This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The passenger side middle seat seatbelt will not retract. It is fully extended, will not retract and therefore does not safely guard the person sitting in this seat. The failure of the seat belt has effectively removed the use of one seat of a seven-passenger van. It is now a six-passenger van.
While putting on the seat belt on the driver's side, the seat belt wound not extend out of its holder to allow the belt to click into its holster. I would have to pull it multiple times or jiggle the holder on the side wall of the van to get it to work. It does not allow the driver to be belted. It has happened multiple times since the start date.
The front passenger side seat belt is twisted and won't retract. It provides no protection and will not work in a crash. This is an ongoing problem with all seat belts in this car. Please get this recalled before someone is hurt.
The seat belt keeps twisting and sticking, must take all trim off to fix, time consuming and very frustrating, also safety item, occurs on a regular basis, should be a recall, or free fix at dealership.
The driver side and passenger side seatbelts keep getting folded over and stuck while trying to retract. They stop retracting and get jammed. Sometimes the jam can be worked out, but once it had to go to the dealer and be taken apart. I am concerned that in an accident the seatbelt will fail since it can't properly hold when retracting or being pulled out.
- Sammamish, WA, USA
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So, far nothing has happened, but my seat belt on driver side gets folded over and will not release and so you can't put the belt on, I did take to Toyota a while back and they found nothing wrong, but it doesn't happen all the time, but from time to time it will curl over and you can't move the belt to put it on. With a lot of effort you can finally uncurl it. I have been in places where you stop go shop and come out and there you are struggling to get the belt on so you can buckle up and be on your way. Thank you! [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
The driver side, front passenger and back passenger seat belts have all folded over so that they would not retract after being used. This required repair to make the seat belts usable again. In the event of a crash the seat belts may not work.
My front passenger seat belt repeatedly jams due to the seat belt folding over on itself. I have researched this issue and have noticed that many Toyota Sienna owners are complaining of the same thing. When I asked my dealership about this issue, they said there were no recalls on this item, therefore, they would charge me $400 to fix it. At this point, it's jamming every week and the seat belt is unusable at this point.
All the seat belts repeatedly get twisted inside the retractor guide on the door posts. This makes it impossible for the seat belt to retract or pull out for use. We've taken it back to Toyota and were told it is our responsibility to get this fixed. However this seems to be a problem in many Toyota. This is definitely a safety issue that Toyota needs to and should address.
I purchased my van in November of 2012. My husband has a Toyota Tundra that we purchased new in 2004 and it has over 300,000 miles on it. When my Buick stopped running, I knew that I wanted a Toyota van. We have a physically challenged daughter so when we go anywhere we have to take the walker and her wheelchair with us. Apx. 3 months ago the sliding door on the passenger side began to not open every time. It gradually got worse and finally stopped completely! we just used the driver side door and crawled in and out. After a while the sliding door on the driver side did the same thing. Now neither door will work!!! after reading other post on different sites, I realized that I am not alone. Come on Toyota, get it together!!! I love my van but I really need the doors to open!!!
Driver side seat belt jammed for the 8th time. Dealer or I unjammed it but dealer stated next time I would need to pay for a replacement. Toyota should be responsible for design defects!!!
When pulling front seat belts to hook them, they will frequently fold over and become stuck in the bezel if you don't remember to be very careful and cannot easily be moved further or retracted without considerable effort. It must be "worked" back into its storage area. One needs to get out of the vehicle and work it back into the bezel with a slotted screwdriver or some other tool. I have just driven without the seat belt when its raining hard or very cold. Toyota hq says they will not help with the problem and we are on our own. Haven't priced what it will cost to have the whole mechanism replaced. Design or quality of bezel material is the problem but Toyota says sorry, take care of it yourself if its a problem for you.
The front seatbelts--especially the drivers' seatbelts often become stuck when extended. Sometimes the seatbelt cannot retract because it is twisted; more often the seatbelt will not retract. The result is that the it the occupant isn't (adequately) restrained. A temporary fix can often be accomplished by adjusting the shoulder height but this is time consuming and frustrating.
Front seat belts are jamming and getting folded and thus creating a driving hazard. This is happening almost every other week. We have to untangle and again this happen. Sometime we will be driving without seat belt properly fasten.
When pulling the driver side seat belt in order to buckle, the belt folded slightly at the point of exit from the body panel, causing it to become stuck and unable to retract. After attempting to fix for half an hour, we were unable to return belt to proper position and had to drive home without a functioning driver seat belt. This has happened several times now, but this is the first time we were unable to get it fixed in a reasonable time. Seems to be a design issue.
A D V E R T I S E M E N T S
- Riverside, CA, USA