This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2011 Volkswagen Cc. The contact received notification of NHTSA campaign number: 16V078000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Takata recall. I left my car at VW open road in manhattan 09/19/2016 around 11:20am for a recall fix, they said it will be available 4pm, they called me 5:42pm telling me there is a problem, you have a lot of thing that need to be fixed like engine, front tires.. and the list is long.. they asked me to pay $199 fees in order to just check everything and then let me know how much I have to pay.., instead of them fix the 2 recalls I have in that car and apologize to me, they trying to throw the ball back to so it sound like my problem and I have to pay, it's not theirs !!! they asked me to get a new car and of course I have to pay for the new car they said, I didn't even finish paying for my affected one yet... I'm really disappointed, angry, especially that I need this car for my work... I still left the car there in order for them check what needs to be fixed and of course they said I have to pay for it... what customer service is this "??"!!!
Takata air bag recall. I live in Florida and it has been reported that states with high humidly and hotter temperatures can cause the air bags to implode. Based on the aforementioned as well as the actual recall I would like to know when this will be rectified. Many of my friends have had their vehicles recall for airbags repaired or at least provided a rental car until a fix is available. VW has offered me nothing.
Takata recall - today after endless waiting for the dealer to be able to repair the airbags in our 2011 VW Cc my wife and I decided to trade this car in as we felt the risk for airbag related injuries in the event of a deployment were not worth keeping the car. We were shocked to find that dealerships will not even take this car in on trade due to the open recall without remedy. We feel we are now forced to drive a vehicle with a known safety defect that increases our chance of injury and/or death in the event of an airbag deployment. I asked a local VW dealer to buy the car but their offer was far below fair value because they stated the car would have to sit until they could fix the issue. They offer no buy back program that is fair to the consumer or loaner car until this could be resolved. Again resulting is my family being forced to drive a vehicle with a known safety issue. I am shocked by this being allowed. I spoke with VW customer service center who also offered no timeframe or options for me and my family. I fault not only takata for not supplying the replacement parts in a timely manner but also Volkswagen for not offering any viable options for me to make sure my family is traveling in a safe vehicle. Please put pressure of both takata and the manufactures to remedy this situation quickly so we can either get our vehicle repaired or trade it in for a vehicle that is safe to drive. Thank you, [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
- Umatilla, FL, USA
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The contact owns a 2011 Volkswagen Cc. The contact received notification of NHTSA campaign number: 16V078000 (air bags); however, the parts for the recall repair were not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2011 Volkswagen Cc. The contact received notification of a manufacturer recall concerning the air bags. The dealer was unable to determine when the parts would be supplied for the recall remedy. The manufacturer was also unable to provide a specific time frame that the parts would become available. The dealer did not provide a time frame so the contact was unable to determine when the vehicle would be repaired. The VIN was not available. The contact had not experienced a failure. Updated 06/29/16 updated 07/11/16.
Takata recall. The contact owns a 2011 Volkswagen Cc. The contact received notification of NHTSA campaign number: 16V078000 (air bags). However, the parts needed were not available. The contact stated that the manufacturer had exceeded a reasonable amount of time to provide the recall repairs. The manufacturer was made aware of the delay. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2011 Volkswagen Cc. The contact stated that after the vehicle was started, the error message "steering wheel clock spring defective " displayed across the instrument panel intermittently. The vehicle was not diagnosed or repaired. The contact received notification of NHTSA campaign number: 15V483000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure. The failure mileage was 30,000.
The contact owns a 2011 Volkswagen Cc. While driving approximately 30 mph, the contact became distracted and crashed into another vehicle. In addition, the air bags did not deploy. The contact did not sustain any injuries. A police report was filed. The vehicle was taken to the contact's residence and towed to a dealer where the cause of the air bag failure was not determined. The contact was informed that the bumper needed to be replaced. The manufacturer was made aware of the failure. The approximate failure mileage was 20,000.
While driving my steering wheel controls stopped functioning to include my horn, airbag, esp, and traction control. After researching the web I found this is a common issue on all VW models and occurs around 40,000 miles. Apparently the VW clockspring in the steering column assembly has a design flaw, and there is no recall at this time.
A D V E R T I S E M E N T S
- Kissimmee, FL, USA