This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Takata recall. The contact owns a 2012 Sienna. The contact stated that the recall notice for NHTSA campaign number: 17V006000 (air bags) was received in January of 2017. The recall notification indicated that the parts were not yet available and no estimated time for receiving the parts could be provided. The local dealer and manufacturer were not contacted. The contact had not experienced a failure. VIN tool confirms parts not available.
Takata recall. The contact owns a 2012 Toyota Sienna. The contact received notification of NHTSA campaign numbers: 17V006000 (air bags) and 16V858000 (structure); however, the parts to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2012 Toyota Sienna. While the vehicle was parked, the driver side middle sliding door independently opened without warning. The vehicle was not diagnosed or repaired. The contact received notification of NHTSA campaign numbers: 17V006000 (air bags) and 16V858000 (structure); however, the parts needed for the repair were not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and informed the contact that he needed to wait for the second notice for when the part became available. The approximate failure mileage was 48,000. VIN tool confirms parts not available.
2012 Toyota Sienna. Consumer writes in regards to defects with airbag deflator and automatic side doors. The consumer stated a reasonable amount of time has been exceeded for the recall to be performed.
Takata recall to whom it may concern, my Toyota Sienna has been under recall for the takata airbag issue since January. My family is impacted as we are not able to use our vehicle as we need with the addition of a third child. My interactions with Toyota since January have been very displeasing including them telling my wife to "go ahead and use the front passenger seat" since the research and data show the propellant will not degrade until next summer. This was blatant disregard for the health and safety of my family since we had a recall notice that told us not to use the front passenger seat. The "projected" fix for this problem is September 2017. In my opinion, Toyota has not corrected this issue in a timely fashion.
- Baldwinsville, NY, USA
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Takata recall. The contact owns a 2012 Toyota Sienna. The contact received notification of NHTSA campaign numbers: 17V006000 (air bags) and 16V858000 (structure); however, the parts to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and gave the contact case number: 1702280759. The contact was informed by the representative that parts would be available in approximately 3 to 5 months. The contact had not experienced a failure VIN tool confirms parts not available. Updated 07/25/17
Takata recall. Our minivan is recalled. Bold letters indicate we "do not operate the vehicle with an occupant in the front passenger seat". Toyota has no known remedy date. We need a minivan to accommodate our large family and car seats. Toyota will only offer us a Toyota corolla while we wait indefinitely for our airbag to be fixed. This is unacceptable. I have spent hours talking with Toyota. We purchased a minivan because we need a minivan. Now because of the takata recall, they refuse to put us in a minivan rental. How can this possibly be allowed? our minivan is basically useless to us for a period that could be years! I don't know where else to turn for guidance, as our concerns fall on deaf ears at Toyota. Very frustrating!
Takata recall. The contact owns a 2012 Toyota Sienna. The contact received notification of NHTSA campaign numbers: 17V006000 (air bags) and 16V858000 (structure). The part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Takata recall-Toyota still does not have the parts to replace the airbag on my van. I found out about the recall in February. I didn't receive a recall notice until the end of Feb. The recall notice is dated Jan 9
Takata recall. The contact owns a 2012 Toyota Sienna. The contact received notification of NHTSA campaign number: 17V006000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Takata recall 'received notice for NHTSA campaigns: 17V006 (air bags) & 16V858 (structure) for our family vehicle. We have 4 small kids that require car seats so it is not feasible for the front passenger seat to not be used. Per notice, I called Toyota and visited a local dealership in February 2017 to discuss the issue and request a rental or discount on a replacement vehicle. Was informed rentals were limited to $35/day which would only provide a mid-size car (would not fit my family) and no replacement vehicle option was available. Then in March 2017, the sliding door opened while driving. Thankfully we had just left the house and no one was injured, but we are fearful for our lives and the safety of our children as we do not know when this may happen again. With the amount of time the airbag recall has existed and being told by the dealership not to expect a fix until 2018 at the earliest, the manufacturer has exceeded a reasonable amount of time for the recall repairs and is unwilling to provide any form of alternate transportation that will provide for the safety of my family.
Takata recall. Two "interim" notices received already for my 2012 Toyota Sienna since 2016-17 and the airbag have been discovered to be defected long before that, and yet still no remedy. It is unacceptable that their current solution for me and my family is to not operate the car with a front passenger. This is absolutely absurd. This car is my family's main car, someone always have to be in the front seat when we drive the whole fandom mily. And we are scared to death that one or more of us will be seriously injured or killed when our family is in the car. The remedy should have been available already since the defected airbag have been discovered since April 2013.
Takata recall. The contact owns a 2012 Toyota Sienna. The contact received notification of NHTSA campaign numbers: 17V006000 (air bags) and 16V858000 (structure); however, the parts for the recall repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The contact had not experienced a failure. The manufacturer was made aware of the issue. VIN tool confirms parts not available.
Takata recall. The contact owns a 2012 Toyota Sienna. The contact received notification of NHTSA campaign numbers: 16V858000 (structure) and 17V006000 (air bags); however, the parts to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Takata recall - I tried taking my van into Toyota today but was informed the fix for this recall isn't available yet. I looked online and it says it will be ready around September 2017. However, the recall specifically states that I should not let anyone ride in the passenger seat until it is fixed. Please explain how I am not supposed to utilize my passenger seat for six months"?" this is ridiculous and a safety hazard to the occupants of my vehicle and it should be fixed in a much more timely manner.
The contact owns a 2012 Toyota Sienna. The contact received a recall notification for NHTSA campaign number: 17V006000 (air bags) and stated that the part needed was unavailable to perform the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Takata recall: No remedy after 2 months notice. Toyota solution is to not sit in front passenger seat until solution is found. No timeline. Not acceptable. Please encourage Toyota to find solution or replace with a comparable vehicle.
The contact owns a 2012 Toyota Sienna. The contact received notification of NHTSA campaign number: 17V006000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Takata recall. The contact owns a 2012 Toyota Sienna. The contact received notification of NHTSA campaign numbers: 17V006000 (air bags) and 16V858000 (structure); however the parts for the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The contact had not experienced a failure. The manufacturer was made aware of the issue. VIN tool confirms parts not available updated 05/19/17
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- Cedar Crest, NM, USA