This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2003 Toyota Tacoma. While the vehicle was undergoing routine maintenance, it was discovered that the sub frame experienced extreme rusting. The cause of the failure was not determined. The manufacturer was notified, but no assistance was offered. The local dealer was not notified. The vehicle was not repaired. The failure mileage was 155,000.
The contact owns a 2003 Toyota Tacoma. The contact stated that he inspected underneath the vehicle and noticed that the frame was completely rusted. The contact called the darcars located at 15625 frederick rd, rockville, md 20855 where it was informed that there was no recall for the frame. The manufacturer was made aware of the failure and stated that an unknown recall for frame corrosion expired, and referred the contact to the NHTSA to file a complaint. The vehicle was not repaired. The failure mileage was approximately 115,000.
The contact owns a 2003 Toyota Tacoma. The contact stated that the ignition switch failed. The vehicle was towed to middletown Toyota located at 634 newfield St, middletown, ct 06457 (860) 347-7294. The diagnostic testing stated that the rear frame was cracked. The ignition switch was repaired however the frame had not been repaired. The manufacturer was made aware of the failure. The failure mileage was 250,000. In March 2019 ignition failed towed it home. When tow truck picked it up we saw broken frame. Westbrook Toyota repaired spare tire carrier recall (2016).
- Madison, CT, USA
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Frame rusted resulting in structure failure (auto basically broke in half), call Toyota headquarters and they provided no assistance. Said the truck should have been sprayed. Bought the truck from a dealership and feel as though the dealership should have provided inspection and spray if necessary prior to selling auto.
The contact owns a 2003 Toyota Tacoma. The contact stated that the rear frame was rusted and the passenger side wheel bearing detached. The hub for the wheel bearing was loose and deteriorated. The contact stated that the vehicle continued to rust and was taken to an independent mechanic who refused to service the vehicle because they did not have the correct certified parts. The vehicle was not diagnosed or repaired. The manufacturer was contacted and did not assist. The failure mileage was 107,000.
The contact owns a 2003 Toyota Tacoma. While driving various speeds, a popping noise was present from the rear of the vehicle. The vehicle was taken to an independent mechanic who discovered that the rear driver's side spring hanger was rusted and detached from the vehicle. The cause of the failure was not determined. The manufacturer was notified of the failure. The local dealer was not contacted. The failure mileage was 146,000.. consumer stated while searching that Toyota was aware that the frame was susceptable to corrision and there was a recall/ reeplacement program but has expired.
The rear brake lines that connect over the rear axle rusted into and caused the brake fluid to leak from the braking system. When the truck was taken into a local service center for repair to the brakes the service center representative informed me that they could not repair the brake lines because the frame was rusted so severely that if put on a lift the frame would fall apart and the truck would break in half. The service center determined also the truck was not safe to drive. Service records at the dealership are on file where the truck was taken to the dealership for inspection of the frame and reported the truck did not have a rust issue as described in the letters I received and heeded the warning to have the truck inspected.
The contact owns a 2003 Toyota Tacoma. The contact stated that the vehicle was recently serviced by a mechanic who indicated that the vehicle would not pass inspection due to extensive rust and corrosion of the frame. The vehicle was not included in any recalls for the frame. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was not available. Consumer contacted the dealer on 12/17/18 representative stated notifcation was mailed w/O a response. Consumer stated no notification was sent, representative stated she would get back to the consumer on 12/18/18 but never did.
We bought a 2003 Toyota Tacoma in a private sale. Upon inspection the following day we realized there was a large amount of rust and actual holes in the frame. My fianc and I reached out to the previous owner who refused to speak with us. I contacted a local Toyota dealer to see if I could obtain service records and I was able to obtain the record where the images of the frame was sent to headquarters for the frame replacement. I called Toyota customer service and told them what he happened, they confirmed a frame replacement was approved but the previous owner had issues with the title and it pushed it outside of the warranty extension by the time it was fixed. Toyota refuses to honor it, the representative actually said 'you shouldn't have bought a vehicle that was so old'. I was appalled. They offered no aid, no discount. All she said was that we shouldn't drive the vehicle in it's condition. My fianc has no choice and was driving the vehicle on the highway with his nephew when he lost the breaks (due to the rusted dust shield slicing the brake line) and had to swerve off the road to avoid an accident at 65 miles per hour. Now he is missing work because we only have one vehicle. I am completely baffled by Toyota and their customer service department. We spend all of our savings on this vehicle and they basically told us too bad.
We bought this truck in 2015 and was never informed of any recalls.we found out about the frame recall when it broke.it also has 5 other recalls which we were never informed on those either so when I called Toyota they said the frame recall and the frame warranty had both expired because the previous owner didn't make good on the recall letter he received but maybe he never received one because I know we never did on any of the 6 recalls and we still haven't even after calling them.we are still paying almost $400 a month and still have 13 payments left and we cant even drive it.I would say if Toyota never sent out the letters then that's not our fault and they should make good on the recalls and fix them including the frame replacement which is their fault due to a maufactuiring mess up.
