This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Without notice factory radio with hands free/ bluetooth fails to come on. Which causes a potential hazard. Can also cause battery to drain, putting more strain on alternator, causing it to fail. Dealer wants a diagnostic charge, which finds that radio has failed. Needs to have radio replaced.
Radio will not work. Does not power on. All fuses are good. This is a common problem. This web site follows the problems of multiple people www.cargurus.com/cars/discussion-T36009_ds552583?actionmessages=your+answer+has+been+posted.
The radio unit stopped working after 4yrs of use, the safety concern is the lost of bluetooth and the ability to conduct hands free cellphone calls / operations the broken radio drains the battery causing family to be stranded at night until the tow truck to arrive.
Vehicle is equipped with an rcd 510 2din touchscreen radio (delphi premium - 8). Hands free operation comes through this system. On the morning of 8/14/14 I started my car and the radio system was dead. Totally dead, as if there is no power getting to it whatsoever. I checked all fuses (engine compartment, interior of car and the 15 amp fuse located in rear of the radio) and all were fine. It may be a coincidence, but my left headlight has burned out twice in the last 6 months, most recently in early August 2014. In addition, my sirius annual subscription ended on the exact day of the radio dying.
- Marlton, NJ, USA
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I was driving home from work, on a side road, not going more than 40 miles an hour, and in the middle of a song, my radio made a loud "pop" noise and went dead. At the time, my car had 46K miles on it, stays in a a garage at home and at work, gets regular servicing and has never had an issue. The radio hasn't worked since June and I have gotten nowhere with the dealership. I took it in for an evaluation the day after the radio went out, and they had no solution or remedy, only that I could buy a new radio and pay around $600 for the installation. I have been researching this matter and it seems a lot of other people have suffered the same fate. The car power isn't the same as it was before the radio went out, and I'm worried the dead radio is affecting the battery. I'm just not sure what to do anymore, I feel as though this isn't isolated and should bring about a recall.
This is just another complaint about the 2010 Jetta premium radio that died for no reason. I contacted Volkswagen of America and they acted like they have never heard of the issue, but clearly after doing 2 minutes worth of research there are countless others with the same problem. Volkswagen told me that my car is getting old so they won't help me. I will be sure to never buy another VW. Other electrical issues I have are. 1. car locks itself constantly with the keys in ignition 2. resistor for the blower motor went out 3. coils for all 4 cylinders went bad well before 100,000.
All facets of touch screen radio system including hands free bluetooth feature suddenly died on my 2010 Jetta tdi at about 65000 miles. This issue with this year is well documented here and elsewhere. Had to replace battery earlier which some complaints suggest is related to this issue of radios dying. Volkswagen needs to step up and provide relief to the many customers who have had this problem rather than ignoring it. It truly is a safety issue as it denies hands free use.
After getting my 70K mile service and leaving the dealership my radio died. Went back to shop and the service department checked the fuses and verified that power was getting to the radio. Reported it had just "died". they did not acknowledge this as a trend, however, my service advisor admitted that another customer has replaced his radio 2X - also a 2010 Jetta. This is not a luxury item, as I travel long distances for work and use the "hands-free" function of the radio system for making calls safely. I understand there are at least 65 other formal complaints regarding this issue, and several people have reported that this problem can and does drain the battery. This is about the third battery I've had in this car of 4 years - seems a little fishy. This is a safety issue, and more importantly, a defect which should be recalled!
Incident first started with the car turning off for no reason. Just stalling out. Then it hesitated starting. Replaced the battery. Seem to be okay, but then both brake lights went out, the radio/control console went out most recently, the seat belt light and chimes come on for no reason and yesterday when I pulled the key out of my ignition the key was so hot I could not touch it. Clearly, there is a serious, even dangerous electrical issue with this make, model and year. I have read countless stories online of people having the same problems. Why has there not been a recall of this car yet" does somebody's car have to catch fire first? who needs to die before VW does the right thing"
Entire radio unit failed. Not able to use bluetooth or any component of the radio. Checked all fuses and they are good. There are many reports of this same issue on various car blogs. Dealership stated this issue is common, but they are not issuing a recall because the radio is a "luxury" item. This seems to only be a problem on the 2010 tdi model.
Drivers side tail light and turn signal indicator does not function. VW diagnosed the problem to be a faulty J519 power control unit. The wv dealer's service supervisor indicated this a common problem and the replacement part has progressed through 5-6 evolutions and VW still can't remedy the issue. J519 part costs $550 plus $150 labor. Seems like an excessive cost for a faulty tail light.
Radio went dead at toll stop and was no longer functional on interstate or any other road. Hands free phone service was lost. Phone still seams to link up with bluetooth but does not function any longer through radio. Distracting for driving without the handsfree phone. Could cause vehicle accident if not replaced.
Heard a pop and the display screen went dark. The radio and other systems (navigation, auxillary, etc) no longer function. There are hundreds of similar complaints that have been posted to VW sites. This should be a recall.
2010 VW Jetta 2.0tfsi wolfsburg edition - rcd-510 touch screen radio died loud audible "pop" noise then no operation. All fuses are fine. Found a blog online that shows many other consumers with same year and model have the exact same problem, yet vwoa refuses to consider a recall for this issue. Please make sure they address this problem and compensate consumers with free repairs or reimbursement. Thank you. Blog with other know problems here: www.cargurus.com/cars/discussion-T36009_ds552583.
Radio/nav unit popped and died while the car and radio were being operated. This exact issue has been communicated on many online discussions. Without bluetooth connectivity for phones, this is a driving safety concern. I will likely resolve the issue with an aftermarket unit due to the high cost of an oem/dealer replacement. If this is a known and recurring issue with these units, VW should actively resolve the problem.
A D V E R T I S E M E N T S
- Roann, IN, USA