This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
All brakes warning light went on while driving. The anti skil, abs, emergency brake lights. The car was unable to stop and code reader indicated a brake booster pump and brake actuator/accumulator failure. The failure was confirmed, and the brakes just stopped working while driving. I almost crashed into another car as the brake was not working no matter how many times I press it. Contact Toyota, they are careless and said it was not cover in any recalls and an enhancement warranty just passed 4 months on my car. A previous voluntary recalls was issue for the car model year before mine. This is a fundermental feature of a car and should be fix regardless of age. It is putting people's lives in danger and will cause accident!
Brake System Warning light ABS warning light Slip indicator light 6/3/2022, while driving on the highway the above warning lights illuminated. I depressed the brakes but failed to engage. I was able to slow down by shifting the gear into -??B-??. Eventually the brakes engaged and I brought the car to a stop. Toyota created customer support program ZJB but the warranty covered a period until August 2021.
Hello, My vehicle a 2011 Toyota Prius V, Vin: XXXXXXXXXXX is showing the breaks, ABS and TRAC Warning lights and the breaks become less responsive. I was able to find out that TOYOTA had a recall for this issue that can be found here: https://static.nhtsa.gov/odi/tsbs/2019/MC-10158577-9999.pdf I email Toyota about the issue and this was their response: ===== BRAND ENGAGEMENT ADVOCATE, May 26, 2022 at 10:46 AM Dear Customer, Thank you for contacting Toyota Motor Sales, U.S.A., Inc. We are sorry to learn your 2011 Toyota Prius is experiencing concerns with the ABS and TRAC warning lights coming on. Toyota strives to produce long-lasting, trouble-free parts and while we cannot predict an average life expectancy for any specific part or component, we do provide our limited implied Toyota warranty which reflects our confidence in the products we offer. According to your Vehicle Identification Number (VIN), XXXXXXXXXX, the warranty for the part you are inquiring is 3 years, or 36,000 miles, whichever comes first starting from the vehicle's in-service date: 03/20/2011. We verified this vehicle was involved in Customer Support Program ZJB which was covered for 10 years from the vehicle in-service date which expired 3/20/2021 or at 150,000 miles which ever occurred first. We have confirmed there are no related to your ABS or TRAC concern. While there are situations where we gladly look into out of warranty financial assistance requests, we are simply unable to offer any assistance due to the age and mileage of your vehicle. If we do initiate any type of Safety Recall Campaign (SSC) in the future, you will be notified directly via first class mail. Sincerely, XXXXXX Toyota Brand Engagement Center ===== My request is that I wasn't aware of the recall until the issue started happening a week ago (5/15/2022) and I would love to get my car for the service recall or Customer Support program if Toyota would Email me or call me or send me a letter about this issue. Please help
The brake system failed. Over time there was a frequent sound (which I now know is the brake pump) when you opened a door. Eventually at 120K the entire brake system failed throwing the ABS code. I had to replace the brake actuator and booster (2 parts are recommended in the repair) for a little more than $1500. After speaking with the parts rep at Toyota (I replaced it with geniune Toyota parts) I was under the impression that the parts person knew that people frequently buy these parts which led me to believe something was known but not divulged.
While driving on the freeway 3 warning lamps lit up: parking brake, traction control & the "!" (attention warning light). I was about to exit and while braking noticed my brakes were not working well. It required at least twice the muscle effort to stop and took a further distance. Prior to this the brakes seemed to have been working perfectly. I stopped at an Autozone on the way home and they scanned the C1391 error code. A quick internet search showed that this had been the subject of a recall for the year and model of the car: 2011 Toyota Prius. I have not yet taken it to the dealer but understand the recall no longer covers this year. However, the safety of myself and passengers was definitely at risk due to a known problem of this car.
- Cypress, CA, USA
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Driving on a cross country trip and went over a bump to have all the brake lights on the dash illuminate and brake system failed. Brakes were very hard to push but was able to safely stop the vehicle. Brought it to Toyota dealership and was told that the master brake cylinder, hydraulic brake booster and pump assembly needed to be replaced and that the vehicle was not safe to drive. I was advised that the parts are on national backorder and they don-??t know when they-??ll get the parts. I did more research into this and this is a known issue that Toyota has refused to address outside of a limited program that is no longer active for this model year. Toyota is refusing to cover any of the costs. This is an incredibly dangerous safety issue and Toyota should be forced to recall and reimburse everyone who has had this issue regardless of model year or mileage. Toyota is currently facing a class action lawsuit for this issue as well.
