This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Automatic sliding doors failure. Won't unlock from inside. Already repaired once, now happened again and Toyota won't fix it for under 1000$ on the same door.
The contact owns a 2005 Toyota Sienna. The contact stated that the sliding passenger door malfunctioned and would only open or close partially. There were passengers in the vehicle who were unable to exit through the doors. The vehicle was not inspected nor was it repaired. The manufacturer was contacted and offered no assistance. The failure mileage was approximately 20,300. Updated 03/07/11 updated 1/3/11
Passenger side sliding door would not open. Vehicle out of warranty. Husband replaced latching mechanism inside which had broken because it was made out of plastic. The replacement mechanism that was ordered by parts department at Toyota dealership was metal.
Power slide door pulley cable assembly failed on the driver side of a 2005 Toyota Sienna xle with 84,000 miles. The cable snapped and renders the door useless. Pauly Toyota dealer (crystal lake, il) did not even come within 20 feet of the van and quoted me $1600 to repair. The cable of the passenger side of the car has shows that the protective cable coating is crumbling and the cable is rusting making it a matter of time before passenger side door cable snaps as well. This is a very poor design that the cable is constantly exposed to the elements and prone to rusting and snapping (there are a lot of posts on the internet of 2004 Sienna owners with the same problem). The failed part is the cable, but you are required to purchase the entire motor assembly to repair - it is a poor design to begin with, especially for owners that live in cold weather climates where the vehicle is exposed to freezing/thawing, road salt, etc.
- Crystal Lake, IL, USA
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Just opened the driver's side door and it started popping. Nothing led up to the event. It happens every time the door is opened and gets louder all the time. Not corrected at present time. Toyota warranty out of date by 30 days when first reported.
The contact owns a 2005 Toyota Sienna. The contact stated that neither of the rear sliding doors would open whenever the temperature was cold and/or there was rainy weather. The vehicle was taken to an authorized dealer where the contact was told there was a design flaw within the vehicle that caused the failure. The vehicle was not repaired. The failure continued. The failure mileage was 35,000 and the current mileage was 65,000. Updated 01/12/12 the consumer stated if it rains the day before, and the temperature drops below freezing overnight, the rear passenger doors will not open. Updated 01/20/12
I own a 2005 Toyota Sienna minivan with 70,000 miles. The other day the driver's side front door started making a popping sound when it was being opened or closed. Now, just three days later, the sound is a horribly loud popping/cracking sound when the door is opened or closed. It sounds as if the door is going to fall right off the car when it is opened or closed. I called the dealership and Toyota corporate and found out a tsb was issued for the problem for the first 36,000 miles. Since my van has 70,000 miles Toyota will not cover any of the repair. I did an online search and found many many owners are having this same issue. Toyota is aware of the issue but will not issue a recall on a known defect. It is the welding on the front door that is not holding and in most cases the entire door must be replaced.
The contact owns a 2005 Toyota Sienna. While the vehicle was parked, the contact noticed that the driver side door was extremely difficult to open and once opened, it would exhibit a loud popping sound. The vehicle was taken to the dealer and he was advised that the spot welding was fractured. The vehicle was no longer under warranty. The vehicle was not repaired. The approximate failure mileage was 76,000 and the current mileage was 78,500.
The contact owns 2005 Toyota Sienna. The contact stated that the driver side door makes a loud noise when it was opened. The vehicle was inspected by the dealer who offered no assistance. The manufacturer was contacted and offered no assistance only an extended warranty. The failure mileage was approximately 60,000. The current mileage was approximately 65,000.
Toyota Sienna front door weld failure occurs spontaneously. Michelle at Toyota corporate says "not maint. Nor operation fault" & "no different owner action to prevent". letter sent by Toyota 11/02/07 stated in effect"if no noise...no action necessary" which serves to delay owner action until out of warranty. Toyota successfully shifted $2000 responsibility from themselves to me.
The contact owns a 2005 Toyota Sienna. The contact stated that the driver side door was loose and it would swing out. Because of the door, the window would not function properly. The vehicle was inspected at a repair shop and the contact was informed that the welds in a panel were the cause of the failure as there was nothing to catch the door. The vehicle had not been repaired at the time of the complaint. The contact called the manufacturer who offered no assistance. The current mileage was approximately 82,000. The failure mileage was approximately 75,000.
I have 2005 Toyota Sienna which its driver side door started making a popping noise from Sept-7-2010. I searched the forums about this issue and found this door welding came off and the door may fall off any time. I talked to Toyota and they said I am out of warranty by few days. My Sienna has 31K mileage. I found from forums the only solution is to change the entire door. I talked to Toyota again they agreed to weld it for 50% of cost. Rest of the 50% I need to pay. I did not receive any recall notice regarding this door latching/popping issue from Toyota.
The cable related to the automatic sliding passenger door on my 2005 Toyota Sienna snapped. I took it to the dealer and he said it rusted through. The wire for the sliding door mechanism is on the outside of the vehicle. I has thin layer of black protective coating. It will cost $1800 to repair as the cable and motor are one unit. It is beyond comprehension why an oem would design an automobile with the cable system exposed to the elements. The extreme weather in Minnesota we experience is quite taxing to an automobile, regardless of electrical design. But to have the electrical components exposed to salt and other corrosive materials is just really bad product design and should be corrected.
Driver's side automatic door sticks and will not close automatically. We have to manually help it along the way. I was told by the dealership that they wouldn't repair it because they said because it was a hinge problem, which is not covered in the warranty. The door only opens and closes now when I manually help it along the way.
A D V E R T I S E M E N T S
- Hockessin, DE, USA