This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
There is frame rot on the vehicle weakening the frame and suspension components. The worst area of rot is on the drivers side of the vehicle where the rear leaf spring attaches to the frame. This area also has the gas tank and fuel lines and rear braking lines. I was never notified of a recall. Upon discovery of this hazard I notified the dealer and was told my vehicles recall had ended. I also notified Toyota corporate and was told there is nothing they can do. Toyota Tacoma have had frame rot issues with recalls that have affected the rear brakes fuel lines and tank. I feel it is unfair of Toyota to admit an ongoing problem and replace frames on trucks with this issue, yet deny me because I was not made aware of it. Having a window of time on a recall that is a huge issue is not fair. Now I have an unsafe vehicle, that I am afraid to put my children in, and no where to turn.
The owner found a recall on 2004 Toyota Tacoma on the internet. This recall specified that there was a manufacturing defect in the formulation of the undercoating. This manufacturing defect resulted in the rusting of the suspension, and tire plate. Upon inspection of the vehicle by a Toyota dealer, it was found that the A-frame is rusted through, the leaf springs are failing and are bowed in the opposite direction, gas tank mounts are rusted and the under body of the gas tank housing is rusting through. Toyota deemed the vehicle unsafe but refused to do anything because the recall had expired. The owner never received a notice by mail during the recall period. If the owner would have received the recall notice he would have brought the vehicle in for inspection and repair. This vehicle has low mileage and if it were not for these manufacturing defects, could be driven for another 10 years. Contact with any common road hazard such as a bump or pot hole could cause the bow springs to fail, and there is a possibility of gas tank rupture, explosion and death.
Going 35 miles an hour the vehicle will start to pull to the side and the ball joint will come out also the ABS sensor cable will brake and you will have to replace it a $2500 dollar spence for a Toyota malfunction in the suspension I have a friend in California that has one a year early model than mine a 2003 Toyota Tacoma and he told me about this problem had happen to him in the freeway about 60 mph to him a had to learn the hard way if you have a Toyota Tacoma please I am warning you to have the ball joint replace before its to late the new ball joints are warranty for life but I will check in to that if I still have the pick up in four years
The contact owns a 2004 Toyota Tacoma. The contact stated that the rear and front passenger spring chassis were corroded. The vehicle was taken to the dealer where it was diagnosed that the spring chassis needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 99,370.
I was at the local tire shop getting two tires installed and I noticed that the right rear of my vehicle was not level with the left. I asked that they do an alignment to even the vehicle out and they notified me that the frame was severly rusted. I was told that there was a campain recall on thi same issue and my VIN was in range. When I went to the dealership they notified me that there was another part of this recall, that they did not do, so my frame was not covered. I never received any notice of either recall. I sent a email to Toyota and they called back with the same responce "you never did the ani-corrosion part of the recall so you do not qualify". I have heard of countless persons in my area that have just purchased the same age vehicle and had frame rust that got there vehicles repaired. If there is an issue with or without this corrosion spray why are only certain vehicles covered. This spray does not work and this seems like a way to get around repairing vehicles. Not to mention I never received any recall notices and they have no record of what adress the recall was even sent to.
- Gloucester, MA, USA
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A tech was performing an oil change and discovered that the frame on my truck has rusted through at the point that the rear leaf spring attaches on the drives side. I am being told the vehicle is unsafe to drive. I contacted Toyota and they tell me that they will not provide a resolution to the problem.
My 2004 Tacoma has ~127,500 miles and has been subject to frame corrosion and spare tire retainer corrosion recalls. My dealer recently advised that the left rear leaf spring is broken which is resulting in an unpredictable response when driving, especially in 4WD in snowy weather. This lack of steering control is a safety issue. I believe this fracture is directly linked to the corrosion issues in the Tacoma frame and suspension design on the Tacoma. Toyota usa has reviewed the case and is unwilling to cover the cost of the leaf spring repairs. This is despite an extensive recall on 2005+up Tacoma's for distressed leaf springs.
Frame slightly bent in accident. When body shop went to pull frame to straighten out they would not do it because how badly rusted the frame was. Truck had 88,000 miles on it. Toyota will do nothing. This is my second Tacoma this has happened too. They recalled my 97 Tacoma because of the same issue, at least they treated me fairly on that. I was assured when I bought the second truck rust problem was fixed.
Purchased this vehicle in June of 2014. The carfax report only listed a recent recall dealing with the spare tire hanger. The carfax report did not show any other recalls, including the frame treatment, the frame replacement or the truck buy back offered by Toyota. We completely unaware of the recalls. Two weeks ago, the rear right shock rotted/completely broke away from the severely rusted frame. Toyota says they will do nothing because "we" didn't have it treated. However, we had no knowledge of the recall and had no way of knowing that there was a frame problem because the dealer indicated no issues, the carfax report showed nothing and we have only owned the truck for 6 months. We don't know what to do. Are we stuck with this or can we hold someone accountable for help?
Upon a normal service incident I was informed that the frame on the driver side shows a corrosion problem that has eaten half way thru the frame making the truck unsafe due to the corrosion problem after many attempts to contact Toyota their response was sorry nothing we can do for you.they also told me that a recall was issued and expired in 2010 which I was not informed about.it is a response that does not satisfy me or maybe other owners of this type of vehicle and it was there product that they produced and now do not want to be held responsible for. Est repair cost to correct the problem = $14000 not acceptable.