All the brake lights, ABS, and VSC lights came on, lucky I was not on the road. Now my brakes are mushy and I'm driving without any safety. I learned of the Customer Support Program - ZJB, but it expired for my 2010 Prius w 85k miles on 8/31/2021. I called Toyota Cooperate Office, they could not care less. They told me it is expired, bye! They need to make this a recall as the it is a major KNOWN problem for many cars. Repairs will run $3500 plus. This is my 2nd Toyota I bought brand new, and my last if Toyota is not willing to help.
Traction control, ABS, and brakes come on all at once and brakes don-??t work properly. This happened a few times on the freeway and thank god I didn-??t get into a crash. Car doesn-??t feel safe to drive. I took the car to a mechanic to check the codes and the code C1391 (abnormal leak in accumulator) came up. I see that this is a very common problem with Gen 3 Prius-??. Toyota has not called these car even though the problem seems to happen to all Prius-??s of that generation. This is very dangerous and I fear driving my car and that the brakes might completely fail potentially causing a crash at accelerated speeds.
Our Prius started showing brake issues in June 2021 that has us concerned about safety. The car lurches when the brakes are pressed, and the brake functions inconsistently. This seems to fall under the -??brake booster pump assembly with master cylinder-?? issue that many others have complained about. When we called Toyota, they said a letter was issued in April 2019, but when we took the car in for diagnostics in August 2019, the brake issue (diagnostic code) didn-??t appear then. So they said they won-??t fix the hazardous defect. Even more troublesome is the fact that this issue has caused crashes and injuries in the past, and Toyota hasn-??t issued a recall. Please help consumers hold Toyota accountable for putting their customers in harm-??s way.
My daughter was driving the vehicle on highway and all dashboard lights came on. Abs brake and traction. The brakes would not work. She had to decelerate and pull off and turn car off. Terrifying. Got it checked at Toyota. Told them about that and how car lunges forward when brakes hit on a bump or pothole. We had to pay 2500 to replace brake booster which had an -??internal error-??. Got car back and all lights came back on. I-??m literally terrified to drive my car because of what may happen. Toyota refuses to recall and fix whatever this issue is.
I have a 2011 Prius it has no warning light in the dashboard but the brake was causing me problems when I stopped the car almost causing me to crash so I had it inspected by a mechanic and got a FIXD sensor both are telling me it-??s the brake actuator( code c1391) I could of been seriously hurt and I drive my toddler and I to and from places.
I was driving my vehicle through a state park, on a mountainous road that-??s curvy and hilly. I was going about 35-40mph up a hill. As I was accelerating up this hill, my cars break light notifications all went off. 3 of them; stability control, ABS and one other. When I got to the top of the hill, I had to go back down a hill. I tried hitting the brakes and they were extremely weak. I could barely slow down or stop safely. I knew I had about 5 more minutes of driving left through this park so I went 5 miles an hour to not run into trees or slide off the road around a curve. I immediately got to a parking lot and called for a tow truck to take my vehicle to the dealership. When it was dropped off I received a phone call from the dealership saying my brake actuator had gone out. It will be $2,655 to fix-?? the part? $2000. Apparently there was an extended warrantee on this part. That ended on 12/31/2021 or 150,000 miles. My incident happened on 1/26/22 (less than 4 weeks later) with 153,059 miles on my vehicle. I contacted Toyota Corporate and was told they couldn-??t do anything about it. I was given a ticket number of 220127001781. I told them I never received a notification and begged for mercy on this part. I told them my phone number and email had never changed since buying the vehicle. I called another mechanic and was advised that there were 44 people on the waitlist for this exact part. I-??m only 26 days and 3,059 miles over each warrantee and they-??re refusing to help for a $2,000 part that is CLEARLY a safety problem for this vehicle.
It's the exact issue from the ZJB customer support program. The brake booster is faulty. All the brake warning lights came on all at once. A few weeks ago the brakes were starting to make a noise so I brought it to the Toyota dealer and also called Toyota customer care. The dealer ran a diagnostic and said the booster needed to be replaced but Toyota customer care wouldn't cover the $3500 fix because the customer support program ended on Aug 31 2021. The extension of the ZJB program covered 10years or 150,000 miles. Even though my Prius is a 2011 and got the diagnostic done in 2021, they said I was technically past the 10 year mark because evidently my Prius was initially purchased in September of 2011 and I had the problem diagnosed in Dec of 2021. Three months late. I've spend hours on the phone with Toyota pleading my case and they have been of no help. They know this is a problem. There's a class action lawsuit. There's been petitions. This issue needs to be recalled.
