This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
As I was pulling into a parking space in a commercial parking lot the van suddenly accelerated while my foot was on the brake. I hit the car parked facing me which stopped my forward motion.
While trying to park my 2010 Toyota Sienna with one foot on the brake the vehicle accelerated into a sign post and into the vacuum at the car wash. The vehicle's brakes went soft and unresponsive even with both feet on the pedal, it only stopped when it could not go any further and I was able to put the vehicle in neutral. There was damage to the driver side front quarter panel as well as property damage. I simply could not stop the vehicle.
Stopped in left turn lane and hit head on by another vehicle at about 30-35 mph. Air bags did not deploy and seat belt retractor failed resulting in severe injury to sternum and ribs
June 2007 took our Sienna to dealer for warranty repair. The passenger door was making a popping noise and would not stay open when parked facing downhill. Dealer cleaned the latch mechanism and the door worked for a month. We returned to the dealer for additional warranty repair in Sept. 2007. They again cleaned mechanism but replaced no parts. The automatic slider door ceased working shortly after this. We continued to use both slider doors in manual mode until January 2011. The passenger door failed to seal and latch in a closed position with the body of the van. We drove 70 miles to the dealer where they were able to get the door to close but informed us that the door hinge and latch mechanism needed to be replaced. We returned 7 days later to have the repairs done and we were told that the door which would open and close, but not latch, 7 days earlier would now not open at all and the automatic slider door cable would need to be cut to perform the repairs and then we would need to replace the automatic door motor as well. We were also informed that the driver's side passenger slider door would also need to have similar work and that by replacing the hinge we could possibly save the latch and auto slider motor on the drivers side. Unfortunately there was no warning that the slider door was going to fail and we were several miles from a Toyota repair shop when the latch problem occurred. We drove 70 miles with the door unsecured.
- Hayden, ID, USA
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- Charlotte, NC, USA