This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2009 Volkswagen Cc. The contact stated that the fuel pump leaked and splashed fuel at all times. The contact stated that the rear passenger seat was soaked with fuel and the check engine indicator illuminated. The vehicle was taken to dreyer & reinbold Volkswagen (800-315-2288, located at 1301 South us 31, ste 3, greenwood, in 46143) where it was diagnosed that the fuel pump was cracked in multiple places and needed to be replaced. The technician informed the contact that the vehicle was unsafe to drive and could catch fire. The manufacturer was not made aware of the failure. The vehicle was not repaired. The failure mileage was approximately 101,000. The VIN was unknown.
The contact owns a 2009 Volkswagen Cc. On several occasions, after the vehicle was parked overnight, the battery became drained and the vehicle failed to start. The battery was replaced; however, the failure recurred. The vehicle was not diagnosed or repaired. An independent mechanic was consulted, but was unable to provide a cause for the failure. The vehicle was included in NHTSA campaign number: 17V509000 (fuel system, gasoline). The vehicle was not repaired. An unknown dealer and the manufacturer were notified. The failure mileage was not available.
Takata recall - I have received urgent recalls since April 2016...I have been driving with a known dangerous/deadly issue for 34 months...I have attempted to have the service completed, have been on a waiting list at several dealerships, was put on another one today after making another call. How does takata get away with this"?" I was told to wait on fuel pump recall until airbag work.
Received a recall, I take the car to leesburg Volkswagen, for fuel pump module replacement 10/26/2018, yesterday 11/2/2018 driving in highway with my wife car suddenly shutoff in the middle of highway, I had to tow my car home, from then car not start any more, recall destroy my car, car that was running perfectly, "now who will pay for all this" "me""
The contact owns a 2009 Volkswagen Cc. The contact stated that the vehicle failed to start and was towed to neftin Volkswagen (3550 auto mall dr, westlake village, ca 91362, (805) 497-9404) where it was diagnosed that the fuel pump module needed to be replaced. The vehicle was repaired; however, the failure recurred. The manufacturer was notified of the failure and provided case number: 181095815. No further assistance was provided. The failure mileage was 90,000.
- Thousand Oaks, CA, USA
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The contact owns a 2009 Volkswagen Cc. The contact received notification of NHTSA campaign number: 17V509000 (fuel system, gasoline); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair as the recall notice was received over eight months ago. The dealer (dean mccrary Volkswagen, 1525 East interstate 65 service rd S, suite a, mobile, al 36606) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was contacted several times and was unable to confirm when the parts were to become available. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2009 Volkswagen Cc. While driving approximately 45 mph and depressing the accelerator pedal, the vehicle failed to accelerate. The contact coasted the vehicle to the side of the road and turned off the engine. The contact waited for a few minutes, restarted the vehicle, and was able to drive normally. After driving a mile down the road, the failure recurred. The vehicle was taken to demontrond Volkswagen (14101 N freeway, houston, tx 77090, (281) 872-7200) where it was diagnosed that the radiator had a leak and there was also an oil leak that needed to be repaired. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the vehicle was included in NHTSA campaign number: 17V509000 (fuel system, gasoline). The approximate failure mileage was 88,000.
The contact owns a 2009 Volkswagen Cc. The contact stated that NHTSA campaign number: 17V509000 (fuel system) exceeded a reasonable amount of time for repair. The contact received the recall notification on April 26, 2016. The contact stated that the manufacturer informed him that the part was unavailable for the repair. The contact was concerned that the vehicle could experience the failure before parts became available. The dealer was not contacted. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2009 Volkswagen Cc. While driving 35 mph, the vehicle stalled and the check engine warning indicator illuminated. The vehicle was towed to the dealer (Volkswagen pasadena, 130 N Sierra madre blvd, pasadena, ca 91107), but was not diagnosed or repaired. The manufacturer was not notified of the failure. The contact received notification of NHTSA campaign number: 17V509000 (fuel system, gasoline), but the parts were not available for the recall remedy. The failure mileage was unknown. VIN tool confirms parts not available.
Gas pump defect. There is a recall on the gaspump with manufacturer recall number20ae and NHTSA recall number17V509. Two weeks ago, as I was driving on the main street in our city, the car just stopped and I was blessed that no cars were following me. I cannot imagine what the situation would have been. I may have been alive wriitng these lines. I had the part changed and I was told to contact VW usa, what I was told was I will not be reimbursed until this recall was announced official by NHTSA. This is unacceptable. Does VW of NHTSA want people to lose their lives so that this would be an officla recall" I hope NHTSA takes this seriously and in VW usa's terms, make this recall official. How long are they going to make before they manufacture upgarded parts. Such an attitude is unacceptable. Which is more important? human life or money"
The contact owns a 2009 Volkswagen Cc. The contact received notification of NHTSA campaign number: 17V509000 (fuel system, gasoline); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Michael Volkswagen in fresno, California was made aware of the recall and stated that the parts were unavailable. The manufacturer was made aware of the failure. The contact stated that the engine stalled, as outlined by the recall notification, on more than one occasion. The failure mileage was unknown. VIN tool confirms parts not available.