The frame is rusted through.I called Toyota they said they sent a recall.I told them I didn't receive one.they said it was not there fault.it was the post office fault.I can't have any work done on the truck because of the rust.I don't have a lot of money I expected this truck to last a while.they knew they were making substandard frames.by just looking at my frame.
I purchase my Toyota Tacoma used in Jan. 2013. I noticed last month that the frame was getting holes in it. The information I looked up said that Toyota did a recall on this particular truck. I was told by Toyota that it is now too late to get it taken care of. I was not aware of the recall or an arbitrary ending date. Can you help me get Toyota to take care of this problem. The truck is now worth nothing with the frame as it is. [xxx]. thank you for your assistance in this matter. This is the case # that Toyota has assigned to my situation: #[xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
I got a letter from Toyota motors stating that certain model years of Tacoma had rust damage to the frame and I was informed to bring it to the dealership where they would perform a rust test on it. Mine is a 2004. They said the rest wasn't bad enough to replace the truck, of course and kept it to spray on a rust preventative on the frame. Within one year the coating they applied began to fall off peel off and obviously didn't work like planned. My sister had a 98 Tacoma with the same issue and you could put your finger through the frame. They bought her truck back at the corporate office at 150% of bluebook value. That's what should happen now also. I've paid 20K$ for the vehicle brand new and a major reason was everyone likes the Tacoma and its fairly easy or lets say was easy to resale before all the problems they are having. Now I've gotten another letter saying there is more than one recall and now have problems with the spare tire holder plate possibly rusting and falling off. Its pretty obvious to me and all the customers who have had the problems, that Toyota must be forced into actually replacing the vehicle or pay the 150% book value without argument. Is anyone going to make this right? I have had 2 mechanics tell me the truck is unsafe and not road worthy. Luckily I have a company vehicle otherwise I would be very challenged. The bumper all the way to the front is totally rusted out and I don't wanna hear lip service saying its due to salt or something I just want a billion dollar company to be responsible for their product. I haven't driven the truck but 10 times since getting the coating applied and the sad thing is I love the truck and cant drive it. Please help us.
Frame is perforated due to rust just in front of rear axle on both sides of vehicle. About a 1.5" X 6" hole on driver's side with a fracture of about 12" going toward rear axle. Passenger side has a fracture about 18" long in same area. Rear suspension mounts and springs are compromised. Toyota had a program to deal with issue but deadline had passed by the time I purchased vehicle. Dealer told me Toyota had checked out frame issue and it passed. According to Toyota I was misinformed. Toyota will not fix what is obviously a manufacturing defect that I never had the opportunity to deal with properly. Body and bed are rust free and in excellent condition. I paid 11,700 for the truck with 88,000 mi., have owned it for one year and put approx. 9,000 miles on it. It is unsafe to drive and for all intents and purposes totaled.
I was driving at around 15-20 mph when the lower ball joint on my 2004 Tacoma snapped, causing the upper ball joint to snap, pulling out the axle, and causing some other damage. Toyota refuses to accept the claim, denying that my truck was affected by the recall (Toyota recall 50J). I never received any notice from them, and the truck was in several Toyota dealerships over the years. This could have killed me, and Toyota is dismissive of everything. Despite the evidence, they continue to deny that anything is wrong and refuse to pay for the parts and labor to fix their defect.
I have a 2004 Toyota Tacoma pickup truck. This has had a very bad for a year. The other day the mount for the right rear broke and the front end of the rear spring was rusted away from the frame. This is the same problem my 1996 Toyota pickup had. That one the bought back and I now have this one. The rest of the truck is pretty good. The rack and pinion steering also rusted away and started to leak fluid. This leak was under the right mount of the rack. This was also fixed by me. This is my work truck and personal way of getting around. These are both very serious safety problems !!! I contacted the CEO of Toyota, Toyota sales in califorina and girard Toyota. They said I slipped through the cracks and I did not get any notices !!! they are putting tons of frames on for other peoples but I have been singled out some how and I cannot get one. This problem has been going on for 20 years !!! this with out question should be a recall and all items concerned should be replaced free of charge. Please help with this serious problem. Thank you.
The contact owns a 2004 Toyota Tacoma. The contact stated that the vehicle was taken to an independent mechanic for inspection when they detected that the entire frame was severely corroded. The manufacturer was notified of the defect and the contact was informed that the vehicle was included in a manufacturer's recall however, the recall had expired. The vehicle was not repaired. The approximate failure and current mileage was 118,223.
I brought my 2004 Toyota Tacoma in to Toyota of nashua New Hampshire for concerns about my frame. They told me the frame is so badly rotted it is not safe to drive. They told me they could not do anything under warranty due to the fact that I did not have the frame undercoated by Toyota. The frame undercoating recall ended 10/11. I was not aware of this recall. I have contacted Toyota corporate in torrance California. I was told they could not help me and any further escalation of the matter would need to be "outside" of Toyota. The truck is nine years old with 75K miles on it with a value of about 8,000 with a good frame. It is worthless in the current condition and cannot be driven. Thank you [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
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- Wallingford , CT, USA