This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
2012 Volkswagen Cc. Consumer writes in regards to oil pressure sensor and engine shutting off. The consumer stated the vehicle could not be driven more than 20 miles before needing to shut the engine off.
I experienced a leak from the water pump while the car was stationary. I took it to my mechanic who stated that he always sees this type of problem with the Volkswagen because Volkswagen uses plastic parts and these parts are often around the highly heated areas in the engine therefore they fail. I bought this car for my daughter who will be driving back and forth to college and I am extremely concerned about her safety if VW is using inadequate parts in their cars. Also, repair costs are unimaginable, $1000, only to be replaced with the same plastic part. I also had to replace one of the tail light casings because it too was made of plastic and the tail light lamp burned into the plastic and ceased to light. We have also had this car in for two different parts recalls, airbag X 2, and fuel pump control module.
While driving on the highway, epc and engine waringing signs were on all of sudden. I checked with local repair shop in solvang, ca. They said, they wanted to add 2 quarts of engine oil and check. After then, they said there were loud noise from the engine and then engine died. My car towed to nearby VW dealership. The dealership did diagnostics test and said it needed to be replace an engine.
My car stopped running and then I recieved a letter saying it had a recall on the fuel pump control module. Well we thought that is what would fix the problem but as it turns out now I have to replace the fuel pump itself. After they fixed the part my car started to smell like gasoline and was too scared to drive it.this could have be avoided if they would have not had this recall.
I was driving my vehicle uphill when I heard a strange noise come from under the hood. I managed to pull into the driveway and park and didn't think much about it. A few hours later when I tried to start the car, it would not turn on. The engine would crank very loudly but would never turn over. I assumed it might be the oil so I changed it, filled it with gas since it was a bit on the low side, and finally had a neighbor charge the battery with theirs in case it might be the battery. From fear that I might further damage the engine I waited a while before trying again. When I did nothing had changed. I had no choice but to call a mechanic and after him having not a clue what might be the problem I resorted to having the car towed back to the dealership 2 hours away in santa monica, ca. One day later, I received a call from the VW dealership informing me that my timing chain had unexpectedly broken and further damaged a few valves/pistons/etc. When I asked how it might've happened they did not have an answer for me but instead told me it would cost me upwards of $5,000 to even begin reparations. After a bit of my own research online I discovered that timing chains should usually last the life of the car and never break that soon. I also read that VW has been somewhat known to have faulty timing chains and that my best bet was to file some sort of complaint. I was never informed of having to get the timing chain checked nor was I was that such an incident could occur. As a way of hopefully not having to spend nearly what the car is worth for a damage not incurred by myself I am filing this complaint.
- Santa Monica, CA, USA
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My left tire blew out and I had no flat tire indicator on my dashboard while travelling full speed on the freeway. The next day my engine stalled with no warning of low/no oil in my car. Both of the issues could have caused a fatality or multiple fatalities when a 2012 VW Cc luxury just stops with no warning. I have called VW corporate and of course they stated they cannot help me since this repair is not a recall item: However, I see tons of complaints regarding the 2.0 engine in my car manufactured by VW. This matter needs to be resolved immediately and not ignored. VW needs to cover my engine cost at 100% they know it is faulty and to completely ignore all the complaints before mine is asinine.
Vehicle has 47500 miles and all services are done at scheduled intervals. Was informed that the lower timing cover & tensioner need replacement along with upper timing cover & cam girdle. Cost is over $2000. This should not be defective with this many miles.
Vehicle was stationary and would not turn on. I took it to two VW services dealership one said I would charge $1800 just to open up and look the other told me it's the timing chain engine lost all compressions new engine is needed. I just paid the car off. No extreme leaks would to have caused this to happen. This is not the first time there are lawsuits about this matter. I called VW headquarters they will do nothing to salvage the damage
The contact owns a 2012 Volkswagen Cc. The contact stated that the vehicle jerked and stalled without warning. The vehicle was taken to a local dealer (autobahn Volkswagen fort worth, 2810 white settlement rd, fort worth, tx 76107, (866) 480-0764) where it was diagnosed that the fuel pump control module needed to be replaced. The vehicle was repaired; however, the failure recurred. The local dealer was not contacted again for diagnostic testing or repairs. The manufacturer was not notified. The failure mileage was 90,000.
