This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
First my passenger side window failed when using the auto down button. Three months later the drivers side has now failed. The car is only 1 1/2 years old.
Window regulator failed twice leaving window stuck in down position. This is clearly a common defect in this vehicle, one that owners should not be responsible for paying out of warranty. I window stuck in the down position poses a safety hazzard in poor weather conditions, and also impacts the personal safety of the vehicle occupants.
Known to be a defective part causing a very possible safty issue, when window comes crashing down a distraction can cause a crash and besides Volkswagen should fix these window regulators for free since they made defective parts regaurdless of warranty status.
I have had 3 of the 4 window regulators fail on my 2001 VW, Jetta. One of which failed while driving down the highway, which poses a direct safety hazard.
- Morgantown, WV, USA
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Window regulator failed- driver's side window fell into door- 4 weeks later still waiting to be fixed. Known problem- dangerous- window taped shut- but does not really close window- still open partially and tons of wind noise- very distracting
Front driver's and passenger's power windows will not come up intermittently. Vehicle has been taken to dealer 3 times, part will only be replaced if it fails completely.
For the 2nd time, the window regulator on my Volkswagen Jetta has broken. The first time (driver's side), I bought and replaced the regulator myself. The 2nd time (passenger side), the dealership (dirito bros in walnut creek, ca) fixed it under "good will". when I fixed it myself, I noticed no differences between the replacement part and the original. The dealer claims that they perform several window regulator replacements daily. As a mechanical engineer, I can confidently state that the plastic rotor (which has been the cause of all my window failures) is significantly underdesigned for the function it must perform.
Nothing but problems!!! the day I was to pick my car up, driver window needed replacement. Since then it has fallen into door 3 times. Air conitioner leaked into interior, soaking carpets and smells bad. Brake lights stuck on when car is off, arm rest and glove box broke. Received zero help from dealership or volks.of America. What is next"?"
Heard a clunking sound when I went to roll down driver's side window. Window would only go down, not up. Window is now all the way down inside of door and wont roll up.
Driver and passenger side front window fall out of track and down inside door. This has happened to both front windows. Volkswagen refuses to repair all four windows.
Passenger window falls down into door while rolling down the window. This first occurred in May 2001, and was fixed. Problem repeated in July 2002. Volkswagen has been notified, but a fix of this design flaw is not yet available.
A friend has a 1999 or 2000 Jetta & has experienced the same problem four times. The dealer says this has occurred for the past two years in Jetta models & VW has yet to rectify it. The dealer has had a steady stream of Jetta's to fix, daily. Even now, my replacement part is on estimated two week backorder. I asked an unknown to me, Jetta driver @a stopsign if he had this probelm & said one time. He reported his girlfriend's Jetta had it happen twelve(!) times, & a lawsuit was pending. Apparently the plastic piece holding the window fails in AZ's +100F heat. Please advise what recourse is best to pursue.
The window regulator broke on my front, passenger-side window. Based on the large number of consumer complaints as well as other information, I have reason to believe that the window regulator is defective. VW has not issued a recall on this part and has refused to pay for the replacement of the regulator in my vehicle. I believe this is a potential safety hazard as the window regulator can suddenly fail and cause the window to drop down into the door while the vehicle is being operated. In addition to being a dangerous distraction, this would place the driver and passenger at increased risk of having an accident should this occur during a heavy downpour or snowfall.
Ongoing failure of passenger side power window motors, motor was replaced on two occasions, but problem is reoccurring. Dealer and manufacturer were notified. Feel free to provide any further information.
L have had numerous "factory defects" with my new vehicle and no one can help me solve my dilema. The vehicle im submitting to you is not the orginially purchased car. They had to give me a 2nd vehicle. I have had numerous problems ever since with keyless remote uni (replaced), auto window unit(both driver, passneger-both units replaced),driver seat not bolted to floor. Had to get a new seat. New shocks, new packing between rear pass. Door panels. All claimed to be factory defects per the dealer. I have established a claim through VW of America but they cannot assist. They will only take my complaints.
A D V E R T I S E M E N T S
- Fairfax, VA, USA