This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2007 Toyota Prius. The contact stated while driving, the headlights would become abnormally dim before failing intermittently. The contact would have to repeatedly switch the lights on and off before operating as normal. The dealer advised that the headlights would need replacing. The vehicle was not repaired. The failure mileage was 70,000 and the current mileage was 79,000.
The contact owns a 2007 Toyota Prius. The contact stated the headlights would intermittently fail without warning and would often flicker from on to off repeatedly. The headlights were replaced by the contact yet the failure persisted. The contact stated the headlight was replaced three times within one year. The manufacturer advised there was not a recall for the failure and disregarded the failure as a safety issue. The manufacturer would not provide any assistance. The failure mileage was approximately 80,000 and the current mileage was approximately 108,000. Updated 10/21/10. The consumer also stated the brake and taillights failed as well. Updated 10/25/10 updated 11/15/10 * bf the consumer stated she will be contacting Toyota again, as the headlights are not performing as they should. While on her way home, the headlights started blinking on and off, until finally they went completely went out. Updated 11/26/10. Updated 01/06/11 updated 03/02/11
The contact owns a 2007 Toyota Prius. The contact stated the headlights would fail to illuminate intermittently. The dealer replaced the bulb, stating it was defective. The manufacturer advised they were aware of the failure and previously provided reimbursement for the light bulb but the offer was no longer effective. The manufacturer would not provide any assistance. The failure and current mileages were 37,432. Updated 10/27/10.
The contact owns a 2007 Toyota Prius. The contact stated that while driving 35 mph at night, one of the front headlights would suddenly shut off and occasionally both of the headlights would shut off which made it difficult to drive at night. The contact had to turn the vehicle off and restart it. The contact stated that she is familiar with NHTSA, PE09019, exterior lighting, headlights investigation. The failure mileage was approximately 50,000.
The contact owns a 2007 Toyota Prius. The contact stated that while driving, the headlights would suddenly shut off. The contact was driving approximately 30 mph when the lights shut off. The lights would come back on when the on/off switch was turned off and on. The failure occurred intermittently. The vehicle was taken to an authorized dealer but no repairs were made when the complaint was filed. The VIN was not available. The current and failure mileages were approximately 65,000.
- Beaumont, CA, USA
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The contact owns a 2007 Toyota Prius. The contact stated while sitting idle with the engine running, the driver side hid headlight failed. The hid headlights were replaced and the contact was reimbursed by the manufacturer. After speaking to the manufacturer, the passengers side hid headlight also failed and was replaced by the dealer. The failure mileage was 90,000 and the current mileage was 100,000.
The contact owns a 2007 Toyota Prius. While driving at speeds of 30 mph, the vehicle exhibited abnormal surging and the headlights became inoperable. The vehicle had not been received any repairs to correct the failure. The failure mileage was 18,195 and the current mileage was 18,200.
The contact owns a 2007 Toyota Prius. While driving at speeds of 35mph, the hid headlights would fail intermittently. The dealer advised there were no complaints similar to his failure. Any repairs made to the vehicle would be at the owners expense. The contact attempted to contact the manufacturer however, his call went unanswered. There have been no repairs made to the vehicle to date. The failure mileage was 40,000 and the current mileage was 45,000.
TL * the contact owns a 2007 Toyota Prius. While driving at speeds of 65 mph, both headlights failed. The parking lights were still operable and when engaging the dimmer switch, the parking lights failed as well. When turning the light switch back on, the lights were operating as normal. The vehicle had not been taken to the dealer or a repair shop. The contact stated this was the second occurrence of the failure. The failure and current mileage were 51,000.
The contact owns a 2007 Toyota Prius. While driving approximately 60 mph, the contact noticed that the headlights shut off. He was able to turn the headlights on and they began to function normally. The headlights began turning off and on every day; occasionally one or both headlights would continue to shut off. The vehicle was taken to an authorized dealer where he was informed that the entire headlight system needed to be replaced. The vehicle had not been repaired and the contact had not called the manufacturer when the complaint was filed. The failure mileage was approximately 60,000. The current mileage was approximately 65,000.
The contact owns a 2007 Toyota Prius. The contact was driving approximately 45 mph at night, and observed that both headlights functioned one at a time intermittently. The failure resulted to limited visibility. The vehicle was taken to an authorized dealer on several separate occasions for the identical failure. The technician stated that the bulbs required replacement which involved the removal of the front bumper to install the bulbs. The vehicle has not been repaired at this time. The failure mileage was 20,000. The current mileage was 59,000.
The contact owns a 2007 Toyota Prius. While driving 55 mph when the right headlight shut on and off. The vehicle was taken to the dealer where they stated that this was a known problem with this make and model the repair will be at $400. There have been no repairs done to the vehicle at this moment. The failure and current mileage was 47000.
2007 Toyota Prius with tire failure and brakes grabbing. The battery and headlights failed. The consumer stated Toyota has since removed this particular type of bulb and assembly from production. When the vehicle was 1 year old the consumer was stopped by the police and given a warning for the headlight being out. However, when the consumer and her husband exited the vehicle, they along with the police officer found both headlights were working and he let them go without a citation. The consumer has since discovered that one headlight or the other will just go out on occasion during every drive. The brightness of the headlights began to dim when the vehicle was only a year old. Toyota recommended using the headlights less and they further recommended not using the highly touted feature that allows the lights to automatically turn off after the vehicle has been turned off. Last month, the consumer received a letter from Toyota regarding information about a problem with the hid headlights. The letter stated the customer support program would reimburse for some cost relative to the defective headlights. However the local dealer did not agree and the cost far exceeded anything mentioned in the letter. The dealer informed the consumer the cost of installation for new bulbs would be $245 in labor for each headlight replacement, that was in addition to the exorbitant cost of the bulbs themselves.
The contact owns a 2007 Toyota Prius. The headlights were flashing on and off. The failure occurred intermittently. Whenever the lights came back on they were dim. When the vehicle was taken to the dealer they stated that nothing was wrong with the vehicle. The failure mileage was 51000. The vehicle current mileage was 54000. Updated 04/05/10 the drivers side headlight was replaced in 2008 after only 35,000 miles. Updated 08/11/10
2007 Toyota Prius with headlight failure. Consumer states that Toyota mechanics do not tell consumers about these issues when vehicle is being serviced. Consumer would like to know why the lifespan for these headlights is so short.
2007 Toyota Prius with high-intensity-discharge headlight failure. Consumer states that the headlights begin to flicker or have intermittent failure. The consumer was informed the parts would be free of charge, but he would be responsible for the labor. The consumer was informed the labor was $204. Updated 06/08/10.
The contact owns a 2007 Toyota Prius. While driving over any potholes in the road at speeds of over 10 mph, the traction warning light would illuminate on the instrument panel. The vehicle also made a loud grinding noise while depressing the brake pedal and they would not engage. The contact confirmed that the brakes felt as if they were "locking." The manufacturer and a local dealer were contacted, both of which were not willing to offer any assistance. No repairs were made to the vehicle. On a separate occasion, the headlights intermittently failed to operate. The dealer replaced the bulbs in both headlights. There were no recalls. The failure mileage was under 1,000 and the current mileage was 20,400. Updated 03/04/10. Updated 05/10/10
The headlights on my 2007 Prius keep going off. One was replaced during warranty period. The car was less than a year old. The other went out 4 months later, less than 18 months old and was not covered by warranty. Lights that last than 18 months are defective. I have been repeatedly approached by other Prius owners with similar problems.
A D V E R T I S E M E N T S
- Jblibertyville@Sbcglobal.Net, IL, USA