My car engine broke down all of a sudden without giving any engine light warning. I had to tow my car to a Volkswagen dealer and they diagnosed the car and said that it did not have any engine oil in it and because of which timing belt ripped off and damaged all the pistons. This was very very unexpected because it did not give me any engine light on. If engine oil is low it should have given a warning light to catch my attention. Very fortunately it happened in my community and did not happen on busy highway with my baby on board. I cannot imagine that happening with baby on board on interstate.
Tried to start the car and the timing chain tensioner faulted causing the valves to break. The vehicle was turned off parked on a city street and not in motion.
On 4/16/18 I was on my way to lunch, I pulled up to an intersection where the lights were flashing. When it was my turn to go, I pushed on the gas pedal and my car died that's when I noticed my car was stalled. Luckily, two gentlemen stopped and pushed out of the way while I was getting ahold of my husband. When my husband arrived we were able to get the car safely off of the road and to his office (which is about a 1/2 mile from where I was). However, when he went to leave later that afternoon my car wouldn't not start but still had power to everything (radio, windows, door locks, seats, etc.). we had to have the car towed to a mechanic where it was determined that the car suffered "catastrophic engine failure" at no fault of my own. It was determined that the engine did not fail due to neglect. Something inside the engine broke - we believe it was the timing chain tensioner. My mechanic has quoted me on 4/27/18 with a quote of almost $10,000 to replace my engine. This quote is for a used engine with 70,000 miles and who's to say that it won't happen again. My current engine has roughly 86,000 miles on it. I have contacted VW and they said there is nothing they can do for as it's outside the warranty of the drivetrain. After doing some research it seems that VW knows about this situation and is still not willing to help.
My 17 year old son was driving my 2012 Volkswagen Cc on Wednesday, March 28th around 9 pm when he came up to a red light on a city street and stopped. He thought the car engine stalled. However, the engine died. He was not able to restart the engine and had to push the car out of the roadway into a nearby restaurant parking lot. He called me and explained what happened. We left the car parked overnight and had to car towed to our local dealership the next morning. The dealership called me on Friday afternoon to inform me that the timing chain broke in the engine and the engine is shot. My Volkswagen Cc has approximately 146,500 miles on it. I have always brought it in for service to boardman Volkswagen and I even asked the service advisor one time if the "timing belt" needed replaced on that car because they had a coupon that they would hang on the rearview mirror for a 15% off discount. A service technician was walking through the service desk area when I asked the service advisor about the timing belt, and the service technician said "you own the Volkswagen Cc that I just did the oil change on, correct?." I said yes, and he said "you have a timing chain in that car, so you don't have to ever change the belt, it doesn't have a timing belt". I said ok and thought that I was good. Well, after doing some research now after my engine failure, it seems that a lot of Volkswagen owners with 2.0 liter engines have a similar problem as I do. I found online that the timing chain tensioner seems to be faulty in many cases and Volkswagen does not want to issue a recall because it would be too costly. I now have to pay anywhere from $4000 to $6000 for my engine to be replaced. I don't believe that a chain in the engine should break unless it was defective. In which case, Volkswagen should be willing to cover the cost of the repair.
VW timing belt was replaced at 50000 miles, now needs to be replaced again at 114000 which is causing chain to skip teeth. Engine rattles now. VW warned that this is a known issue and do not drive because engine can fail completely. VW will not cover the faulty chain. 2 chains under 120000 miles, which manual says will not need service until 120000.
