This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Engine appeared to have acceleration and timing issues. Took to local shop for routine oil change and to look into issue. Was informed that all my misfire issues were not from ignition coils as previously fixed by VW dealer but that it was the timing chain. Engine only has 108K miles (all highway commuter) and still owe money on loan. Shop informed me that engine would need to be completely torn apart to see all the damage that's been done but would be cheaper to just replace with used engine. I have no good options since $6K is still owed on vehicle, no warranty and no means of replacing motor. VW is aware of issue. Several other complaints have been filed for this same issue and it appears to be common enough to have made several online forums and aftermarket companies to sell upgraded preventative replacement part.
My car suddenly began having trouble starting. It would take a few extra seconds to start and my check engine light was on. This was after driving about 7 miles and backing into my garage. I turned my car off and decided to back in a little further. This is when the above issues began. I drove the car to an auto repair shop the following day and the diagnosis was the timing chain needed to be replaced. This particular shop did not offer this service so I took it to a different repair shop which confirmed the diagnosis.
The car is stalling while driving at medium or high speed - it seems that there is no more or too much gas coming into the engine. I had the fuel system cleaned already once and the problem seems to reappear - I usually take my foot off the accelerator until the engine seems to operate properly - this could be a dangerous issue if someone unaware of the problem were to drive the car
The contact owns a 2012 Volkswagen Cc. While driving approximately 20 mph, the vehicle surged forward and the check engine warning indicator illuminated. The vehicle was taken to the dealer (andy moore Volkswagen of avon, Indiana), but they could not replicate the failure. The contact also stated that the failure occurred for approximately one year on a daily basis. The manufacturer was not notified of the failure. The vehicle was not repaired. The approximate failure mileage was 64,000.
- Avon, IN, USA
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The timing chain on my 2012 Volkswagen Cc failed under no fault of my own. The vehicle has 65K miles on it and the repair shop is citing that an entire engine is needed to repair the vehicle with a cost of $7,000. I have reached out to Volkswagen of America as well as the dealership, I purchased the vehicle from, neither have offered any relief. This has posed a tremendous impediment on my life and threatens to ruin my credit as I am stuck paying for a vehicle that I cannot drive.
It has been over one year since the airbag on my vehicle has been recalled and Volkswagen has yet to do anything. The turbo also seems to be malfunctioning.
The car started acting up around 50,000 miles. The engine check light when on. The car started running rough. The dealership said it was the coils. They were change the check engine light came on again couple of months after. Took it to the dealership they could not say what was wrong. I when several times the last time I when they told me that the timing belt is skipping and there is damage on the engine. The incident happen while I was getting into the freeway the car could not accelerate more then 30mph. It made it very dangerous for me to stay on the freeway so I exit as soon as I could. At the dealer they told me this type of car always has engine trouble typically when the warranty expires.
The contact owns a 2012 Volkswagen Cc. While driving 45 mph, the check engine indicator illuminated. The vehicle was taken to a dealer where it was diagnosed that the timing belt failed and the engine needed to be replaced. In addition, the vehicle experienced engine failure when the dealer replaced the coils. The manufacturer was made aware of the failure and informed the contact that the vehicle was no longer under warranty. The failure mileage was 93,000.
My daughter has bought a Cc Volkswagen from dealership in 2014... the car has any problems" such as the air bags... engine, ,,car started in its own running in garage, ,until battery died all wires melted, I have call VW all they did was send a 1000 credit only too be used if she buys a brand new car or lease? she was in a accident. Three times, ,, now? the car a totaled? air bags didn't protect her first few times at all now smacked her in her face ? they replaced manifold? not airbags? she could of been killed... taking V, w too long too address this problems w airbags nose put her at risk? more then once... not right ? they do not sell 2012 Cc at V w dealership anylonger yet came a warranty which has not helped her? cars was unsafe as I told Volkswagen usa, ,, I was ignored ? well car a wreck, , I believe as always have and have notes emails telling them this? totaled now? too" engine light was always on car was not stable. Brake airbags engine wires electrical problems w on going thank you question or concerns call me [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
