a speed of approximately 50 mph when suddenly the glow plug light and check engine warnings turned on the vehicle display and shortly afterwards the engine stalled. The vehicle stalled in the middle of the road but no accident occurred because there was no other traffic at the time of failure. Attempts to start the engine failed.vehicle had to be pushed to the side of the road. Vehicle was towed to service location to be diagnosed and results were indicative that the fuel pump failed catastrophically rendering the vehicle inoperable. Excessive metal shards were evident on the fuel filter. Vehicle has not yet been repaired pending a response from the manufacturer. Same vehicle stalled in traffic after bought new at approximately 8000 miles on the odometer in 2010 but engine was able to be restarted. Volkswagen dealership service department performed diagnostic for the 1st stalling incident and said there was nothing wrong. No service was performed to check fuel system at that time.
Engine sputtered and quit while driving on the interstate at normal speed. Was able to coast to a stop safely due to proximity of exit ramp. Would not restart. Vehicle towed to Volkswagen dealership where they claimed fuel contamination, resulting in failure of the high pressure fuel pump. Repairs were not covered by warranty because they claimed fuel contamination was the cause. I have the fuel receipt from the previous fill-up where it shows bp diesel was used. I have complete service records and maintain the vehicle in perfect condition. This is a serious problem with the design of Volkswagen's fuel pump.
Happened last night, with my 6 yr old daughter in the car, and wife driving on the freeway! check engine light, and fuel injector/glow plug light blinking, car shutdown, but fortunately was able to pull off to the side but still next to freeway on/off ramp. Car would crank over but not start. Called aaa tow to VW dealer where the car was purchased. I drove the car earlier that morning on a fairly long trip (over 100 miles), and started noticing the fuel economy wasn't as good as I normally would get (40 mpg), but it was raining heavy that morning so that's what I attributed it to, but only seeing 30 mpg after all freeway driving was suspicious to me. VW dealer said the high pressure fuel pump failed and contaminated the entire diesel fuel system and all the parts will need to be replaced and fuel system cleaned out.
A D V E R T I S E M E N T S
- Lawrenceville, GA, USA