My husband and I bought a 2011 Toyota Prius 7 months ago. It was a one owner car in excellent condition with unusually low miles. The last two times we've had the dealership service it we've asked about a noise that the brakes were making. Both times we were told the brakes were fine and didn't need any service. Two days ago the ABS light came on. We immediately took it to the dealership. Yesterday we were told that the brake booster and actuator have gone out in the car. Turns out that Toyota issued an extended warranty for this exact repair to be done due to a manufacturers defect with the parts. It was for 10 years or 150K miles. It expired in October. My car has less than 90K miles on it! Now I have to pay $2800 to repair a manufacturers defect because Toyota refuses to fix it now. This is a known safety issue. They are doing everything they can to save money and avoid a recall. This is NOT good business. There is currently a class action lawsuit that has been filed against Toyota for this very issue. Toyota refuses to recall the product and does everything in it's power to not fix the issue. People have already been injured due to this issue. They even tell the dealerships not to fix the issue under the warranty unless the car spits out a particular code - no matter the issue someone is having with their braking system. A quick Google search will yield many testimonies from others who are part of this lawsuit who are experiencing the same issues. This is a known safety hazard due to a manufacturers defect that Toyota has known about for years. This is not a new issue and it effects several types of vehicles made by Toyota. I have made many phone calls to customer service and been told several times by different people now that this is no longer their problem. Toyota refuses to step up to the plate and fix this issue in these cars. This is not just in the Prius. They have made it abundantly clear that they DO NOT care about the safety of their consumers!
The contact owns a 2011 Toyota Prius. The contact stated that while driving at 60 MPH, the brake pedal was depressed but hesitated to respond. The contact did not recall the number of feet in stopping distance delay. The ABS warning light, traction control warning light, tire pressure warning light, and an unknown warning light were illuminated. The Brake message was displayed. The vehicle was taken to the dealer who diagnosed that the brake booster and the brake booster pump needed to be replaced. The manufacturer was notified of the failure and advised the contact that the failure was a known failure however, the extended warranty had expired. The vehicle was not repaired. The approximate failure mileage was 139,000.
While driving on a freeway in December 10th 2021, the ABS, Brakes and Tire pressure sensor lighted up and suddenly the brakes felt stiffed and the car did not respond as usual. Luckily I was able to move to the side, stop and make sense of what just happened. I went straight to a mechanic and got the diagnose C1391. He share the bad news, the cost to fix it would run over $2000. After further research, I found out this is an ongoing issue with many Prius specially 2011. It appears there was a customer support program related to this issue that I never heard of. Now I do, but it is too late. It will cost me serious money to fix it. This is a safety issue that can not be ignored. Toyota should be made responsible to fix it. Either they do it voluntarily or some of the owners may have no choice but to take this issue to court. It is my understanding there are some law suits filed already. We need this issue to became a recall, before someone gets hurt. I will have to consult with an attorney.
While driving a 2011 Toyota Prius, 3 dashboard lights (ABS, Brake, and yellow) all lite up at once, making braking difficult. My daughter almost rear-ended the car in front of her. When taken to the dealership, my car had an error of C1391. There was a customer support program from Toyota "ZJB" with this exact diagnosis of issues with the brake booster, which I was never notified nor was it listed on their website. They refused to fix it as it had expired. My car has less than 100,000 miles even though their recall listed up to 150,000 miles. I've attached the Toyota dealership diagnosis and repair cost of $2969.99 which I can not afford. I'm assuming that now traction control and anti-lock braking are now non-operational making this car dangerous to drive, especially for my daughter.
September 28, 2021 I was driving on a highway when my ABS lights, brake lights, and traction lights went on. I noticed a changed in my brakes and felt unsafe to drive. Luckily I was able to pull over. I took my car at Toyota and they confirmed its the hydraulic brake booster & pump. $2,900 for a warranty that was expired 4 weeks short. I read this is an on going problem and lawsuits about their brake systems. This should be a recall safety issue! It's unfair they allowed 2012 prius models and newer years to have theirs warranty extended to December 2021 but not the 2011 prius?? They should offer the deadline to ALL prius models or at least feel free to help out. 135k miles in and I can't believe it's worthless all because Toyota couldn't adjust they policy to extend the dates.
A D V E R T I S E M E N T S
- Henderson, NV, USA