This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
1. front collision warning sensor does not appear to be working. The front sensor does not detect anything in the front while in driving mode. Could be a software or sensor issue. Needs to be checked out. 2. when coming to a complete stop, usually on the stop sign or red light. Sometimes the vehicle automatically switches off or goes to the park mode. In order to switch on the vehicle, I need to step out of the vehicle, lock the doors, then unlock the doors, then I can restart the vehicle. To drive. Looks like there must be a software issue. Needs to be checked for the safety and convince.
I have never been in an accident in my entire life, never got pulled over by a cop, and have only ever driven one car prior to the vw. I always have my car in -??B-?? mode. During the crash on 4/02 I was going about 40 to 35 mph coming off the highway tried to slow down more to 25 to go on the roundabout but it wouldn-??t, I had the brake collision assistance on, but unfortunately it did not assist me in trying to stop, even when I pressed down on the brake pedal completely. When I tried to turn the steering wheel, that had locked and I was unable to avoid hitting the sign and curb and going over the cement median which cause both my left tires to go flat. I got a call from the Volkswagen SOS and at that time the person was talking to me, I had to maneuver my car off the cement median to move it to a safer road as I was in the middle of a dangerous place and it needed to be towed. The road I had the incident on is the one I take to work every day and I have never had an issue. There was no issues with the weather on that day ether. I have only driven this car 703 miles.
On April 22nd the car was in an accident when it struck the rear of another car at a red traffic light. I had stopped at the light with car in -??B-?? drive mode and the brake on Auto Hold. I was stopped at the light roughly 2 minutes with my right foot on neither pedal. The car was in Auto Hold brake mode as I recollect the Auto Hold indicator being illuminated. The car remained stationary during that period until it moved forward without any action from myself. I am convinced I did not hit the gas pedal. There was damage to both my car and the car in front. There had been no change of the traffic light light nor had the car in front moved when this occurred. I had not experienced this issue in my limited driving before the accident (1700 miles) or subsequent to the accident. I contacted the Volkswagen dealer following the accident and dropped the car off for them to investigate. They advised me to open a case with Volkswagen of America to get their involvement which I immediately did. Volkswagen CARE assigned a regional case manager. The dealer service department performed a 3 mile test drive and could not reproduce the problem. Volkswagen of America did not investigate the accident relying on the dealer service department to use the on-board diagnostics to read fault codes. They found two fault codes that required the replacement of the ICAS1 module (the vehicles primary computer) and the driver door handle -?" the latter was not related to the current recall on the vehicle. These were manufacturing defects and they stated were not the cause of the accident. I find it concerning that Volkswagen of America did not investigate the accident for product issues nor did they explain (when asked) why a faulty major component that controls the operation of the car could not be the cause of the accident.
The actuator on the charging port cover broke. I tired to get it fixed under warranty, but it has been two months and the part is still backordered from Germany. The charging port will not stay closed, so when it rains, water is getting into the charging connection and it is discolored, cannot tell if it is rust. I am concerned about plugging the high voltage plug in to the wet connector. I try to dry it, but it still seems wet.
I was pulling into a parking structure when the left side of the vehicle (door handles, windows, sensors) lost power. I was able to park the vehicle and then have it towed to the dealership. Although it happened at very low speed, my safety was at risk. It would have been very dangerous if this had happened on the freeway. I was unable to open the door or to close the driver window. The dealer found a blown fuse. They have not been able to identify a cause of what would cause a fuse to blow like this. They continue to work on it (we are on day 3 now) including working with VW of America engineering. The two recalls on this vehicle have been address (approx 10 days ago). I have had numerous other problems with this vehicle that I don't believe are related to this particular incident apart from the recall related to the door handles.
- Sacramento, CA, USA
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Instrument panel to turned black, thus blocking access to essential information, such as current speed of the vehicle, the status of cruise control, lane departure warning, lane keeping assistance, and parking collision warning. The problem happened couple of times. Also, the Carplay feature freezes and is interrupted a lot.
I was passing on a highway ant high speed and the car shut down. It gave me about twenty seconds to coast to a stop on the shoulder before it completely turned off. This happened twice.
The driver door is randomly popping open, at low speeds and high speeds. At low speeds, when trying to back out of driveway or pull into driveway or slowly pull up to red lights or keep up with cars in a left turning lane waiting my turn to turn, the door will randomly pop open and the car slams into park and turns off of Drive. I then have to shut the door, put the car into drive again and try to pull forward without the doors popping open again. This cycles at times where I have to repeat. The car does not go into park when doors pop open at high speeds, speeds greater than 12 ish mph. However, the door will randomly pop open at high speed. I was going 51 mph on the highway and the door popped open. I documented that with a picture. I reached out to several VW dealer garages. They said that they could not do anything for me because there currently was no fix for the recall. I have an appointment call with VW America today at 2pm today. I filled out online surveys with VW to tell them how unsafe this feels driving the car and this happening. We drive the car ONLY when necessary between my spouse and I bc of how unsafe the situation is. I'm not sure what to do or what i can do. I'm stuck with a brand-new car with only 3000 miles that had doors that randomly pop open while the car is in motion. Please advise. Thank you.
