This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Vehicle brake actuator failed causing loss of brakes during reversing, all brake warning lights illuminated on dash. Found that Toyota extended warranty on this part expired in December 2017. I was never sent a notice about this part possibly failing.
Brake, ABS, vsc, ! with circle around it, and a solid high pitch alarm came on while driving and when coming to a red light at 55mph, I noticed my brakes had failed. This had almost caused me an accident by running into the back end of another car. Thankfully I had my foot and the brake peddle pressed almost through the firewall as was able to stop. This is not a hazard, this is extremely dangerous for any Prius driven like this.
The ABS warning came on and we took it to the dealership for diagnosis. Apparently there was a "warranty enhancement program" attached to this car for this specific problem, the brake actuator assembly". however, even this is a known manufacturing-defect, Toyota is refusing to pay for this service because they reasoned that this has fallen out of their warranty dates, which included 2 types of coverage: Primary coverage ended 12/31/2017 and secondary coverage for car less than 10 years old from the first use or 150,000 miles, whichever occurs first. According to Toyota, the first use of my Toyota Prius is 10/13/2007, and 10 years from that date is 10/13/2017, which came before even the deadline for primary coverage. This "warranty enhancement program" is for 2004-2009 Prius. You would think it will cover at least until the last manufactured car of 2009, but that was not the case. Also, the dealer and the manufacturer both stated that they can't fix it unless you actually have the ABS light turned on and it warns about the issue. You would think if that light comes on, it will be very dangerous if you are driving 60 mph on the freeway and you can't brake! Toyota definitely did not think so. The repairs I was quoted for this particular problem is $2800 + tax, which is expensive and I can't afford to pay for it. I feel ridiculed because this is a manufacturing defect and it is not something related to wear-and-tear. Toyota acknowledged that this is a manufacturer defect and the reason they refuse to pay for this service is because it fell outside of the "extended warranty period". we did not even receive the notice to begin with; I found this out on the internet and apparently, a lot of people have this problem with their vehicles and Toyota either dragged out the timeline of repair so that it will surpass the deadline stated on the letter of the program.
ABS, break and the vsc lights are on which is indicate that my actuator ABS system fails in my Prius 2008. Technician notes: C1256 accumulator low pressure. 0.00 0.00 C1391 abnormal leak of pressure. The ABS brake actuator has failed. This a known issue. To rectify this issue we will need to replace the ABS brake actuator, resistor, and flush the system. Tsb-0032-16 states that this is a common issue caused by an internal brake fluid leak in the brake actuator. The front brake pads look almost new, and the rotors are in good shape. The rear shoes and drums are in good shape as well. The noise the customer is hearing is the ABS engaging. This is covered under warranty from Toyota for 10 years, 100,000 miles. I called to see if they would honor this. They said that the vehcile is out of warranty. Brk0 rp R&R ABS brake actuator and bleed the system. Labor : $624.75 expressly disclaims all warranties, whether express or implied, including any parts : $1,981.39 implied warranty of merchantability of fitness for a particular purpose and sublet : $0 neither assumes nor authorizes any person to assume for it any liability in $0 connection with the sale of said products. Supply charg other fees : $30 subtotal : $2,636.14 X____________________________________________________ date ________________ sales tax : $165.94 total : $2,802.08 paid by : pay ref : paid : $0 due : $2,802.08
Brake actuator failing (warning lights on, clunking sound when depressing brake, increased force to apply brakes) two months after extended "service campaign" ended. Had a recall been issued I would have been notified there was a technical problem that needs to be fixed. A known technical issue that affects a vehicle's brakes and anti- locking braking system should result in a recall.
- Orlando, FL, USA
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In bumper to bumper traffic the brakes failed to stop the car when approaching a traffic light. It bumped the vehicle in front at a low speed without injuries or damage.
My mother has a 2008 Prius that has two serious issues that Toyota has acknowledged and even offered to fix under what they call a support program. Sounds great right" here's the problem. 1. she never received a letter notifying her of the problem and that it needed to be fixed (and only now that the issues have become her issues is she aware there was a recall and 2. Toyota set a time frame to fix these issues which she is now past. Again, sounds like they tried to do the right thing" the first issue is an internal leak causing her brake booster to malfunction (which is a Toyota issue, not an age or wear and tear issue) and the second issue is that there are no lights on her dash board(combination meter) which means that for a Prius, there is no way to tell your speed or gas levels. So take that in. She has a car, that has two major issues, one of which Toyota fixed up until Dec of 2017 and the other Dec of 2016 and are caused by faulty parts and labor by Toyota, and they will no longer fix these. The break issue cost $2400 and the dash $800. For an issue that is caused by Toyota not the driver or wear and tear and is a serious safety issue. This is the kind of company Toyota really is. Several years ago my mom received about 14 letters stating she needed to come in and replace her floor matts because they were part of a recall. Floor mats! she's received recall issues on her door lock among other things that she promptly had fixed. She took her car to the Toyota dealership many times and no one ever mentioned these issues or "support programs". but breaks and dashboards aren't as important as floor mats or door locks. I would love for Toyota to explain to me and everyone else, how something they acknowledge is a Toyota issue, has an expiration date to get fixed by them.
