This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Since purchasing, the vehicle will not allow for full filling of gas tank to 14.5 specified gallons. The reported range of the vehicle is thereby reduced. In addition, the vehicle is not achieving anywhere near its mfg specified gas mileage of 27/30/29. The most the vehicle can achieve is 22.4 mpg.
Vehicle's fuel tank will not fill to the advertised capacity of 14.5 gallons. Stops at approximately 10 gallons. This issue is known by the manufacturer and dealerships about the model year and continues into the new. The buyers are not informed of this before the sale is made. Why are Toyota and their dealerships being allowed to continue this deceptive business practice?
When doing my first fill up, my gas tank was only able to take $11.19 gallons out of the 14.5-gallon tank and that was after driving past when the refuel light had come on. The range of the tank was the primary reason for purchasing the Rav4 hybrid and upon doing my research I see this is a problem for many Rav4 owners. With a new 30 thousand dollar car having this much of a fluctuation in estimated and actual range means that there is a difference of over 100 mpg missing from the range. I do not trust the vehicle and how it reports its information and don't feel comfortable enough to take a family trip as I can't tell what the true range of my vehicle is. It is stated that Toyota is looking into the issue but that they sent the notice out to dealers and service departments, this should have been disclosed before purchasing the vehicle and this is not right as far as business practices go. Aside from that the fact that I don't get to fill a full tank thank I paid for because of the system or design is not ok. Please help to remedy this. I also videotaped my first tank fill up with VIN evidence that the vehicle is mine.
Gas tank either does not hold the 14 gallons promised or does not allow all fuel to be used. Tank only accepts approx 9 gallons on fillup. Range displayed on dash is greatly diminished from published information.
- Hunter, NY, USA
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2020 Rav4 hybrid xse will not fill to a full tank of fuel after countless repeated attempts. The owners manual states it's a 14.5 gallon tank and once the low fuel light comes on you should have about 2.2 gallons of reserve fuel. I am unable to get even close to the 12.3 gallons give or take it should need. I can only pump around 9 gallons of fuel. This leaves me with only getting a range of 350+ miles to a tank. Also this issue was discovered in 2019 and no one let me know my 2020 would be affected by this when purchasing. Toyota should have made this clear because it would have changed my decision. Also after repeated attempts at the dealership they said they have no fix for this issue at the time.
This is for a 2020 Rav4 hybrid, the nthsa system seems to be lumping this together with the regular Rav4. The fuel tank has issues accepting fuel up to the levels specified in the manual or the calibration of the fuel level sensor is off. Per the owners manual provided by Toyota when the refuel light illuminates the car has approximately 2.2 gallons of fuel remaining. When this light illuminates I am only able to fill the car with 9-10 gallons of fuel. The tank capacity is 14.5 gallons so the car is missing 2.3-3.3 gallons of fuel every fill up. The fuel gauge does not read full at this point either. To get the missing fuel into the vehicle you can slowly "top off" until the correct amount of fuel has been added but this becomes a safety concern as the pumps safety mechanisms constantly engage making it impossible to tell when the tank is actually full and when it will begin spewing out the extra fuel on to the ground. I watched the first fill at the dealership and this did not occur. The issue slowly progressed in the following fills and now occurs during every fill.
Unable to fill fuel tank to advertised capacity (14.5 gallons). This is a recurring issue. When fuel is low indicated by fuel gauge and distance to empty calculation, nearing empty, I am only able to fill 9.5-10.5 gallons max.
The gas tank on my new Toyota Rav4 hybrid, model year 2020 will not ever fill to capacity or anywhere near it. I purchased in November 2019. The advertised range of the car was over 500 miles per tank and my range is only 375 miles typically. After a search online I see this is a known problem even before I purchased the car, yet I was never informed of the defect of the tank by Toyota that it will not fill to anywhere near the stated 14.5 gallons.
Car stopped at gas station with fuel gauge empty. Car advertised as having a 14.5G fuel tank and a range of 550+ miles. When tank is empty it will only allow 10-10.5 gallons of fuel before full. Has exhibited this behavior all 4 times being filled up. Toyota has not addressed this since the redesigned 2019 model year and continues to sell cars with no notification to customers leaving them to guess how much fuel is left or, at worse try to overfill to capacity.
I purchased my car on 12-21-19 with the explicit sales claim that the 2020 Rav4 hybrid tank holds 14.5 gallons. I was promised that I could drive over 550 miles on one tank of gas. However, I have had to refuel my car 3 times already. Each time when my car fuel tank empty light turned on, I could only get between 10-10.8 gallons until it's 'full.' I have been able to drive only 354-413 miles on a 'full' tank of gas, a far cry from the 550 miles promised. I have contacted two dealerships and have opened up a case number with Toyota corporation. They deny ever having heard of this problem and do not have a fix. Doing a quick search online pulls up countless similar complaints about this car on car forums. I also learned that a couple of class action lawsuits have also been recently filed.
My 2020 Toyota Rav4 hybrid does not get the range nor fuel tank capacity as advertised by Toyota. The fuel tank is specified as 14.7 gallons, but maximum that I am able to put in is around 12 gallons after fuel tank is completely empty. Being able to pump even this much fuel into the tank is only possible after many pump restarts. This is a both a safety and environmental hazard as I have to circumvent the automatic pump stop.
The actual fuel tank capacity of the 2019-2020 Rav4 hybrids do not match the advertised capacity. The average amount of fuel that has been able to enter the tank when the gauge shows nearly empty is 9-11 gallons if unsafe fueling practices are used. The fuel nozzle from the pump must be pulled out from the vehicle to prevent it from shutting off while refueling.
Fuel filling shuts off when at gas pump. Tank not capable of filling to Toyota spec gallon capacity (14.5). Maximum 10.5 gallons. Greatly reducing overall mileage and posing safety risk when manually topping off gas tank.
When the low fuel light comes on (in the manual indicates there's about 2.2 gallons left in the tank), I can pump about 9 gallons of fuel into the tank to the first click-off from the gas pump. So, for a 14.5-gallon tank with a.2-gallon reserve I should be able to put about 12 gallons in when I fuel up, not 9 gallons. The fuel gauge will not show full when fueling and the pump first cuts off, it's between 3/4 and full. The dte (distance to empty) will show about 410 miles at this point. It is not possible to fill the tank to it's stated capacity. This has been confirmed by a technician at the dealership where I purchased the vehicle. Toyota indicated to the technician that there is no fix. Toyota is continuing to sell the Rav4 hybrids with defective gas tanks.
Toyota advertised and sold the car with 14.5 gallon tank, but I cannot fill more than 10 gallons before the pump shuts off automatically, and I do not get the range that is advertised.
The gas tank of my 2020 Rav4 hybrid is not filling properly. The tank is supposed to be 14.5 gallons. My fuel gauge will read just above empty and my display says that I have 29 miles to empty. When I go to fill-up my tank, though, it cuts off after roughly 8.6 - 9 gallons. If it was truly almost empty, this is way short of the amount of gas that it will take to fill-up my tank. When I turn the car back on, my gas gauge reads between 3/4 and full. Between fill-ups, I can only drive about 380 miles. Toyota advertises about 580 miles between fill-ups. This has happened every time I fill-up and at different gas stations.
A D V E R T I S E M E N T S
- Freehold, NJ, USA