This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
It would appear that the mount for the left rear door's lock on my 2004 Sienna 8le is broken. The door on the backside has mounts for the female receptable to the U-shaped bolt on the car body. The screws on that mount have torn through the sheet metal and now the door wont close all the way. I think the U-bolt from the body is not sitting completely into that receiver on the door as a result of a small misalignment. The Toyota dealer informed me that he's seen this before and suggested that I take the car to a body shop to hammer and weld the thing back into place. Otherwise, he'd have to replace the entire door.
Our van has power sliding doors. In the summer of 2006, the driver side door was opening when the cable snapped. The van was taken to the local dealer who was able to get Toyota to supply the part ($1,000) and charged approx. $300 for labor to install new motor & cable assembly even though the van was out of warranty (approx. 65,000 miles). In the summer of 2007, the passenger door was opening when the cable also snapped. The same dealer told us to contact Toyota directly, which I did. They had us go back to the dealer who informed us that it was out of warranty and would not be covered. Contacted Toyota again but was told the same information that it was not covered and out of warranty. (approx. 90,000 miles)
No significant events occurred up to the failure beyond normal expected use. Defective welds on the driver side door strap result in failure of the door strap mechanism. Toyota has not resolved the problem.
The contact owns a 2004 Toyota Sienna. The passenger side door opened while the vehicle was in motion and accelerating. The speed was 4 mph. The dealer stated that the control panel and latch assembly needed to be replaced. The current mileage was 54,347 and the failure mileage was 54,000.
- Hackettstown, NJ, USA
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Driver's side passenger door internal mechanism is broken. Auto body shop states they have seen this failure on multiple Toyota Sienna vans of this model era 2004 and later. Will cost $1,500 to repair including welding of failed metal part in internal door mechanism. Updated 11/1/07
A month or so prior to this incident, I took the 2004 Toyota Sienna to the local Toyota dealer and asked them to check the door latch on the driver's door - it was making a popping sound. I was told it would not hurting anything, and some time in the future bring it in and they will order the part and take the door panel off to replace the latch. Well, on Tuesday, May 8, 2007 I opened the door and the latch broke in half, and the part connected to the door broken the metal around the latch, and it fell into the door. When I lowered the window several hours later the window fell of the track and down inside the door. - it would not raise back up, so I took it back to the Toyota dealer, and after waiting for 3 hours, I was told the clips were broken, and they would have to order a new window with clips attached. The window was put back in place, and I was told not to roll the window down or it would fall off the track again. - the service department at the Toyota dealer was going to charge me $106 for putting the window back up. I was told this labor charge and the charge to replace the window/clips, or the door latch, actually the door would have to be replaced, would not be covered under my extended warranty. - I was not informed that it was not covered under my extended warranty until they were charging me for the labor of putting my window back on the clips. So, they did not charge me anything - after I argued with them about this. - the next day, I had someone else look at the clips, window and the track holding the window. - the clips are not broken, just unglued from the window - because the track bent when the broken door latch part fell into the door.
2004 Toyota Sienna passenger side power sliding door stopped working. It wouldn't close the final 18 inches. I had to bungy strap it and drive to the dealership. They said the brackets were bent and motor was no good. It would cost $1400 to fix it. I told them to cut the cable or just figure a way to close it. When I returned to the dealership they were able to shut the door. I asked if I could use the door manually. She said since I didn't authorize them to fix it ($1400) they would not say it was ok to use. I would be using it at my own risk. This still cost me $130.
- the contact stated that he owns a 2004 Toyota Sienna with failure mileage of 38,000 and a current mileage of 69,000 miles. Two years ago the driver's side sliding door would not completely shut, it would be half latched and half unlatched. He took the vehicle to the dealership, and they informed him that the vehicle was out of warranty, but they agreed to pay for half of the repairs. As of today that door was working fine, they replaced the door latch assembly. Presently, the passenger side sliding door would not close completely with the remote or by hand. While driving the door was continually ajar. He contacted the dealership, and has a scheduled a repair appointment for 04/16/07. He took the vehicle to a repair shop, and they informed the contact that the door needed an electric door lock assembly. He called the manufacturer, his case number was 200704130436. They informed him that this was a safety problem, but that he would be responsible for the cost of repair.