2012 VW Cc with 72K. Always maintained at the dealership and oil change was done every 5-6K only at VW dealer. Issue stared T traffic lights, car stopped and when started it was running very rough. Sounded like running on 2-3 cylinders. Took the car to the deanship, found 8 codes, mostly misfires on all 4 cylinder and also issue with camshaft timing. Dealer told that they need to take the engine apart to diagnose the issue, cost $1200 just for diagnoses. I called VW America they suggested to take the engine apart and based on the problem they will conditioner if they will agree to help. Dealer proceed with diagnostics and found the issue. Broken bracket screen of part number 06H-103-144-J bracket. The missing screen was not found at all and this part failure caused more damage so I also needed replacement of the camshaft part #06-H109021K, valve and many other parts. Please see attached pictures of the damaged parts (internal engine parts) and invoice of what was replaced. I did some research and found that Audi with same engines used exactly the same part number that failed in my vehicle and they had issued recall campaign 15D6. VW not willing to help or cover the cost with explanation that vehicle is out of warranty even Audi uses same engine and they are same company. I do have the old parts with me and I see that the part which was originally installed in my vehicle is 06H-103-166-G and the replacement part based on the invoice is 06H-103-144-J, the one that is part of the Audi recall. I was lucky that the issue happened at the traffic lights. I worked with regional case manager and her supervisor but they were not willing to do anything even when I mentioned the Audi recall. My case number with VW America is 160174354. Total cost for this repair and rentals has cost me $3100
Two days after returning from a trip with no issues. I went to start my car and it would crank but not fire. I had it towed to a VW dealer who was supposed to do a multipoint diagnostic. I was called and told the engine lost compression and the timing chain stretched causing damage to the cylinder head. The estimate was over $7000. I called an independent mechanic who was surprised to hear of the timing chain failure with that low of mileage, 73,000. He called back a few min later and told me of a tsb on the timing chain tensioner and also that there were lawsuits for this exact thing. Upon doing research I found multiple lawsuits, a settlement in 2014 in which they paid all repair costs and reimbursements. The lawsuit indicated that VW has known about a defective timing chain tensioner for years and have not put out a recall, nor even let their customers know of this potential. They do have a replacement tensioner available which does indicate they are aware of the problem. I asked the dealer tech how he diagnosed the problem and said he listened when he went to start and put a scope in the oil dip. With that small amount of time, he came up with a stretched timing chain and damaged head cylinder, and a major repair cost. I spoke with the service manager and asked about the defective tensioner and he denied any knowledge, which I find highly unlikely, due to the length of time this has been going on. I have a call into VW customer care asking for them to fix it at no cost due the defective part. This is a very large issue that can result in not only a high cost, major damage to the engine, but could also result in engine power, steering and brake capacity which is a catastrophic safety issue. This is an issue that needs to be communicated, and should be fixed by VW prior to any resulting damage, and more importantly any injury or loss of life.
!. since the purchase of my car I had complained numerous times about the sluggishness of my car, stohlman admits there was a problem but would not repair because the engine light was not on, according to them. Engine came on, took it to a dealership closer to home same thing, would not address the misfiring issue. Mind you, my car was still under warranty. Now the engine light stays on, now warranty has ended. Several cylinders misfiring. I want stohlman to correct the issue. My tire pressure screen never read the same number since purchase, I had spoken about this too but was always told that the heating and cooling off of the tires will give different readings. The car has to returned less than a month of purchase because of a clunking sound. They claimed that they did the inspection the qualify the car as certificated, I truly do not believe it. I am tired of the issues and need resolution. There was no way you could avoid the sound, they got the car in March 2014, I purchased in May 2014. Also, I had to constantly put air in my tires.
The contact owns a 2012 Volkswagen Cc. While driving 60 mph, the vehicle lost power. In addition, the accelerator pedal was depressed, but the vehicle failed to move forward. The vehicle was towed to a dealer where it was diagnosed that the cylinder, alternator, battery, and multiple parts needed to be replaced. The vehicle was not repaired. The vehicle was towed to an independent mechanic who confirmed that all the diagnosed parts needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 51,000. The VIN was unavailable.
The contact owns a 2012 Volkswagen Cc. The contact stated that after the vehicle was started, the check engine warning light illuminated. The vehicle was taken to a dealer where it was diagnosed that the engine failed and needed to be replaced. The vehicle was not repaired. The contact stated that after attempting to leave the dealer, the vehicle failed to start and was towed to an independent mechanic where the engine was replaced. The manufacturer was notified of the failure. The failure mileage was 57,000.
In a front end collision while slowing down on interstate 84, on October 15, 2015, the air bag did not release. This resulted in a fractured sternum and a hospital stay. The police report with the Connecticut state police is case number 1500606623 per article in usa today -- 8.15.15, this car is included in a recall due to airbags not deploying.
The contact owns a 2012 Volkswagen Cc. While driving at various speeds, the accelerator pedal was depressed but the vehicle failed to accelerate and stalled. The failure recurred intermittently. The vehicle was unable to restart. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 51,000.
My vehicle first had an ABS light illuminate which caused an ABS failure. I've read this is a common problem. Then most recently I had an epc code illuminate in addition to a check engine light. This caused the car to lose RPM and start misfiring. I had to replace all 4 coils on the vehicle. While at the shop my air conditioned stopped working correctly only functioning when on the 4 position. I hate this care more than anything and can only pray that VW may find it in their heart to buy it back!!!!
A D V E R T I S E M E N T S
- Fredericksburg, VA, USA