This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Sliding door cable snapped unexpectedly causing door to become inopperable. It is now jammed shut and will not open from inside or outside, causing a potential safety issue. This is second door where the cable has snapped and inoperability of door could become a safety issue if passengers need to exit. Toyota will not stand behind the door and asks upwards of $2K to repair.
Both back sliding door cables snapped. Have been advised the motors siezed causing the cables to snap. Neither door works. Driver's side door can only open 6 inches. This is a safety hazard in event of emergency. My children can not get out of the car and can not operate the one door able to manually open. Fix has been estimated at $1900 per door. Toyota knows this is an issue. They issued a customer warrantee enhancement for it but it has expired. They refuse to reopen it. There has been a recall for this on the 2004-2009 model year and currently a recall for this for 2011-2018 models but not the 2010. There are hundreds of Toyota Sienna's on the road with this issue and it is completely unsafe and totally unacceptable that Toyota refuses to take responsibility for the 2010's and cover the costs to fix the problem.
Years ago, responding to a recall about spare tire assembly, the dealership said I was "fine." On 6 /23/2019, while driving at highway speed, North toward lake george, NY, just South of exit 18, there was a loud thump under the vehicle, and as I was sitting in the passenger seat, saw the tire fly out and slide onto the grassy median of the highway. Driver also saw it in the rear view mirror. We were unable to stop or retrieve the tire. When we returned from trip, I called dealer service rep. And asked: Wasn't this defective spare tire assembly part of an old safety recall? service rep. Said they would fix spare tire assembly. I demanded they also include the spare tire. After calling Toyota, they agreed. Vehicle is being worked on.
Automatic doors continuing to malfunction. I made a complaint to dealer almost immediatley after purchase and problem persists...I have had my doors repaired several times and I now have 2 non functioning doors! it has also been reported to my car dealer that the rear passenger door has opened while I was driving on the thruway with my children.. I have also called to report the issue and to put in a complaint to Toyota and still have the issue.
- Williamsville, NY, USA
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I am an active duty service member trying to pcs from germany to the United States. I never received notification of the recall. Now there will be a significant delay in shipping our vehicle and out of pocket expenses in the form of car rentals that could have been avoided if I would have been notified of this recall.
Power sliding doors jammed in the closed (or partially open position) as the door cable got hung up in the sliding mechanism. Both doors of our vehicle are now affected. Driver side sliding door failed to open fully in Jan 2017 - it opened about 4 inches and would stop. Passenger side sliding door failed to open at all in May 2017, it would move a fraction of an inch when trying to open and then get jammed. The van has seen moderate use, and the doors were opened with the automatic mechanism (used the button) over 99% of the time. The wear on the door opening mechanism was not caused by inappropriate manual opening. After the problem, in both cases the only way to be able to open the doors was to physically break the guide cables - which was done from outside of the vehicle. It is unlikely to be done from inside the vehicle due to how the person would need to stand and the strength they could generate, especially during an emergency event. Fix for the problem is over $1000 for each door. Remedy for me is that I cut the broken cables and we open the doors manually now. I believe there is a recall that covers this problem for 2004-2007 Siennas, but has not been extended to cover the same model for years 2008-2010. Snippet of this is: Certain 2004 to 2007 model year Sienna vehicles extension of warranty coverage for power sliding door cable assembly this concerns the cable assembly, not the latch assembly.
The latch on the back door melts when the weather is hot, leaving a black, tarry mess in my hands. Now that the weather is cold, the latch on the back door is frozen solid, making it extremely difficult to open the back door at all. This could be dangerous if I need to open it quickly. The van is, of course stationary when I try to open the door. The dashboard also melts in the heat.
Cables for both automatic sliding doors snapped. The doors are both completely unusable, as they will not open at all. As my 8 year old was trying to get out of the vehicle, the door stopped working and would no longer work. The drivers' side door cable snapped last week, and the right one, today.
Both power doors broke the same way. The cable frayed and was pulled into the door by the motor. The doors would not open at all until serviced, which caused a safety concern! the fix was estimated at $1,500 per door.
My wife and daughter were traveling on our 2010 Sienna on 07/11/2015 (sat) and the gears seized up when they were turning into a busy 4-lane road. In spite of complete loss of transmission, due to the sheer momentum of the vehicle, my wife was able to direct the vehicle to the right side of the road. When she called me, I arrived to see my daughter crying and standing on the side while my wife was trying to push the van further right with the help of an old couple who were extremely helpful. Luckily, my wife and daughter escaped with no injuries (except for a stiff neck and bad headache for a couple of days for my wife) but left with a life-long memories of this painful experience. After towing the vehicle to stevens creek Toyota, I was told that that the transmission system had completely failed (metallic parts chipped and ground as per technician) and had to be replaced with an whooping bill of $6K. Considering that both of us are our working parents, we had to painfully swallow the cost of repair and move on with our lives until now when I had time during the end of year when I wanted Toyota and all Sienna owners to know about our ordeal and be cautioned about their vehicles. My biggest complaints: * we trust our family members lives in the hands of reputed vehicle manufactures such as Toyota. When their vehicles do not live up to their reputation and cause mental/physical anguish, it is definitely disheartening. * I paid nearly $48K for this fully-loaded 2010 Sienna xle limited. A complete transmission failure at 70K miles and $6K to replace the transmission is completely unacceptable and I feel ripped off! we really hope Toyota get its act together and invest in improving the quality of critical systems of their vehicles.
I have a 2010 Toyota Sienna with power doors. The cable to the driver's side rear sliding door snapped when I opened it using the interior open/ close button. I am unable to open the door manually more than 1 foot. Toyota issued a warranty policy bulletin (pol 12-02) concerning power sliding door cables for 2004 - 2007 Sienna vehicles. Under the same bulletin, they included rear sliding door latch assemblies on certain 2004 - 2010 Sienna vehicles. My vehicle is specifically listed in the VIN range for 2010, but Toyota says the cable is not covered. Toyota extended the warranty for 9 years or 120,000 miles. Seems to me there is some issue recognized by Toyota concerning the door cables and doors. I have no way of using that door as an egress point.
Received another safety recall notice for a potential excessive corrosion on spare tire. Still no remedy. As a temporary solution, Toyota will offer roadside assistance at no charge should there be any tire issues. However, no phone number/contact information is provided for roadside assistance on the notice. I called Toyota customer service and was told this was an oversight and they readily provided me with a number for a national service. I am not experiencing any problems but am curious as to the lack of transparency by not including the phone number in the notice. It has never been provided on the past interim notices that I was able to find. Also, do they ever plan on fixing or is it a calculated business decision not to fix given cost?
A D V E R T I S E M E N T S
- Jacksonville, FL, USA