This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owned a 2009 Volkswagen tiguan. The contact stated that the cooling unit air re-circulator would not shut off and would continue to run after the engine was shut off. The owner's manual advised that the vehicle should not be operated with the re-circulator continuously running. The dealer replaced the fan motor and switch panel yet it did not correct the failure. The manufacturer replaced the vehicle with a 2010 Volkswagen tiguan. The contact stated once he took possession of the new vehicle, he noticed the vehicle exhibited the exact same failure. The manufacturer advised a failure did not exist in the newer vehicle and did not make any repairs. The contact disagreed with the dealer stating the owner's manual stated otherwise. The failure mileage was approximately 2 miles and the current was unknown.
No precipitating events. While driving, engine cuts out followed immediately by battery light coming on, have 30 seconds-60 seconds to get off the road to avoid collision. Car does not restart. Has happened 4X total so far, twice while driving 60mph on highway. Dealership has each time replaced fried fuse to fuel pump relay. After the 3rd time they replaced the module that controls the central electrical system (I was told this module had been upgraded 9X by VW since my 07 vehicle). This time they are replacing the fuel pump & sending me home w/extra fuses & showing me how to replace them so I am not stranded on the highway (!) I do not have the old parts from them. I have been very fortunate to walk away uninjured due to quick reaction & plain luck even in rush hour. This is a 2007 VW Jetta, wolfsburg edition purchased new on 2-8-07, maintenance followed exact, fuel tank kept at 1/2-full. Problems began @28,608K now at 41,817K.
I bought my car and since day one the car had a faulty clock. The clock runs super fast, it runs ahead of time by 5 hours in a matter of a week. I have contacted dealer and VW of America and nothing has been done; it has been 3 months now and still no repair.
- South San Francisco, CA, USA
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- Brewster , NY, USA