This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
My vehicle, which has been inspected at my local Toyota dealership, has significant rust corrosion, with perforation through the frame in several areas. I was told by the service manager that Toyota had sent out letters to owners (not a recall) to bring their vehicles in for inspection for this problem and that they would repair or replace the frame. I had not received any correspondence about this issue and have been told that this program expired in September of 2021, which now leaves me with the financial liability of replacing or repairing, which I have been told would cost between 14-20 thousand. I have contacted "The Toyota Brand engagement center" case#221121001445, and they confirm they cannot and will not do anything for me. Please let me know what possible recourse I have in resolving this issue. Thank You!! Bruce Beeman 122 Ridgewood Acres Thomaston Connecticut 06787 (860) 283-8916
My mechanic found excessive premature rusting to my truck's under carriage/frame. He suggested that I contact Toyota to see what could be done about this condition. Having never received a notice of recall I searched for recall information and called Toyota's "Brand Engage3ment Advocate". I found out that the recall for the frame expired 6 months ago. This is intolerable since the truck I own now was a replacement for a truck that had premature rusting of the frame. I thought surely that Toyota would have addressed this issue in my 2010 Tacoma and I was unaware that it would be a problem. Toyota Brand Engagement Center filed a case number for me (not really helpful to me) which is 221017000168.
On 14 Nov 2020, I called coggins Toyota, in jacksonville, Florida in regards to a recall on leaf springs for my 2010 Tacoma. Per the recall remedy on their website, "Toyota will replace the leaf springs with newly designed ones." The supervisor at coggins (jenny, I believe) told me the remedy would only be implemented if the defect can be physically identified via inspection, regardless of what it says on their recall web site. She refused to implement the remedy in spite of the risk factors, which include possible fire involving the fuel tank. Toyota should be required to mitigate the hazard, not wait for it to present itself and cause harm or death. Per the Toyota recall website: VIN: [xxx] year: 2010 make: Toyota model: Tacoma recall date: September 29, 2014 manufacturer recall number: E02 description; the subject vehicles' rear suspension system contains leaf springs that are constructed of either three or four leaves. There is a possibility that a leaf could fracture due to stress and corrosion. If this occurs and the vehicle continues to be operated, the broken leaf could move out of position and contact surrounding components, including the fuel tank. Safety risk: If the broken leaf contacts the fuel tank repeatedly, it could puncture the tank and cause a fuel leak. In the presence of an ignition source, this could result in a fire. Remedy: Toyota will replace the leaf springs with newly designed ones. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
Broken rear spring leaf. Same issue as NHTSA recall id 14V604000 dated 29 Jan 2016. Recall issued for Tacoma pre-runner and 4X4. My vehicle is a 2010 Tacoma base model. Last couple of days the vehicle sounded different after going over a pothole. Took the vehicle to my mechanic and he reported a broken spring leaf
The contact owns a 2010 Toyota Tacoma. While driving at high speeds, the vehicle vibrated after the frame had been repaired. There were no warning indicators illuminated. The contact called aubrey alexander Toyota (1324 N susquehanna trail, selinsgrove, pa 17870, (570) 743-1171) and informed them of the failure. The vehicle was not diagnosed or repaired. The manufacturer was contacted and did not assist. The failure mileage was approximately 160,000.
The contact owns a 2010 Toyota Tacoma. The contact received a recall notification for NHTSA campaign number: 14V604000 (suspension) and stated that the manufacturer exceeded a reasonable amount of time to repair the vehicle. Beaman automotive group (1525 broadway, nashville, tn 27203), confirmed that parts were not available to perform the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Recall for rear leaf spring - NHTSA recall 14V-604. "rear suspension system contains leaf springs that are constructed of either three or four leaves. There is a possibility that a leaf could fracture due to stress and corrosion. If this occurs and the vehicle continues to be operated, the broken leaf could move out of position and contact surrounding components, including the fuel tank. If the broken leaf contacts the fuel tank repeatedly, it could puncture the tank and cause a fuel leak. In the presence of an ignition source, this could result in a fire." We have been trying to get this resolved on our vehicle for the past 4 years. Toyota has been contacted by us numerous times and they continue to say they will contact the Toyota headquarters to get this resolved. Our vehicle was shipped to gambia, West africa in 2014, before receiving this recall, for our personal use there. The Toyota dealership in the gambia, cfao, told us that if Toyota would ship the part to them, they would install it in our vehicle. Toyota has been notified several times over the past 4 years and they continue to say they will forward the request to their headquarters (in Japan?), but we have never received any response to these requests and, therefore, the status of our vehicle is still recall incomplete. According to the recall letters received, it says that any authorized Toyota dealer will inspect, and if necessary, replace the leaf springs at no charge to us. We want this part to be shipped to the Toyota dealer in the gambia, West africa: Cfao Toyota, mamadi maniyang hwy, kanifing, gambia. Their phone number is: 220-439-6906 and fax number is: 220-439-6687.
