This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
On April 25, 2023 I started my Prius and as soon as I braked I knew something was not right. I noted that warning light were on. When I pushed on brake pedal, the resistance was very soft for about 2 inches of pedal travel. At that point the brakes grabbed very quickly. I drove to the Toyota dealership (Huntington Beach Toyota) and was informed later that day that the master and pump master cylinder needed to be replaced. The dealer said that Toyota did have a program to replace these assemblies, but had not issued a recall, which (in my opinion) it should have. I've had quite a few cars, most of which lasted for more than 200,000 miles. I've never had such a failure nor have I heard of one. Clearly there was a manufacturing defect that should have required a recall.
Brake actuator failed while driving down the road on Friday, 04/14/2023. The car became hard to slow down/brake. Brake light, traction control light, ABS warning lamp came on, and tire pressure lamp came on. Next day lights went out. Then again all lights as above came on while driving down the highway. That was Wednesday 04/18/2033. Took to Toyota dealership who confirmed brake actuator had failed. Car has 133,000 miles on it. Prius was in the repair shop at Norton Toyota of Tulsa, OK, from Thursday 04/27/2023 until Saturday 04/29/2023.
on 4/12/2023, I was driving near an intersection and the e-brake and abs light both came on and the brakes on my car were suddenly twice as hard to apply, with a "soft" feeling to them. I was able to pull into a nearby brakes plus location. My younger sister and friend were in the car at the time. The problem has been reported by a Toyota dealership in California. The component was inspected by a repair associate at Brakes Plus and he confirmed that the electric brake booster on my prius was shot. There were zero warning signs of the problem prior to the incident.
It is very unfortunate that the brake booster extended warranty was declined by Tustin of Toyota specially after having my vehicle in their hands for another recall when the warranty was active. This is something I can not wrap my head around. I would like to speak to someone in regards to this dealer. Who can I speak with?
- Santa Ana, CA, USA
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Reporting an issue related to Toyota's CUSTOMER SUPPORT PROGRAM BULLETIN (ZJB): REPAIR COVERAGE FOR BRAKE BOOSTER AND BRAKE BOOSTER PUMP ASSEMBLIES ON CERTAIN 2010 MY PRIUS AND CERTAIN 2010 MY PRIUS PHV VEHICLES. Finally got a C1391 error with the respective dash lights. Increased hissing/pumping was occuring from the brake assembly for about a year before hand until the code/lights happened. Customer Support Program Bulletin is closed but hoping it reopens.
After approximately 6 1/2 years of owning this 2011 Toyota Prius Hybrid (purchased in 2012), the brake pedal went completely to the floor and there was no braking. The brake fluid was completely FULL. Intermittently, this would occur, but brakes would come back operational in a few minutes. In 2022, the brake lights on dashboard started lighting up intermittently and go off. I had the complete brake pads, etc. replaced in June 2022. Last 1/2 of 2022 the entire brake dash lit up. I got into Toyota dealership 1/12/2023. They said the complete brake Master Cyclinder and Brake Pump replacement was required. They got the dash lights off. This car has only 133,023 miles. I finally checked the internet to see this is a TOYOTA issue! A recall on this brake assembly should be issued! I was unaware of this 5 years ago. This could cause a serious accident and should be fixed at Toyota's expense!
As I'm sure you have heard from the numerous complaints on the internet the ABS on this vehicle is having issues. The repair is over 3,000 dollars. Toyota needs to recall this brake pump. I can't pay 3,000$ to stay safe in my vehicle. They made a defective part and were somehow allowed to extend the warranty instead of recall it. My vehicle is under the mileage but over the years so I was pretty much told too bad. This needs to be addressed at a actual road safety level which is why I am writing you. Thank you for your time.
ABS actuator and pump failing, which requires much harder pushing on the brake pedal to come to a complete stop. This part is supposed to last for the lifetime of the car and is now failing roughly 11 years after purchase. I took it to the Toyota dealership and was quoted $2,500 to repair it.
I have reported this once and numerous times to Toyota. I even paid to "fix" the problem. My daughter was driving and all the dashboard lights came on and the brakes do not work. It's doing it again after they supposedly "fixed" it. My family is at risk! If anything happens, I will seek legal action. I can't believe a company as big as Toyota wont take responsibility. And that a recall wont be done. I've seen numerous people report the same issue. PLEASE do something.
brakes in the car failed due to loss of hydraulic pressure/ brake acuator system. toyota issued a service bulleton for this problem approx 2017-2021 and the dealer and corporate would not honor the repair to my vehicle each time i brought the car in for inspection after experiencing constant issues with my brakes. the brakes finally failed and i could not stop the car while driving at interstate speeds. the vehicle was inspected by a private mechanic and confirmed the failure that toyota refused to honor. no warning lamps or messages in the car until the brakes actually went out while the car was in motion at interstate speeds. symptoms first appeared in 2017, but the dealer insisted nothing was wrong even though i demonstrated the symptoms to their mechanics in person. i reported the dealerships behavior to corporate and they did not help. they claimed the brakes were ok because the car's computer did not give an error code "yet".
