This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The passenger air bag sensor is faulty. I see this problem exists in the recall history of this make and model. But I don't see a current recall for it now. What should I do?
The contact owns a 2010 Toyota Prius. While driving 65 mph, the brake, air bag, and traction control warning indicators illuminated continuously. The contact mentioned that the brake pedal was depressed and traveled to the floorboard. When the contact depressed the brake pedal slowly, the vehicle engaged. The contact called roadside assistance and was informed that there was no failure. The vehicle was taken to an independent mechanic who informed the contact about a recall for the brakes. The contact called al hendrickson Toyota at 954-972-1100 and they stated that there was no recall for the brakes. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the VIN was not included in NHTSA campaign number: 13V235000 (service brakes). The approximate failure mileage was 70,000.
Takata recall I received a recall in January 2017 regarding curtain shield air bags in the roof rails of my car. I contacted my Toyota dealership in January and was told that they didn't have the part to make the repair but would call me when they got the part in. I called them two more times regarding this issue, most recently on 10-25-17 and was again told that they would contact me when they get the corrective part. Can you please tell me when the corrective part should be dispensed to the dealerships" what is a reasonable amount of time to expect this to be corrected and what, if any, action should I pursue"
I have a recall notice with a date of June 28, 2016. I scheduled an appointment with gene messer Toyota in lubbock, tx on September 9, 2017. I showed the recall notice to the guy at the service station and was told to wait for a second letter saying that parts are available. The guy did not even bother to order the parts. I was rejected right away. I don't think another letter is suppose to come because of the timeline, but that was what I was told to do.
- Lubbock, TX, USA
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Takata recall. The contact owns a 2010 Toyota Prius. The contact received notification of NHTSA campaign number: 16V487000 (air bags) however, the part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The vehicle was taken to peoria Toyota dealer, located in peoria, il, where the vehicle was rejected to be serviced due to the remedy part not available for the repair. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Part distribution disconnect.
SRS light illuminated. Toyota diagnostic completed at local Toyota dealership. Diagnostic indicated failure of spiral cable (clock spring)....similar to other Toyota vehicles that are part of a recall. Contacted Toyota 1-800-331-4331. Prius is not part of the recall, even though it seems that it has a similar failure. Toyota logged the complaint.
*takata recall I was involved in a major car accident during lunch hour on the 405 South fwy in los angeles, ca. I was struck by a semi truck who was merging into my lane and while I tried to get out of his way by speeding up. I was clipped by the truck and my car careened infront of the truck and was pushed before he applied his brakes. My car then spun out of control across all fwy lanes. I was hit by two other on coming cars before coming to a stop in the carpool lane. All cars including the truck were driving approximately 65-70 mph based on the police report. My foot was on the gas the entire time as I spun out of control. My complaint is regarding the airbags. None of the side or front airbags deployed at the time of all impacts. I had the vehicle inspected by an independant inspection company after contacting Toyota. I have yet to hear back from Toyota even though they have had the report for almost two months. I finally received the report from the inspector after threatning to have my attorney contact them. I don't know how to read the findings of the report since its all technical engineering. I am attaching the report and hope that someone in your department can review it and followup. Thank you
The contact owned a 2010 Toyota Prius. While driving approximately 30-40 mph, the contact crashed into the rear of a police vehicle. The air bags did not deploy. The contact's chest and face struck the steering wheel. The contact received injuries to the clavicle area, shoulders, face, eyes, head/brain, and neck area. Extensive medical attention was needed. The vehicle was not towed; however, a police report was filed the vehicle was taken to the dealer where it was diagnosed that the air bag sensor was missed by a couple of millimeters, which prevented them from deploying. The vehicle was deemed totaled. The manufacturer was made aware of the failure. Updated 07/13/17
Airbag warning light illuminates. Toyota service techie's diagnostic showed a disconnected spiral cable. Techie explained that the spiral cable has electrical connections to the driver's airbag module and the driver's air bag would not deploy in an accident. He said I should install a new cable spiral assembly kit (aka "clock spring"), part # 8430747020 at a cost of nearly $1000, including over $700 for the part. I did some research. Part # 8430747020 was installed in many Toyota vehicles, and has been recalled for the same problem in the corolla, matrix, highlander, Tacoma, rav4, and yaris. See safety recall E0M (E1M) April 2015, update 5/12/14. The Prius is not mentioned in the recall, although my car has the same exact problem with the identical part, and the Toyota service supervisor agrees it is the same problem and part. I explained this to the service technician and supervisor, who called Toyota, and Toyota offered to cover 50% of the cost of the part, and none of the labor cost. I asked whether they could do the same fix in my car as they do on the recalled vehicles, namely installing part # 04004-07122, and they declined. See technical instructions for safety recall E0M spiral cable replacement. Toyota should be recalling my car and fixing this problem at their expense, not just reducing the cost of the part. Second, they should not be replacing this defective part with the same defective part. They should do a fix that will last. I assume the fix they've done on all other vehicles, with part # 04004-07122, would work for my Prius. They refuse. Fyi- the airbag light has been on and off for years, and seen by Toyota during that period. This particular problem was diagnosed May 1, 2017. They believe the previous airbag warning lights were unrelated to this particular issue.
The contact owns a 2010 Toyota Prius. The contact received notification of NHTSA campaign number: 16V487000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2010 Toyota Prius. The contact received notification of NHTSA campaign number: 16V487000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Takata recall. The contact owns a 2010 Toyota Prius. The contact received notification of NHTSA campaign number: 16V487000 (air bags). The part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
After providing notice of NHTSA recall no. 16V-487 Toyota subsequently refused to replace the retention brackets on the curtain shield air bag inflators subjecte to said recall. The recall is clear that the retention brackets should be provided at no charge.
Air bag recall - took my car in to kerry Toyota in florence ky and they said they did not have time to perform the recall fix that no one there could do it. I had made an appointment a few weeks in advance on their mobile site and specifically said I was bringing my car in for the recall fix.
Takata recall. The contact owns a 2010 Toyota Prius. The contact received notification of NHTSA campaign number: 16V487000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
2010 Toyota yaris. Consumer writes in regards to remedy not available to repair passenger seat belt malfunction recall 16V-340. The recall the consumer referenced is for the air bag. 8jb
Takata recall. The contact owns a 2010 Toyota Prius. The contact received notification of NHTSA campaign number: 16V487000 (air bags). The part to do the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
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