The contact owns a 2010 Toyota Tacoma. The contact received notification of NHTSA campaign number: 14V604000 (suspension); however, the part to remedy the vehicle was not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Nalley Toyota stonecrest (7969 mall pkwy, lithonia, ga 30038, (678) 710-8386) was contacted and confirmed that the part was not available. The manufacturer was notified and provided case number: 1803221935. The contact had not experienced a failure. Parts distribution disconnect.
Took truck to Toyota dealership requesting rear leaf spring on passenger side to be replaced after I realized it squeaks all the time and received recall notice about spring. Was told by Toyota dealership that they couldn't do the repairs B/C it has a lift kit on the truck and in order for them to preform the job they would have to take my lift kit off at my expense. Leaf spring is still squeaking. I even asked if Toyota would pay for the leaf spring and let me have someone else install and was told no. Now I have a squeaky leaf spring that could fail at any time and it's my responsibility to pay to get it fixed even though there has been a recall on the product.
The contact owns a 2010 Toyota Tacoma. The contact received notification of NHTSA campaign number: 14V604000 (suspension); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The vehicle was taken to reliable Toyota (3521 E sunshine St, springfield, mo 65809, (417) 459-4400) on June 6, 2016. The dealer stated that the parts were not available for the recall remedy. Manufacturer was notified of the issue and provided case number: 1703143139. The contact stated that he heard a squeaky noise coming from the leaf springs under the vehicle and was concerned. The failure mileage was unknown. Parts distribution disconnect.
The contact owns a 2010 Toyota Tacoma. The contact received a recall notification for NHTSA campaign number: 14V604000 (suspension) and stated that the part needed was unavailable to perform the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2010 Toyota Tacoma. The contact received notification of NHTSA campaign numbers: 13V337000 (seat belts) and 14V604000 (suspension). The part for the repairs was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The manufacturer was made aware of the issue. The contact was informed that the parts were on a national back order. The contact had not experienced a failure. Parts distribution disconnect. Updated 05/30/17 updated 7/12/2017
In September 2016 I was informed of safety recall and put on wait list. Called riverside Toyota rome ga March 2017 and was told still waiting on parts with 250 people on wait list in front of me. Not Toyota fault but fault of outsourced parts
After receiving notice of rear leaf spring defect, I contacted Toyota dealership in brookhaven, ms in June of 2016. Manager said springs were on backorder and they would notify me when they could repair! since I have received 3 or 4 NHTSA recall 14V-604 notices, I would think the springs would be available after 10 months of waiting! what am I to do if a spring beaks"??" I have not heard a word from this dealership!!!!!
The contact owns a 2010 Toyota Tacoma. The contact received notification of NHTSA campaign number: 14V604000 (suspension); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2010 Toyota Tacoma. The contact received notification of NHTSA campaign number: 14V604000 (suspension). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2010 Toyota Tacoma. The contact received notification of NHTSA campaign number: 14V604000 (suspension); however, the dealer refused to do the repair due to the vehicle having a lift kit. The manufacturer was made aware of the issue. The manufacturer also informed the contact that the lift kit would need to be removed prior to the recall being remedied. The contact refused because he would be charged for the lift kit to be re-inistalled, even after the manufacturer was notified that the vehicle was purchased new with the lift kit. The contact had not experienced a failure. Parts distribution disconnect.
I was notified of a recall on my Tacoma leaf springs about a year ago. Then 3 months later or so I was notified that "the fix" was ready and that I should call my dealer to set up an appointment. I did so in about April of 2016. I have heard nothing since, even though I've contacted them asking when this repair could be done. They "had no information."
A D V E R T I S E M E N T S
- Thomaston, CT, USA