This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
My 2018 VW Atlas came from the factory with the A/C condensation drain tube twisted. This is a known issue with almost 9700 2018 VW atlas vehicles. A safety recall was issued to replace the drain hose and the air bag module. Somehow my car was missed and the dealer and Volkswagen does not want to acknowledge the issue and replace the air bag module. The manufacture recall number is 87F9 the NHTSA recall number is 18V-537. The recall states that if the drain tube is twisted it and the module are to be replaced. I am trying to find out why my atlas was not listed in the recall. It appears to be in the VIN range listed on the recall.
While driving on at least 10-12 occasions as of today, 1/28/20, the error:airbag message has popped up on our screen behind steering wheel both with a passenger present and without. Then the light on the dashboard indicates that both airbags are turned off. Also, there appears to be an electrical issue with the drivers visor light. It will turn on when you move the mirror slightly but if you open the mirror all the way it blinks a few times then turns off.
- Grand Rapids, MI, USA
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The contact owns a 2018 Volkswagen Atlas. The contact stated that while his wife was driving at 45 mph, she had hit a storm drain on the side of the road which caused all side curtain and passenger air bags to deploy. The vehicle shut off as the air bags deployed. The police were called and a police report (#20S000488) was filed. No medical attention was given at the scene; the driver suffered minor scratches and bruises cause by the seat belt. There was no damage to the vehicle; however, the vehicle was towed to mike steven Volkswagen (11211 E kellogg dr N, wichita, ks 67207) for an investigation. The manufacturer was notified and pulled the computer data from the vehicle. Data showed that a air bag sensor was activated which deemed the contact responsible for the air bag deployment. The vehicle had not been repaired and remained in the possession of the dealer. The failure mileage was approximately 31,000.
Air bag error indicator keeps going off and the passenger air bag constantly turns off and on when a front passenger is sitting in the seat. This occurs when the vehicle is in motion and stationary.
When riding in the passenger seat the air bag would disengage and engage as the person moved in the seat with the movement of the car. Moved the seat back and it went off, dealership mechanic could find nothing wrong. Last happened this morning, started after a few seconds of grinding, then went 12 mph, shut down, then started fine. Had the vehicle for 14 months the battery went dead, when pushing the start button it would catch and continue to try starting even when the finger was removed. When it started epc would come up and the vehicle would move at about 12 mph. Shut the vehicle down and start again, it would run ok. Have had it into repairs twice and nothing is found, yet it continues to start or not start and run slow. Warning comes up check running light, check right headlight, check left headlight. Replaced the battery two months ago, have already had to charge because it has gone dead. It is like the computer panel is not turning off. The vehicle has always been stopped - parked when it will not start, sometimes for a few minutes some times over night after having to use the fog lights. I have all the recalls fixed, but this started after having those fixed. My battery was replaced after 45,000 miles.
The contact owns a 2018 Volkswagen Atlas. While driving less than 5 mph, the vehicle slid onto a curb, causing damage to the rear passenger side wheel. The contact stated that both the driver and passenger side curtain air bags and the front passenger side air bag erroneously deployed. Also, the front driver and passenger side seat belts were damaged. The cause of the failure was not determined. The vehicle was towed to a body shop. A police report was filed and there were no injuries. Hawk Volkswagen (2861 West jefferson St, joliet, il) and the manufacturer were notified of the failure. The VIN was not available. The failure mileage was 2,000.
"error airbag "light with airbag symbol came during driving on 2-2-2019, error will not go away after turning engine on and off vehicle, VW 2018 Atlas V6 SE E-mail: (xxxx) parts of this document have been redacted to protect personally identifiable information pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6)
There have been seven recalls on the 2018 Atlas launch edition. Cook VW in fallston has refused to repair at least 5 recalls. It's been months and they haven't repaired anything. We took faith in these people and they could care less for my family's safety. Today we got a recall letter about the ignition. That makes 6 recalls they will not fix. Multiple occasions. Don't have dates but they should be in the database at this dealership. They all happened in 2018.
Recall 20ah is completely unnaceptable. There are 8 different possible repairs that fall under this recall. These repairs range from airbag software updates to sunroof repairs. How is it legal for them to combine these repairs? as a mechanic and a consumer it is bad for business as the various parts/ inspections neccessary make it nearly impossible to accomodate the repairs.
Purchased new 2018 Atlas at herog meier VW dealership in beaverton Oregon on 5-19-18. Upon driving home from dealership the airbag error light came on and would not go out. Called dealer once home and immediately drove back to dealer. They said to drive it and come back Monday to service department. Car has been under three attempted repairs since then with local dealer technicians and even regional mid level technician calling them to walk through repairs over phone. Still no fix and they have no idea what the cause is. It is now going on almost three weeks and I still don't know what is wrong with my car. Turns out through questioning service department that this airbag issue came up prior to them selling us car as technician mentioned that wiring harness for airbag was replaced previously? this was sold to us as a new car but in reality we were sold a defective car with airbag issues. Still no resolution. Very unsafe and dangerous as technician said unsafe to drive the car as airbags can fail.
My wife slid into a curb during a left-hand turn into our neighborhood due to ice. She damaged the right front wheel and a couple mechanics, scratching the right rear wheel as well. There is no damage to any other part of the exterior; however, this curb impact set off all of the interior side airbags, including one seat airbag. My wife received minor pain from airbag impact but thankfully my children were not in the car because a side airbag deployed directly inside my child's head restraint. In the words of the insurance adjuster, and the service technicians at multiple dealers and body shops, they have never seen airbags deploy like this due to an impact with a curb, with so little damage as well. Total cost to repair around $10K, resale value dropped 20% according to dealer quote, as airbag deployment is on carfax. It has been three months and VW has yet to manufacture the seat belts and seat cover for replacement. We have been without the car all this time and it could be several more months before we even get a true timeline...all due to an impact with a curb. To make things more interesting, there is another Atlas who also slid into a curb due to ice during the same storm, only damage to wheels, airbags deployed, and they are still without their car as well, three months later. VW support refuses to release report that dictates the airbags deployed properly, stating it's normal and therefore our fault. Considering the obvious and the testimonies of auto body specialists, there is something wrong with airbag sensors.
Side air bags deployed on passenger side tires hit cubs...no direct damage what so ever to car just rims. An oncoming car was coming too close to me. :30 seconds later (right in front of my gated community), every single air bag deployed except front and passenger air bags. The car is motion :30 after interaction with curb when the air bags deployed and car stopped in the middle of the street. It was in a neighborhood in fresno 93711 (fir street)
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- Acworth, GA, USA