This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
20122 miles 7/31/2023 -?" Infotainment screen would reboot at random. I was also receiving the 12V battery message still and the electrical system error Dropped vehicle off at AutoNation VW for the 20000-mile service. Mark Daddario said that sometimes it-??s how the customer drives the EV-??s that makes the errors come up but couldn-??t tell me anyway I was driving it incorrectly. I left the vehicle asking them to perform the maintenance, perform the door handle recall, and replace the flat tire under my VW Care tire protection plan. I left the vehicle with them for several days while I was out of town. Upon picking up the vehicle Chris Guilkey told me everything was performed, but the system was down so they couldn-??t give me any paperwork. He handed me the key and pointed to my vehicle which was returned to me with 17% charge. Shortly after leaving the dealership the vehicle performed a thud and shut down. After waiting a few minutes, it restarted again. I drove back to the dealership and Chris didn-??t see any errors on the screen so told me everything should be fine.
9942 miles -?" Error: 12V power supply. Safely Park the vehicle! See owner-??s manual. Pulled over a turned vehicle o?. Took vehicle to AutoNation VW. By the time I arrived at the dealership the error was no longer on the screen. Je?rey Lopez had said it would be checked as part of the 10,000-mile service (which according to Je?rey included oil change.) I showed Je? pictures of the error message. Tech performed the 10000-mile service, scanned the vehicle but claimed they were unable to duplicate concern. Nothing was documented regarding the electrical issue, only that I was there for a 10,0000 service synthetic oil. Inspection paperwork all claimed that the vehicle was in good condition. Upon leaving the dealership there was a thud and loss of power but then the power immediately came back.
5264 miles -?" Red warnings come on after charging vehicle. Pulled over and turned vehicle off. Took vehicle to AutoNation VW. By the time I arrived at dealership the red triangle and warning were no longer on the screen. Jeffrey Lopez had me sit in the waiting area. Tech scanned the vehicle but claimed they were unable to duplicate the concern. Nothing was documented; I was given no paperwork and was sent on my way.
The vehicle does not get 275 range fully charged as window sticker states. New vehicle with 600 miles on it only gets 242 range when fully charged. The vehicle is over stated to boost sales. You cannot lock the vehicle in any way, shape, or form unless you have the key fob. if you forget to lock your car, you cannot ask someone to lock it for you without a key. The car cannot be locked from interior door like a traditional door. Huge safety issue. To make it worse, the vehicle cannot be locked from the App like Volkswagen advertised. Scam all around.
The door to the charging port is not attached well. I had a 2021 Volkswagen ID.4 Pro S and now have a 2023 Volkswagen ID.4 Pro S AWD and in both cases, the charger port door has fallen off before there was 5000 miles on the vehicle. Under the door is a base with numerous holes in it which allows rain and snow to enter the charger port.
- Hudson, NY, USA
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ID4 intermittently giving me errors to have electric system checked. And when the error comes on it will reduce performance so I can only go about 10-20mph. Sometimes if you turn the vehicle off for like 30 minutes then error will clear but then come up again another time when starting the vehicle. Which is dangerous to just have it reduce performance on you at random.
While backing up in a driveway at approximately 3-4 miles per hour, the vehicle lost all power and stalled. Both screens went completely black. Seconds later (10-15 maybe) the system re-initialized as if it was rebooted. If this happened at higher speed, it might result in accidents.
Unknown the car after finishing loading it at a public charger. The entire board went out. and now the screen is frozen without having access to see the reverse camera and the radio is
While driving the radio stopped playing then the infotainment center went black (turned off) and the instrument display, including the speedometer and ADAS, turned off. The vehicle kept driving but no speed information was available which is a safety risk to myself and others. After about 30 seconds the infotainment and display cluster restarted and returned to normal operation. If relevant, Android Auto was also being used and lost connection during this time. For my individual vehicle, this problem has not yet been confirmed by a dealer nor has it been inspected. There was no warning message or alert before this issue happened.