My vehicle has failed on the highway on two occasions resulting in a life-threatening situation. I am in poverty and unable to purchase a new vehicle to drive my daughter around.
The contact owns a 2009 Volkswagen Cc. The contact received notification of NHTSA campaign number: 17V509000 (fuel system, gasoline). The parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called lujack luxury motor cars at (563) 445-4305 (located at 3602 N harrison St, davenport, ia 52806) where it was confirmed that the parts were not available for the recall remedy. The manufacturer was not notified. On several occasions, while driving, the vehicle stalled without warning. The failure mileage was unknown. VIN tool confirms parts not available.
I received information dated October 2017 from Volkswagen of America, Inc. 3800 hamlin road auburn hills, mi 48326 with a recall notice for my vehicle NHTSA: 17V509 stating 'under specific operating conditions, an interruption in the electrical power supply to the fuel pump control module can result in fuel pump failure and lead to a loss of vehicle motive power while driving (vehicle stall). This condition can also cause the fuel pump to run continuously, resulting in a drained vehicle battery and/or a no-start condition.' This means an engine can stall while driving and can increase the risk of a vehicle crash. This is very alarming to me, and I am concerned about my safety along with my infant son who is a passenger in my car daily. I have called 2 local VW dealerships (dorschel & ide Volkswagen) in rochester, NY and have been notified multiple times that there is 'no fix' at the moment. I owe over $10,000 on this vehicle currently and have limited income so I have no choice but to keep this vehicle and drive it. I have had multiple issues with this car and several recalls. I have put over $2,200 in repairs on this car in the last 4 months for defective sensors and wiring. This new recall can directly cause a deadly accident and I am at a lost for words!
The contact owns a 2009 Volkswagen Cc. While driving approximately 40 mph, the vehicle decelerated and then stalled. Also, the battery warning indicator illuminated. The contact had to push the vehicle into a parking lot. The vehicle was not taken to a dealer or independent mechanic to determine the cause of the failure. The vehicle was not repaired. The VIN was included in NHTSA campaign number: 17V509000 (fuel system, gasoline). The manufacturer was not contacted. The approximate failure mileage was 102,000.
The contact owns a 2009 Volkswagen Cc. The contact received notification of NHTSA campaign number: 17V509000 (fuel system, gasoline); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer was not contacted. The manufacturer was contacted at 800-893-5298 and stated that they were not able to confirm when the parts were to become available. A case number was not provided. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2009 Volkswagen Cc. While driving, the vehicle stalled without warning and the battery indicator illuminated. The vehicle was taken to mike haggerty Volkswagen (8920 S cicero ave, oak lawn, il 60453 (708) 425-8989) where it was diagnosed that the fuel pump, fuel pump module, and the brakes needed to be replaced. The vehicle was not repaired. The contact referenced NHTSA campaign number: 17V509000 (fuel system, gasoline). The manufacturer was not notified of the failure. The approximate failure mileage was 103,000. The VIN was unavailable.
Takata recall. The contact owns a 2009 Volkswagen Cc. While driving 45 mph, the vehicle stalled without warning. The vehicle was able to restart after unknown attempts. The contact mentioned that the failure occurred on two occasions. The vehicle was taken to vacaville Volkswagen (21 orange dr, vacaville, ca 95687) where it was diagnosed that unknown parts needed to be replaced. The vehicle was repaired. In addition, the contact stated that there was a loss of power while driving various speeds. The vehicle was taken to the same dealer, but was not diagnosed due to the cost. The vehicle was not repaired. The contact experienced another failure where the steering wheel seized while driving. The vehicle was not taken to a dealer or repaired for the failure. The VIN was included in NHTSA campaign numbers: 17V509000 (fuel system, gasoline) and 16V078000 (air bags). The manufacturer was notified of the failure and stated that the vehicle was out of warranty. The manufacturer did not offer further assistance. The failure mileage was unknown. VIN tool confirms parts not available and parts distribution disconnect.
Interruption in electrical power to the fuel pump control module. My car continously stop while driving. Visited repair shops to change fuel pump in 2015 and 09/30/2017 to change fuel pump and the control module after the car went completely dead. Battery was also replace. On 10/15/2017, I received recall letter from the manufacturer for the same issue have been spending money on. I would like to get refund for the money I have spent. I couldn't locate the receipt for the first repair in 2015, I will contact meineke for it. Thank you
The contact owns a 2009 Volkswagen Cc. The contact stated that while attempting to start the vehicle, the vehicle failed to start. The vehicle was towed to an independent mechanic to be diagnosed. The contact was informed that the fuel pump control module failed and needed to be replaced. The vehicle was not repaired. Neither the dealer nor manufacturer was notified of the failure. The vehicle was included in NHTSA campaign number: 17V509000 (fuel system, gasoline). The approximate failure mileage was 86,400.
A D V E R T I S E M E N T S
- Indianapolis, IN, USA