My car has been making noises for a couple years now and I recently found out it's been my brake actuator. Due to the actuator not keeping compression the ABS brake system isn't working properly and my car rolls right out of the driveway into the road die to poor braking system. I've called Toyota and spoken with the dealership they're aware of the safety issue but state my car is outside of the warranty period and want $3400 for repairs than may increase once work has begun.
Have been hearing more noises than usual and then the brake wasn't staying engaged after starting the vehicle and putting it in gear. Then all brake warning lights have come on, brake, ABS, vsc, and (O), and stayed on. Local dealership is saying it's the brake actuator and quoted me $2,900 to fix. Really?!
Running on a city street at 20 miles, gas pedal would not work, could not decrease or increase mileage. Brake pedal worked but went all the way down and finally stopped with a jerk. A constant noise and and has a Toyota confirmed brake acctuator problem that Toyota refuses to help since extra warrant expired in 12/2017
Purchased 2008 Prius in July 2017. The car has 85K miles on it now. Recently found out the brake actuators need to be replaced. This was diagnosed at the nearest Toyota dealership. They quoted it will be $2200 to replace. In addition, the dealer said it was a known safety issue and there was no warrantee available for it. This known safety issue is a very expensive ordeal to handle. This is a Toyota structural integrity problem from the information received from the service dept. At the Toyota dealer. If there was a extended warrantee out there that termed, they need to re-instate it. Toyota needs to correct known safety issues as such, especially when it comes to the braking system.
The contact owns a 2008 Toyota Prius. While the vehicle was stationary, the brake actuator developed a leak that caused it to malfunction. The contact stated that the ABS also failed and he could not stop the vehicle. The vehicle rolled out of the driveway into the middle of the road. There was no crash due to the failure. Bell Toyota in peoria, Arizona was made aware of the failure, but the vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 147,000.
Brake actuator failed but the warranty expired less than 2 months ago. It's a $2000+ cost to replace the part. I want Toyota to pay for it because it was their shoddy assembly that caused it. There are so many complaints on priuschat and whatnot.
ABS actuator, vcs failure. Unsafe braking issues. Toyota dealer is quoting $2500 to fix. Found that a warrant extension was added by Toyota as this is a known issue, although Toyota Corp is saying that the warranty extension expired January 1st, 2018. A friend with a 2006 Prius has the same warranty extension expiration (letter attached) and where my car is a 2008 model, Toyota Corp advises that the extension expires at the same time and that there is no other options, that they will not assist with this safety problem.
There is a recall on break actuator failing. When I called Toyota and local dealership they said that I am out of the extended warranty period. When I was in the dealership last year they said without the warning lights on they can't fix the issue. The lights came on yesterday, the problem starts when the mileage is high, my car has just 78000 miles. The dealership and Toyota will not fix the problem. Please help me in this regards as this is a safety concern on my car.
I noticed a buzzing sound from my engine compartment a couple of days ago. The buzzing sound occurs every 15 seconds and last for around 4 seconds. After doing research I found this is the sound of the ABS brake actuator on the verge of failing. I also discovered that 1.5 years ago Toyota sent a letter to all 2004-2009 Prius owners about this issue and offered to replace for free until Dec 31st 2017 or 10 years/150,000 miles after. I never got this letter and my Prius has 163,000 miles. I am attaching the zg-1 letter that was suppose to be sent to all 2004-2009 Prius owners. I feel that a recall should be issued regardless of mileage as this is a brake safety issue. Their letter confirms they know of the problem but only gave 1.5 years to fix which is unfair to 2008-2009 owners whose cars have not been around long enough for this to happen yet.
The contact owns a 2008 Toyota Prius. While driving 40 mph, the contact heard a screeching noise while depressing the brake pedal. The contact also noticed that if the pedal was depressed quickly, the vehicle took a longer time to stop. The vehicle was taken to john elway's crown Toyota (1201 kettering dr, Ontario, ca 91761) where it was diagnosed that the brake actuator assembly failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and stated that they would look into the situation. The approximate failure mileage was 148,045.
Anti lock brake actuator and pump has gone out Feb. 2008. Brakes would lock up Feb. 2017. New from Toyota is $1600. City and highway driving was told if had a wreck they would lock up if we did not replace. We had to quit driivng brakes control got so bad till we could afford a used part off internet for $645.
If I am applying the brakes when I hit a pothole or bumps in the road the brakes briefly stop working and don't re engage for several feet. Thus, if I am driving 30mph, the brakes won't re engage for about 15 feet. I took the car to the dealer twice and they claimed there was no problem. I checked online and found numerous complaints of the exact same problem by other 2008 Prius owners. I believe it is a programing problem with the interplay of the traction control system and the ABS system. Apparently there was a recall for a similar problem in the 2010 models but not the 2008 models. I have experienced this problem throughout the life of the car. Please look into this problem
My 2008 Prius (67,500 miles) regularly serviced at the Toyota dealer had a catastrophic brake failure while I was going in reverse down my drive way. I have done the same maneuver every day for more than 20 years in this driveway and never had a problem. As the brakes failed I attempted to pump the brake pedal more to no avail. The car crossed the street and went in the neighbor yard across from my driveway. The car is totaled and I believe it was a complete brake failure that caused the accident. I would like Toyota to compensate me for the total loss of my car.
A D V E R T I S E M E N T S
- Pittsburgh, PA, USA