We bought a 2003 Toyota Tacoma in 2015 and it apparently had a recall for the frame in 2014 but the previous owner did not get it fixed so we are now stuck with a truck we can't drive and we still owe 14 payments on it.I called Toyota and apparently the warranty just expired in April and we've never got a letter about any recalls or warrantys so were stuck with a piece of junk we can't drive.something needs to be done because we can't afford to have it fixed out of pocket.
This vehicle has serious rust in the frame, the structural composition of the frame is so bad that the vehicle is no longer safe to drive. In the photo that I attached you can see that the rear left leaf spring has protruded into the frame. I do not believe there is current recall program to replace the frame and I believe this is common issue that needs to be addressed. A 15 year old vehicle should not have structural issues under normal driving conditions and I believe I should be compensated.
The frame on my Tacoma has rotted beyond repair, over 6" gaping holes in the main frame near the suspension mounts. The rear leaf springs are bowed over as well! I was never notified of any recalls by Toyota. I contacted Toyota to have it looked at. They refused at 1st then aqccepted it at the whitby Toyota dealer. The results were that Toyota was willing to install an upgraded spare tire carrier & nothing more!
The frame is totally rusted out, and the vehicle is unsafe to drive. I knew it had some rust issues before I purchased the truck, but I contacted Toyota corporate to see if this VIN was part of the recall in which Toyota replaces the frame or buys back the truck. The rep I spoke to said that it was indeed in the recall and that, after I purchase I should take to local Toyota dealership and if the frame has perforation then they would replace the frame. So in good faith I flew to NJ, bought the truck, which only had 60K miles on it at the time, and drove it back to nc and immediately took to our local Toyota dealership. They said the frame indeed had perforation and was eligible for frame replacement. I left the truck there, but they called me the next day and said they were sorry but upon further investigation, they had discovered that the 2003 Tacoma was a "northern truck" and had not been properly "undercoated" and was therefore exempt from the recall that would fix the frame. I called Toyota corporate and upon further checking, they said that if the 2003 Tacoma had been undercoated by the original owner (at no cost to owner--a service Toyota provided for free once they discovered that they had used bad steel for the frames of these trucks) then it would be covered in recall. I explained that I would not have bought the truck is their rep hadn't told me that the frame would replaced. They said the rep had not looked far enough into the matter and had told me wrong and that I was basically stuck with a truck I could not drive. I paid $6500 for this truck and I cannot put $12,000 into it to fix the frame. And I should not have to! Toyota needs to be held responsible for using bad steel for these trucks. So do I keep driving it until the frame breaks and injures my, my family, or other drivers? then I will sue Toyota! please help me get this resolved!
I purchased a 2003 Tacoma in April of 2016 from matthews motor company of covington, pa. Fast forward to 12/2017 and the frame now has a couple holes in it near the rear drivers side wheel where the gas tank attaches to the frame. There is a known issue with these trucks for the frames. Contacted Toyota to have it addressed only to be told the campaign expired. The truck was inspected in 2011 (before I owned it) under campaign "zth" and no rust perforation was found, and as far as I am aware, an undercoating was applied at this time. I am told however that because the truck was not undercoated / didn't have a corrosion prevention treatment applied under campaign "90D" that it no longer qualifies for coverage under campaign "zth." How can the truck not qualify for the campaign now when it did in 2011? moreover, I have never received any letters about this issue since purchasing the truck, despite the obvious safety issue presented by a potentially faulty frame. I would have to insist that Toyota inspect my frame, acknowledge it is perforated from rust from the inside out and follow through with campaign zth, not only for my vehicle but for those in similar circumstance.
I called the Toyota customer experience hotline to inquire if my truck qualified for a frame rust protection coating or replacement under their 15 year extended warranty that was offered for 2001-2004 Tacoma. I was told that my truck was "potentially eligible for frame repair" valid under the warranty until the end of 2017 and a case was opened. I was told I needed to take the truck into an authorized dealership for a frame inspection, and then regional office would make the decision to cover it. I was also informed of a recall on the spare tire carrier that was prone to rust and potential failure. I brought my truck in to the Toyota of portland to replace the spare tire carrier and inspect the frame. When I picked up my truck they said it failed the frame inspection due to excessive corrosion and that they never replaced the spare tire carrier because they were worried once they removed the spare tire carrier to replace it would further compromise the integrity of the surrounding area of the rusted frame. Finally the dealership told me that the regional office denied my frame replacement based on the photos they received. Supposedly the regional office said that the rust is only bad on the cross section and that is a removable section of the frame that can be replaced so the frame itself is not did not fail. My complaint is that I have authorized Toyota service center paperwork saying my vehicle failed the frame inspection, and based solely on photos, and with one month left of my warranty, the regional office decided to override the diagnosis and denied my warranty claim. The recalled spare tire carrier has still not been replaced, and im worried that once it is it will uncover more corrosion, but by that time my warranty for frame replacement will have expired. I want Toyota to honor my warranty and replace the frame on my truck like they are obligated to do.
A D V E R T I S E M E N T S
- Baltimore, MD, USA