Volkswagen in mt pleasant South Carolina had me bring my car in to get a fuel pump replaced. This was back in October of 2017. Volkswagen put a faulty fuel pump in my car and the car no longer runs. I spoke with the general mgr recently and the head tech - they said we cannot do anything for you. I also called Volkswagen customer service and they said its not their problem. They put a faulty fuel pump in my car
Vehicle purchased with 112,000 miles. At 119,000 the car wouldn't start randomly after driving it all day. Vehicle was parked in my driveway and I was leaving to run an errand and it wouldn't start. There was no indication of any issue. No loud or uncommon noises, no dash lights signaling a problem - nothing! two days later I had it towed it to a local mechanic and he found a problem with timing chain and head gasket. We are still in the process of having it fully diagnosed, and a price estimate for repairs. I have done a lot of research which indicates this is a very common problem in Volkswagen models like mine. Volkswagen is also aware of the problem and refuses to do anything further about it.
Purchased my car and went to fill up with gas. After fueling the car would not start. After 10 minutes the car started so I drove back to the dealer. Only a 5 minute drive. The car then died while moving at 40 mph in the middle of the road. The engine and battery light came on. The dealer cleared the codes and the car drove out. Then was getting gas again a week later and the same incident occurred. Was in the middle of the city street turning and the vehicle died again.
My car was dead while I was driving to a nearby usps. Later, I was told that the car's fuel pump was broken, which caused engine to stop running. That is something VW should have fixed long time ago because VW had it recalled for more than half year. They have so much time to make thing right, but they just chose to ignore it. I can't imagine if it happened in a interstate. Please urge them to fix the problem immediately. There are so many lives could be in danger. Now, I need to pay more than 1600 bucks to get it fixed. That is insane.
My car has left me stranded twice. It all started when my fuel pump started to leak gas all over my car. Once I got the fuel pump replaced. My vehicle ran fine on my way to the store but when I came back to my car it turned over and let me pull out of my parking spot but then died when I went to put it in drive in the parking lot. I attempted to jump my car but it did not work. I replaced the battery on 10/9/17 and it appeared to solve the issue. On 10/29/17 I drove my car up North to payson. It ran completely fine until I shut it off to go to the creek. When I came back to my car it would not turn over again. I bought a battery and replaced it yet again. This time the battery did not help get the car to turn over the only thing that showed up was an epc light. I left the car over night and came back to it the next day it started up just fine with no epc light. I took it to a repair shop and they were unable to diagnosis anything wrong with the car. I picked my car up on Oct 30th. It ran fine with no hesitation up until the morning of 11/10/17. While driving on the freeway my car lost power and would not accelerate. I was able to pull it to the side of the road. My epc light, check engine light, and battery light all came on. The car would not turn over again. I reached out to the dealership and they told me to contact customer care through Volkswagen. When I reached out to customer care all they told me was to go back to the dealership and that they can't do anything for me because the recall is not complete. They have no offer of a loaner car or anything while I wait for them to fix the issue. So I'm left with a car that randomly shuts down and loses power from time to time. This is not acceptable.
Volkswagen Cc 2012 car started with fuel injectors issues starting at approximately 72K miles. Although, in 2011 they had a warranty extension on this vehicle for the fuel injectors they refused to cover the cost for me. Now, I am told the following by trend motors in denville New Jersey - the place I have taken my car to for service, that I need a new engine. The following are trend motors in denville's exact words from service write-up: "check oil pressure:pressure at idle is ok. Road test and recheck warm, ok. Check oil pressure at 1,700 rpms'***failed*** AZ remove top end and inspect. Found evidence of lack of lubrication at cam shaft. This is causing loss of oil pressure" it has only been 1800 miles since my last visit so I asked trend motors why this was not caught with machinery to indicate a code that this issue was going on and they said a code would not pop up on this type of issue. Basically, I was told the engine oil was leaking in to the engine, so they thought it was the oil pan but it wasn't the oil pan. I had the car towed in to trend motors in denville because an oil can light appeared when I was taking it in to them because an engine light was on too. This same car also had a horn issue where the horn stopping working. I called Volkswagen customer service to request a good faith payment and I am waiting for a call back. Volkswagen said there cars have longevity but it is clear they are not as reliable as other cars. I have a Toyota prius with 250K miles and the largest cost I received on my Toyota was when I replaced all four tires at once. If Volkswagen can't go much past the warranty they should be made to say this on their monroney label.
A D V E R T I S E M E N T S
- Orange, NJ, USA