On Friday, April 7, 2023 after driving the car locally it displayed a "electrical system not working properly" error message. Were able to drive the vehicle home, though power and acceleration were reduced. Contacted the local dealership and took the vehicle in to them on Saturday, April 8, 2023. As of April 26th they have provided no status updates on what caused the error, how to resolve the issue, or a timeline of a repair.
12 volt battery system failure out of nowhere. High voltage battery has never been drained past 20 percent has 3730 miles. System failed in garage and vehicle will not move and fan will kick on extremely loud when turned on.
Please see attached document. This is my second filing. I am still waiting for acknowledgment from NHTSA of my original filing on 3/22/23. The situation is only getting worse.
The driver side door unlocks and opens itself while I am driving the vehicle. In addition, while I am driving, the door opening or locking mechanism (I am unsure which) can be heard moving although this does not always lead to the door opening itself.
On Saturday, February 4, 2023. At approximately 7am. I entered the vehicle to warm the car. (It was a cold day). I tried to exit the vehicle, but I could not exit the driver's side door. It was not opening. I tried many times via the door handle and the key fob. Neither worked. I then tried the passenger side door and that would not work as well. I tried each door several times. It looked like the car's electrical or software system was not communicating my needs to the vehicle. I finally was able to roll down the driver's side window and opened the dirver's side door via grabbing the door handle from the outside. Not too sure why neither door would open to let me exit the vehicle. It was pretty scary, thinking I would not be able to exit. Not too sure what happened, but hopefully it does not happen again. So far, it has not.
The driving and center console screens were blank at vehicle start. Vehicle went into gear properly and moved without error, however, not having a 'speedometer' at this point, I chose not to drive the car until I was able to determine the best way to restore operation to the two 'screens'. Reading through several 'blogs' on this vehicle, I was able to determine how to 'reboot' the screens and restore proper operation to the 'speedometer' This vehicle is a 2023 Volkswagen ID.4, all wheel drive Pro-S model with 2814 miles on it. The date was March 16th, 2023, 7:00 AM, clear skies, 62 degrees. This is a battery electric vehicle.
The car shut down while driving. Many system warnings appeared sequentially stating that they were no longer functioning. The first to appear and remain as a warning light is the electrical system malfunction. It is currently orange, however, it turned red at one point. My car was unable to go into drive, nor reverse. I had my car serviced just over a month ago for a similar issue - power stopped being delivered to the wheels.
Error: Surround View which is the full 360 view camera system that is new with the 2023 Plus model didn't work the day I picked up the car. Brought it back in and they changed all the cameras and it only worked for 1 day. brought the car back in and now they say the control unit has failed and currently there is no eta on the part. Car has under 300 miles and i don't have the car in my possession.
Second day after purchasing the new car, WHILE DRIVING the front passenger door just swung open. I thought it was not closed properly, but it kept happening again! I took it to the dealer and was informed that they are seeing multiple cars with the same issue. It is a huge safety issue and it seems that these electronic door handles cannot handle cold and keep malfunctioning. The car is at the dealer right now and VW does not have the parts to fix it or is afraid to address the issue. It's a new car, I drove it for a few days and it has been sitting at the dealer for TWO MONTHS without any resolution in sight! Please address the safety issue and ask VW to ensure it does not happen to others. On Facebook group, multiple people are affected. My dealer, Romeo of Kingston NY has multiple cars with electronic door handle issues.
Brand new ID4 2023 with 800 miles goes into park and refuses to drive because this error message pops up, "unable to start please remove charging socket" the charger is not plugged in and I was just driving on the highway when this message first appeared. Then I come to a stop and that's when the car goes into park and refuses to drive in the middle of a busy 4 way intersection.
Upon entering the vehicle it is displayed that there is a 12V error and that the electrical system is malfunctioning. The vehicle cannot be put into gear. Exiting the vehicle and reentering the vehicle clears the error most of the time, making it seem like this error is false. One time though this error lasted for more than 30 minutes than went away. I drove the vehicle to the dealer and they confirmed the problem exists and do not know what is causing it. If this is a real error with the electrical drive train than exiting the vehicle should not clear it.
A D V E R T I S E M E N T S
- San Jose, CA, USA