The two sliding doors on my 2004 Toyota Sienna keep freezing shut in cold weather. Dealer cleaned and lubricated the doors but that didn't help. Dealers next suggestion is to replace the cables in the door for $700/door but can't guarantee that will fix the problem. My two children have to enter the van through the back hatch. If an accident occurred, the kids would have to crawl over the front seats to exit the van since the side doors are frozen shut and the back hatch doesn't open from inside the van.
Power sliding doors are dangerous. Several times, when parked on slight incline, door will close by itself and has closed on myself and family. The door is supposed to be designed to pop back open when it feels resistance but has squeezed me several times. Once my five-year-old was getting out of the car, closed the door with the button and then got his hand stuck in the door. It did not open back up, I had to open it, resulting in a dislocated elbow and a broken wrist (both bones). I contacted Toyota, they sent me to the dealer, the head mechanic checked it about 100 times and put his own arm and head into the door, which of course did not lead to anything. Not two weeks later the door closed on my body, and squeezed me very hard before bouncing back open. I have called Toyota, they are very nice and apologetic. I feel that because he wasn't injured worse or killed they won't do anything.
The automatic sliding door on my 2004 Sienna has been a problem since we purchased the vehicle. At times, we can't open the door from the outside and other times, we can. Also, we recently closed the door with the automatic button and for no apparent reason, the cable broke so that we now have to open and close the door manually. Also, we have had issues with the acceleration of the vehicle if we are going from a stop position or a slow moving (less than 10 km/H) position. The van seems to slow down before shifting into gear. This is a serious problem when driving especially with children in the vehicle. My warranty has expired and I'm looking at having to pay for this on my own. I am dissatisfied with Toyota, I have had this vehicle for only 2 years and I have had three recalls already. This is my 2nd Toyota product and my last.
Driver door hinge is defective. This is a know defect in the first model year 2004 Toyota Sienna. Our dealer said this is a common problem and the only repair is to replace the door at our expense (~$1,000). We are very concerned that this defect will continue to get worse and cause the door to either not open or to separate from the vehicle in an accident. We feel that this know defect could be repaired at Toyota's expense and not the customer's expense. We are talking about a 2 year old vehicle and it is unreasonable to expect such a costly repair as a "owner maintenance". we would like to know what information is available about this defect and how we can encourage Toyota to take responsibility for this defect.
: the passenger side power sliding door locked and would not open. There were six ways to open and close the sliding doors and none of them worked. A couple of days later the door would open. This problem occurred intermittently. The door closed on its own while attempting to get the children into their child safety seats. The only way to keep the door from closing was to push on it manually. The dealership could not duplicate the problem.
Passenger sliding door mechanism sometimes closes but most of the time it starts to close and then opens on its own. The driver's side sliding door began doing the same thing recently. I usually have to throw my body weight into the door to actually close it. It's supposed to be automatic.
From the date of purchase, the sliding passenger doors on my Sienna do not stay open when the nose of my vehicle is pointing downhill. The dealership says they can not duplicate this and have never heard another complaint.
The sliding door on my 2004 Toyota Sienna was not opening properly, only opened about 3 inches. I took it to the dealership for oil change and to check the door on March 14th. Wheni called 90 minutes later to check the staus of the work, marco, the service rep informed me that the door was not fixed because it need a recall part, and the car need 2 other recall parts that need to be fixed. He advised that I make an appointment to bring the car back to have all the work done at the same time. The appoinment was made for March 21st. March 20th, one of my children went to open the door, forgetting that it was not work, the door flew open. I went to close the door, and it was off the back hinge, the only thing holding it to the car was the top wheel/runner apparatus at the top of the door. The door had to be tied to the inside to get the car to the dealership for repair the next day.
(1) 2 year old daughter pushed the button to close the automatic sliding door on our 2004 Toyota Sienna. It closed on her hand. (2) the door failed to reopen automatically, compressing it for approximately 30-60 seconds until it could be opened manually. Her hand was so swollen it was unusable for a week. Nothing was broken. (3) corrective measure was to disable the automatic door.
Automatic sliding door struck the consumer when closing. Door will not stop even with total pressure. Dealer duplicated the problem, and could not stop the door. The vehicle door will only stop sliding when pressure is put on it from the outside part of the door. The bulk of the door ( inside thick part) has no safety mechanism.
A D V E R T I S E M E N T S
- Brooklyn, NY, USA