This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Takata recall. The contact owns a 2010 Volkswagen Eos. The contact received notification of NHTSA campaign number: 16V078000 (air bags) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. VIN tool confirms parts not available.
Takata recall. I called my VW dealer to ask about when the recall replacement airbag would be ready. They said it wouldn't be ready for "a few months" yet. This seems like an unreasonable amount of time for a recall announced in February which could result in "serious injury or death".
The contact owns a 2010 Volkswagen Eos. The contact received notification of NHTSA campaign number: 16V078000 (air bags). The part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
Driver's seat airbag is defective. This was discovered when the VW dealer repaired the steering wheel airbag on recall. I've researched the seat airbag and taken to an independent master auto mechanic who told me the wiring to the seat airbag is getting caught on the drivers seat track. Definitely, an assembly design defect that VW refuses to acknowledge. There is an internet full of identical driver's seat airbag issues.
- Dayton, OH, USA
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- Coram, NY, USA