Infotainment and dashboard are blanking out while driving. system appears to be rebooting. lose entire display, and radio. Has happened multiple times, twice in one day even. when I reported to the dealership they said it was a reboot, but did not offer a way to fix the issue. concerning because I rely on the system for driving directions at times and this is disabled for a few minutes at least each time it happens, and does not always restart correctly.
Control/infotainment system crashed without warning while driving at speed. It appeared that all the driver's assistance features were unavailable until the completely system rebooted.
While driving my ID.4 couple of months back, it hit something.on the road. Taken to the body shop, I was given the bill of $27K to replace the battery. Looking at the damage, the battery housing was damaged and it could not be replaced without replacing the entire battery. Battery housing being such an important & sensitive part of the vehicle should be protected better. Currently, the shield underneath does not protected the entire battery housing. My insurance company was on the verge to Total my car which would have been an huge loss for me. I had to escalate it to get it repaired which is in process. Just want to report this as I got lucky not to run into an accident/fire due to battery housing being exposed. Hope, some action is taken to prevent any accident future and also to avoid such expensive repair (which can be avoided easily).
A few minutes after charging at an Electrify America location (JFK cell phone lot) I had to step out of the vehicle. Suddenly all sensors stopped working, I was locked out, key fob doesn't work, manual key didn't work either, truck locked out. Car would not connect to the app. I smell something burning but lightened after a few minutes. After 20 minutes of struggle, miraculously I got one door open and drove home. Speedometer stopped working on the way back and I cannot get the car to stop, ac would not turn off either on its own. I am trying to get a service appointment as soon as I can with my dealership.
9/13/23 Got into my vehicle to head home around 9:15PM, headlights would not turn on. Tried switching from automatic to manual turn on no success. Could not unlock passenger doors from drivers side switch, had to exit car with key to unlock doors. There was a warning on the cluster above the steering wheel that says -?? WARNINGS AND INFORMATION NOT AVAILABLE. DRIVE WITH GREATER CARE! Mileage would not display. There was yellow triangle showing service, inspection overdue with mileage of 62546. Car was bought July 2023 and has less than 800 miles. Car shows now on the information display under status more than 61K added at the failure
This is a new vehicle used for less than 2 weeks. It has under 250 miles on it. The vehicle looses power and displays the following warning messages: -??Error: Drive System. Please safely stop vehicle!-?? and -??Electrical System not working correctly. Please service your vehicle-?? I was in a very unsafe situation without power but luckily was able to guide the car over to the side of the road with the momentum it had. The vehicle has been at the dealer since that event which has been 6 days now. Still no word on if / when it will be fixed.
I was driving down the interstate and the entirety of the electronic screens froze up. The data presented on the screens was frozen and all the touch buttons froze. With no access to any controls, in a downpour, I was unable to adjust the climate control, turn on the defrosters or have any idea how fast I was going. I proceeded to stop on the interstate, thinking I could shut the car off and restart it to reset the controls, but that did nothing except get me soaked and risk my life being stopped on the side of the highway. This car has a seat activated power on and off so it comes on when you sit down and shuts off when you get up (which is a stupid idea anyway) but upon exiting the car and even locking it with the FOB, the vehicle would not shut off or reset. Soaked, I got back in and continued down the highway with no defrosters or climate control and arrived at my meeting. I was unable to shut the car off so it ran through my lunch then I made the same journey back home, 100+ miles down the interstate with no speedometer, climate control or defrosters. Once I arrived home, I disconnected the battery which did reset the system and displays. I suppose I better carry tools with me to be able to disconnect the battery on the interstate, next time. This is disgusting to me, that VW would not provide some kind of reset option in a very dangerous situation like this. During my event, I called both their -??roadside assistance-?? and customer service, WITH NO BLUE TOOTH, and neither of them were able to help me in any way, except tell me to pull over and have it towed.
Screen (both steering wheel and bigger screen to the right) go blank intermittently without any data being displayed (computer resetting itself excessively).
A D V E R T I S E M E N T S
- Mesquite, NV, USA