This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
On my 2009 Toyota Sienna XLE V6 FWD. The anti-slip indicator light improperly turns-on on dry roads at safe speeds. This causes a distraction to the driver.
Vehicle has an unknown electrical draw this draining the battery every night, making vehicle unusable even in emergency. Mechanic has confirmed draw but is unable to find short.
The rear passenger side sliding door cable and motor assembly on the Toyota Sienna failed, causing the door to become completely inoperative (cannot open nor close) and the broken cable nearly cut my wife as it broke under tension and came flying out toward her as she was trying to close the door normally. The cable and motor had been replaced in 2015. The cable and motor on the rear driver side sliding door was also replaced in 2013 and 2017. The problem was confirmed by Woburn Toyota (dealer) and reported to the manufacturer. The manufacturer has confirmed the failure and safety defect, but refuses to provide repairs. No warnings were provided, no recall was issued, and customers were not notified of internal safety bulletin POL12-02 issued by Toyota.
Usually moving between 25- 45 mph. On any road. The vsc, traction control, and check engine light come on. For no reason this happens quite often daily. I have looked inti this and numerous, numerous people experience tge same problem
To whom it may concern: Regarding customer support program (zts): Warranty enhancement for rear sliding door latch assemblies on certain 2004-2010my Sienna vehicles and power sliding door cable assembly on certain 2004-2007my Sienna vehicles. I am here to tell you that my 2009 Sienna should have been covered by this warranty extension. A few years ago our cable snapped on the driver side door. I was told by my dealer and Toyota customer service that my model year was not covered by the able assembly issue. I was quoted approximately $2K for this repair. Well, with the craziness of the pandemic, I decided to do this repair myself. I purchased the attached parts list in the scan myself. As you can see from the images: There are screws missing around the pulley system, the cable cracked the housing and proceeded to tear up the sound insulation. Thankfully the cable did not harm any other key areas of the door. This blatant disregard for the 2009 model year is extremely disappointing. I am sure there are other owners with the same issue.
- Aurora, IL, USA
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The rear passenger door recently began to open on its own randomly when driving, something may be wrong with the latch, it is not hooking/engaging to the car frame. My wife made a left turn yesterday and the passenger rear door slid open, luckily my 7 year old son was buckled in. Also, the cables to the driver side rear sliding doors popped off about a year ago, believe it was due to rust/corrosion...
Sliding side doors open on own. Button fails to engage preventing door from closing. Happened multiple times after pulling into a parking spot and putting the car in park. Both times it has been the passenger side sliding door.
I was driving my Sienna on a 2 lane town road and without warning smelled smoke. As I was pulling over cars in the oncoming lane were honking at me as they saw the fire underneath where the engine is. When I pulled over smoke entered into the car. I stepped out, heard a pop, and now the entire front of the car was full on fire. The fire department arrived on scene quickly and extinguished the fire. I filed an incident report with Toyota. I received a call from a man saying he was hired by Toyota to investigate the fire and report back to them. To date, I have received zero communication from anyone at Toyota regarding this serious matter.
In late 2016, the driver side rear sliding door powered cable/motor assembly broke. In April 2017, the passenger side rear sliding door powered cable/motor assembly broke. Toyota refuses to cover the costs of the repair. The door in 2017 broke jammed in the open position, requiring assistance to close it to get home with children in the car. Once closed, the door would not open, causing a safety concern. The vehicle was in a parking lot when this occurred.
Passenger side sliding door stopped working and the beeper is on at all times. Local dealer stated that the cost of repair would be up to $3300. Is there a more cost effective option for me?
Power sliding door cable failure that pulls the door open. Nine opened about 6 inches they stopped as if it hit something. Had to break the cable to get door open
Both sliding door cables have broken under normal use and were previously replaced by Toyota. The genuine Toyota replacement cable on the driver side has broken a second time, including damaging the motor assembly. The door does not open or close properly and temporarily trapped my daughter inside who did not know how to open the door besides using the door open buttons and handle. One daughter was standing outside the vehicle when the cable snapped and it nearly cut her neck (it came about 2 inches from her neck when it snapped out of the track). This is a known issue at Toyota where the plastic coating breaks allowing the cable to rust. Having inoperative or improperly operating doors creates a significant safety risk, including vehicle entrapment and inability to enter/egress from the non-traffic side of the roadway.
2009 Toyota Sienna, drivers side rear passenger door cable broke and initially left the door in the open position in a mall parking lot. Once closed manually to travel home, the door was left jammed in the closed position until we arrived home. I had to cut the cable assembly out to simply remove the safety hazard for my 3 young daughters. Attempted to have the door repaired at a local shop which was unable and checked with Toyota themselves. Toyota's response was that the new cable/motor assembly was upgraded and only available through Toyota for $1300(+labor), I contacted Toyota corporate who helped minimally with the bill to get it fixed. Still costs me over $1100 to get a functioning door and remove a huge safety concern on a vehicle where I paid initially for the feature.
The rubber from back door melted since I live in tropical island and there is a lot of heat. The plastic base for the antena broke, I gues the heat cracked the plastic base, and the cell charger doesn't work, though I have hardly used it. I seems like it gets out of position easily. Overall, the plastic features are giving me a hard time. I love my Sienna and it's in very good condition, but these problems don't have to do with use.
The cable in both rear sliding doors snapped in two. The doors are latched closed and will not open electronically or manually, requiring any rear passengers to enter and exit through the front passenger door and climb in to the back seats. Again, the doors are closed fast and won't open using either manual or power modes. I am unable to Transport my children due to safety concerns that if we were involved in an accident I could not remove them from the car. While there are several instances of this problem on internet chat forums, Toyota is not addressing the problem. The cost to repair one door is $1,700, making the repair total for both doors an incredible $3,400. I have contacted Toyota and there is no recall or help for the repair. This amount is nearly the market worth of the total vehicle.
Driver's side power back door cable snapped while the car was stationary in the driveway. Pressed the button to open door and heard the snap. Latch works but door won't open unless you open it manually. 76,000 mi. Toyota Sienna '09. There is csp that covers this cable for 2004-2007 models that was made in 2012. The csp needs to be updated to include the more recent model vehicles as the problem still exists. Dealerships are charging $2400 to replace it. The auto doors were the main reason I bought this vehicle. With at least another yrs on this vehicle left, I am extremely upset that this isn't covered. This is not a user error.
I have a 2009 Sienna with less than 90,000 miles on it. The sliding door cable suddenly snapped and I was stuck with the door not functioning at all. It was stuck half open. I had to use considerable force to shut it. The cable exhibits corrosion upon visual inspection. Based on the amount of complaints this seems to be a consistent issue with Siennas. Toyota dealership is asking for about $1800 to fix it.
The cables that enable the side doors to open both snapped within 2 weeks of each other. Both occurred while trying to open the doors with the power button. The doors are unable to be opened without being repaired.
Drove of F one day and heard beep beep with the hazard light on. Pulled over and could not figure out what was the problem. The door was open. What? tried to close it the button, then had to slam door shut.the left sliding doors has stopped working. The cord got frayed and dry and just broke off one day. I had to force close the door and my kids now have to use ony one door. Now I see the second door is acting the same. Very disappointed and sad and afraid. A big safety issue. Is there a recall.
Power sliding door cable failed/faulty. Risk of injury and safety. Toyota unwilling to repair under warranty. Sliding door inoperable - can't exit vehicle on side where door cable broke. This is a widely known and widely experienced safety defect across 6 years of Toyota Sienna that should be the subject of a federal recall.
A D V E R T I S E M E N T S
- Greensboro, NC, USA