The contact owns a 2011 Toyota Prius. The contact stated when his wife turned on the vehicle the brake, abs, and traction warning lights illuminated on the instrument panel. The contact stated while she was driving at 10 MPH, she noticed that the brake did not have pressure as usual. The vehicle was diagnosed at an AutoZone, and they stated that there was an abnormal ACC (C1391). The manufacturer was contacted, and they stated that the vehicle was out of warranty. The failure mileage was 178,000.
This issue started happening intermittently beginning in April 2022. The ABS/Traction Control/Emergency brake lights came on all at once and the car lost power braking ability. The car would stop, but it required much more force on the pedal and an increase braking distance. Folsom Lake Toyota Service said that there wasn't anything they could do if the warning lights had turned off and to try to recreate the issue. It happened again in May 2022 while my daughter was driving the car back from Tahoe. She was not hurt, she avoided an accident. The car returned to normal operation after it was parked for one day. It happened again in July of 2022. This time the brakes hissed when applied. Called Folsom Lake Toyota to have it looked at. They diagnosed it as error code C1391 and the master cylinder (acctuator) and brake booster needed to be replaced. The repair was $3200, so we took the car to Roseville Toyota for a second opinion. Roseville Toyota was able to recreate the issue and the brakes completely failed at their service center. Their estimate was for the same $3200 repair. We called Toyota Corporate and they responded that there was a Toyota Customer Support Bulletin ZJB sent out for this issue. The bulletin extended the factory warranty on the parts for 10 years or 150,000 miles. The bulletin describes the exact code and symptoms our car experienced. Our car is 11.5 years old and 113,000 miles. In speaking with Toyota Corporate, their position is that they already extended the factory warranty once and since that our car is past the 10 years, they refuse to consider my complaint or provide any "goodwill" assistance with the repairs. Toyota knows there is an issue with their master cylinder and brake booster parts. They set an arbitrary warranty extension date rather than recalling the cars. Toyota is waiting for the brakes to fail BEFORE they fix the problems. My daughter could have been seriously injured or killed, or she could have killed someone else.
safety brake booster and actuator concern. the car abs, master cylinder brake lights are on. the booster is making hissing air sounds and the brake pedal vibrates. the code is 1309 maybe more.. this is a problem with thousands of prius and costs thousands to repair. Toyota extended this warranty to 10 years 150k mine 2011 so lost the repair last year but only has 150k miles.
My brake accumulator pump has begun running much more frequently than it should. Upon extensive online searching, I learned that this condition is warning sign of an eventual failure of the brake booster pump and/or master cylinder which will cause brake failure at an unpredictable time when the brakes are applied. I understand that this condition is known by Toyota and has been addressed by "warranty enhancement ZJB". However, my car is outside of the cutoff age/mileage. The president of Capistrano Toyota in Southern California made this problem known to you with an urgent letter dated 9/19/19 and expressed why this NEEDS to be a recall issue, not just what it is now. The reason is because not only has Toyota time limited repair coverage, they would not do the repair until failure occurred....a totally illogical and dangerous plan. I should not have to pay ~$3000 to have this well-known problem repaired at my own expense just because the invitable failure hasn't happened yet, and I'm not within Toyota's arbitrary time limits for having the repair covered at no cost. The symptoms I am experiencing are precisely those that are the precursor to this known failure. Why has NHTSA not acted to force this issue to be a full recall? You are putting lives at risk by not acting in a timely fashion given the Toyota dealer's warning I mentioned above.
While driving at roughly 58mph, while going around a turn: multiple dashboard lights came on, Tire pressure, traction control, emergency brake, one other. My brakes became less responsive (roughly half braking strength). This is consistent with the pseudo recall offered by Toyota covering my vehicle for a limited time, for which no notice was given and no warnings were sent.this issue has caused over five dozen crashes and during the duration of the recall, vehicles were not eligible until the braking system had failed. There were no signs of the faulty part until after the extended warranty period had expired, but the issue is the warrantied part, and the failure is consistent with the failure caused by the manufacturing defect responsible for the extended warranty effective in 2017
All brake lights came on while driving on freeway Abs, traction control, and Brake light Pulled over and brake pedal felt different, not as sensitive to braking as usual. Toyota dealer said code c1391, brake booser Internal leak
Multiple brake warning lights came on at once. Took to dealership and was told Brake Booster Pump had failed requiring replacement of parts totaling in over $3,000 in cost. Attached is a class action lawsuit about this exact issue, as well as a Toyota Customer Service Bulletin acknowledging that they knew about the issue years ago.
A D V E R T I S E M E N T S
- Huntington Beach, CA, USA