This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Last week, while turning into our driveway, the steering wheel made a sound like rubber grinding. Immediately, an error message appeared indicating an airbag failure. The following day, while driving on a 4-lane highway, another vehicle began a lane change while I was in its blind spot. I applied the brakes, and attempted to sound the horn to alert the other motorist to avoid collision, however the car's horn failed. The accident was avoided, but the experience was unnerving. My wife took the vehicle to a local VW service center on 10/5/18, and was told the failure was related to an issue with the clock spring, a repair which she was told was uncovered by recall. We were a little suspicious, because the dealer had just performed a takata airbag recall service in February, then today we received another recall notice regarding the airbag but not this related issue. Some investigation in online publications like forbes, indicated that there was a recall for the clock spring in 2015, with this vehicle listed in the model list and production dates. However, VW does not list this recall under our VIN number. Again we are suspicious. It is our feeling that the failure of the clock spring, affecting the safety features of the driver's air bag and the car horn (the horn is not broken, the clock spring is), poses a motorist safety risk to this and other vehicles in traffic.
Takata recall. The contact owns a 2010 Volkswagen Eos. The contact received notification of NHTSA campaign number: 18V148000 (air bags). The contact called romano Volkswagen at 315-637-4491 (5431 N burdick St, fayetteville, NY 13066) and was informed that the parts were not available. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. Parts distribution disconnect.
I have replaced my clock spring twice in 3 years, at the same dealership, southeast VW in santa ana, ca. My steering wheel will make a noise and all controls will stop working and airbag light will turn on. I brought my car in for the airbag recall and they are now stating the clock spring is broken and are wanting to charge me $541.
Takata recall. The contact owns a 2010 Volkswagen Eos. The contact received notification of NHTSA campaign number: 16V078000 (air bags); however, the parts to do the repair were unavailable. The manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The manufacturer informed the contact that priority zones were provided by NHTSA and the priority group that the contact was in was slated for September 30th. The contact had not experienced a failure. Parts distribution disconnect.
- South Portland, ME, USA
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Takata recall: My call was recalled in February of 2016 for replacement of the air bag inflator. After numerous call to request the new part & after checking in person at the norm reeves Volkswagen dealership (irvine, ca) in November of 2016, they still cannot remedy the situation. The dealership claims that it only receives a few parts each week! they just today (4-3-17) put me on a list and will supposedly call when the part comes in for my make & model. For a life threatening recall situation, this is completely unacceptable!! why didn't they put me on "the list" when I called the prior time" or when I complained in person during my service last November" Volkswagen obviously does not consider this recall a priority. Please pressure them to replace these defective inflators immediately!!
Takata recall. The contact owns a 2010 Volkswagen Eos. The contact received notification of NHTSA campaign number: 16V078000 (air bags) and stated that the part was not available within a reasonable time frame to schedule the recall repair. The dealer did not give a specific date for when the part would become available. The manufacturer could not provide an estimated date for when the vehicle would receive the recall repair. The contact was not experiencing a failure. Parts distribution disconnect.
The contact owns a 2010 Volkswagen Eos. The contact received notification of NHTSA campaign number: 16V078000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect....updated 05/11/17 updated 11/3/2017
Takata recall. The contact owns a 2010 Volkswagen Eos. The contact received notification of NHTSA campaign number: 16V078000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2010 Volkswagen Eos. The contact received notification of NHTSA campaign number: 16V078000 (air bags); however, the part for the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. The manufacturer was not made aware of the issue. VIN tool confirms parts not available. Updated 01/27/17 updated 01/31/17.
Takata recall. Recalled 2/9/2016, remedy not yet available per manufacturer.we reside in Texas which has been reported as a state at most risk of rupture.
Takata recall. The contact owns a 2010 Volkswagen komfort (na). The contact received notification of NHTSA campaign number: 16V078000 (air bags); however, the parts to do the repair were unavailable. The manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2010 Volkswagen Eos. The contact received a recall notification for NHTSA campaign number: 16V078000 (air bags) and stated that the part needed was unavailable to perform the recall repair. The manufacturer was not notified of the issue. The VIN was invalid. The contact had not experienced a failure. Parts distribution disconnect.
Takata recall. The contact owns a 2010 Volkswagen Eos. The contact stated that the recall notice for NHTSA campaign number: 16V078000 (air bags) was received in April. After contacting the dealer and the manufacturer on multiple occasions, the contact was informed that the parts needed for the recall remedy were still not available and no estimated time for receiving the parts could be provided. The contact had not experienced a failure. VIN tool confirms parts not available. Updated 01/05/17 updated 02/14/17.
Takata recall. The contact owns a 2010 Volkswagen Eos. The contact received notification of NHTSA campaign number: 16V078000 (air bags); however, the part needed to repair the vehicle was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. VIN tool confirms parts not available. Updated 11/29/16
Takata recall - I received notice 6 months ago that my airbag has been placed on the recall list and a replacement is still unavailable. 6 months should be more than adequate time to get the replacement. Why is this taking so long? I logged onto this website because this is where the documents I received directs me to go if I "still cannot obtain satisfaction you may file a complaint...".
NHTSA recall number: 16V078, manufacturer recall number: 69M9 has not been implemented. I have not received a call for the implementation from the dealer.
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- Mount Zion, IL, USA