This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Driver and passenger front seat belts do not retract properly. It gives driver and front passenger a sense that the seatbelts work only to find the seatbelt is loose at the waist. A known problem by Toyota in the 2016 "campaign" whereby they installed driver and front passenger seatbelts. Here it is 2020 and the exact same issue is happening.
The front seat belts gets tangled. It takes a lot of time and effort to get it untangled. Most recently I was unable to get it untangled so I had to take it to my garage to get it untangled. Very serious safety problem if it get tangled while I am out running errands and cannot get it untangled so I can drive home. Hazardous and should be recalled!
On numerous occasions, the front passenger safety belt has gotten bound up and stuck in the guide on the a pillar. This has happened while putting on the belt, as well as while the vehicle is in motion. I'm concerned that if this happens during a collision the front passenger will not be properly restrained and could be injured. I have been able to free the belt with tools before, but am no longer able to do so.
- Goodyear, AZ, USA
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The passenger side seat belts when pulled out to enable the passengers to buckle can become folded and lodged in the opening at the pillar preventing the belt to move further. This renders the belt useless until the passenger can dislodge it from the opening. It can take as much as 20 minutes to free/or dislodge the belt from it's pinched position.
I own a 2005 Toyota Sienna van and have been bragging on it to everyone except for one big problem that has haunted me since 2016. The problem is that it has faulty seat belts that were installed in this van and they were recalled. It took forever to convince adams of lee's summit to replace them because they didn't do it every time. My husband [xxx] fought with [xxx] of lee's summit dealership on several occasions trying to get the original recall performed because the seatbelts would not do it every time. In the mean time I was forced to carry a small screwdriver a forced to sit in parking lots in danger as I fought to try and untangle the crossover of the seatbelt. Than after many trips they finally replaced the seatbelts. Within a year the post height adjustment broke on the drivers side and it broke in the up tallest position wear my 6' 2' husband needs it. I am a 5'5' women with disabilities and having to constantly fight with these seatbelts to go to my doctors appointments is horrible. So now it sits across my throat, very painful and unsafe. He has taken back to the dealer two times and they refuse to honor their work or part. First time on 05/02/2017 which was less than a year after it was replaced, noted as body/interior repair order. They refused to repair it. Second time we brought it up again at an oil change on 7/3/2018 they also refused. They were paid to install it under warranty it should come with some type of a warranty with this installation. Seatbelts are designed to be worn across our legs and across our shoulder, not our neck. I feel something needs to be done for my safety. You attention to this problem would be greatly appreciate. Sincerely, [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
Front driver and passenger seat belts constantly folding over and getting stuck in retracting mechanism. This happens whether van is stationary or driving. Pull out seat belt to buckle, it gets folded and stuck on the way back in. Then it won't go in or out.
I made an appointment and showed up 15 minutes early at 11:15am for my appointment at a the Toyota service center on 4th avenue in san francisco. I have two recalls issues on my 2005 Sienna (shift lock solenoid and corrosion of the spare tire carrier) and this super annoying and unsafe locking of my front seat belts both on the driver and passenger side. The seat belt issue should be covered under a warranty enhancement - ZF2. It took them 5 hours to fix both recall but they refuse to fix my seat belt issue. At first, they said they couldn't replicate the issue. I drove off and what do you know, the seat beat got stuck again! I drove back to the service center and show my service person. He jerked the seat belt left and right to loosen it and then said this "just happens" and there is nothing they can do about it. He said the warranty enhancement was for the retractor mechanism and not for the folding seatbelt issue. I said, this is obviously a defect in the design of the seatbelt holder/attachment and Toyota should fix it. Was told, "nope, sorry, can't help you." I was so mad. Wasted a whole day and didn't get the most important issue to me fixed. Toyota is no longer caring about its customer.
Driver and passenger seat belts are not retracting properly when fasten. As a result, the seat belt has too much slack and this will not protect the occupants from an accident or bodily injury. The drivers belt also has become frayed.
The contact owns a 2005 Toyota Sienna. While the vehicle was parked, the mid rear seat belts failed to retract when in use. The failure recurred intermittently. The vehicle was not diagnosed nor repaired. The manufacturer was made aware of the failure and stated that only the front seat belts were covered under a warranty. The failure mileage was unknown.
The contact owns a 2005 Toyota Sienna. While the vehicle was parked, the contact noticed a fracture across the dashboard. In addition, the contact stated that front passenger side seat belt failed to remain buckled. The failure recurred on numerous occasions. The vehicle was taken to a dealer where it was diagnosed that a roller needed to be replaced. The dashboard failure was not diagnosed. The vehicle was not repaired and the manufacturer was not notified of the failure. The failure mileage was 89,000. Updated 1/19/16
The door check was replaced by Toyota for previous owner.the door welds are broke and pops and the door check has broken plastic.Toyota replaced the spark plugs, but just the front. Front were denso and back were ngk. Local dealer says they do not mix plugs. Local dealer says they will inspect the shifter and leave it when the recall says they will replace it. On the dash, it was also fixed by the dealer because it melted. I was told by local dealer I had until 2024 to get it fixed when actually it goes out in 2017. I am being misled on purpose so they do not have to fix their problems. No one is watching them and letting them do what ever they want no matter you spend over $40,000 plus for their trash they will not stand behind. If their is a factory defect it should be an automatic recall because they cannot be trusted to do the right thing. Lets wake up and help the people being taken advantage of. It happened when Toyota put a new door check in it.they have the records and it was on my carfax. I bought it like it is being told the dealer would honor their letter. They refused to fix it and I am still waiting on the dash. They do not have any and time will run out before they get to mine just like the door. It swings wide open nothing to stop it. The shifter I will just live with it because if they can't be trusted to change all your plugs, can you trust them to do any work to your Toyota vehicles.do not buy Toyota because they do not care about you, just selling their cheap cars!
The contact owns a 2005 Toyota Sienna. The contact stated that the front driver side seat belt would not retract. The seat belt was fully extended and would not retract; therefore, it did not safely guard the occupant in the seat. The failure recurred. The vehicle was not repaired. The manufacturer was not notified. The failure mileage was 47,000.
A D V E R T I S E M E N T S
- Chicago, IL, USA