This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
While driving on a city street in baltimore, md on vacation at about 35 mph having just cone around a blind curve my vehicle's engine shut off and would not restart, got multiple malfunctions on the display. We were almost rear ended multiple times due to the vehicle being in a lane of traffic for about an hour after it shut off. Had it towed to the dealer and was told that it was the fuel pump. The mechanic said that the non-hybrid had a recall but since we have a hybrid it only has a tsb so it is not covered by the recall 20V012000 even though it should be as the entire gasoline fuel system is the same. I looked up the recall information and the hazard described happened to me except we didn't crash.
Vehicle stalls out several times. Have taken it to dealership but no problem found. We were driving the vehicle made a turn onto a major street during rush hour. It stalled out, we just made it to the side of the road. Car finally gave out and did not start again. This is very dangerous due to poor power while driving and can endanger people in the car as well as surrounding vehicles.
Toyota issued a recall notice in January about possible fuel pump problems which if it failed could cause a crash. First indication was a fix would be available in March. As of today, no fix and no firm date when a fix will be available.I'm concerned about driving this Highlander now this is going on 6 months with my vehicle sitting in my garage. Calls to dealers are futile since they haven't been advised by Toyota. At this point I consider my Highlander a lemon.
- Valparaiso, IN, USA
Search CarComplaints.com for these popular complaint phrases...
I have received a recall notice from Toyota for a low pressure fuel pump issue which may stop the vehicle. If this happens the vehicle may stall while driving and could risk a crash. Nothing has happened so far but we are afraid to drive the vehicle. We got this car for towing and Toyota will not provide us with a comparable vehicle that will tow. The eta on the repair was to be about 6/1/2020 but Toyota will not provide a firm date for repair. All of our summer vacation plans are on hold until we get this fixed.
The contact leased a 2019 Toyota Highlander. The contact stated that while driving slow and attempting to park in a parking space, the entire instrument panel flashed along with a chime. There was a loud noise coming from the engine while the vehicle propelled forward. The brake pedal was depressed to stop the vehicle however the vehicle continued over a curb and crashed into a pole where it came to a stop. The vehicle was powered off in order for the vehicle speed to stop. No air bags deployed. There were no injuries reported. A police report was filed and the vehicle was driven to the residence. The local millennium Toyota dealer (257 N franklin St, hempstead, NY 11550) was called where it was suggested to have the vehicle towed and that they would follow up once the vehicle was in their possession. The vehicle was towed the dealer but no call was received so the contact called and left a voicemail. The manufacturer was then called and made aware of the failure. The contact was also informed by the manufacturer that paper work was needed to have the vehicle inspected and that the black box was to be inspected which could take a week for the results and a month for a solution. The contact received NHTSA campaign number: 20V012000 (fuel system, gasoline) however the recall remedy was not available. The failure mileage was 6,000.
The contact owns a 2019 Toyota Highlander. The contact received notification of NHTSA campaign number: 20V012000 (fuel system, gasoline) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. An unknown dealer was contacted and confirmed the part was not available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
I have a 2019 Toyota Highlander. A friend informed me of the recall that was identified back in January 2020 regarding the failing fuel pumps and risk of crash. Toyota never sent me a letter within the 60 days. I've been waiting on a solution ever since. On April 30 (today), I finally got a letter labeled "interim notice". the letter says they are working on a solution. I have five children and it is not right that we have to worry about ending up in a crash every time we drive it. I feel that I have been very patient with the situation. No solution after 4 months is completely unacceptable. Toyota should be held accountable and appropriately recompense owners in some manner in addition to replacing the defective part free of charge.
Takata recall. The contact owns a 2019 Toyota Highlander. The contact received notification of NHTSA campaign number: 20V012000 (fuel system, gasoline) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, there was an abnormal sound coming from the vehicle, happened at a parking lot. The vehicle stalled without warning. The vehicle was taken to peterson Toyota (9101 w fairview ave, boise, id 83704 35816), however, the mechanic was unable to duplicate the failure. The dealer confirmed that the part needed for the recall repair was not available. The manufacturer was notified of the failure. VIN tool confirms parts not available. The failure mileage was 4,000. Consumer stated manufacturer could not help and for the consumer to keep contacting the dealer. Rental car was offered.
The contact owns a 2019 Toyota Highlander. The contact stated that while driving through a parking lot at 10 mph, the vehicle stalled as the check engine warning light flashed. The vehicle was taken to peterson Toyota (9101 w fairview ave, boise, id 83704) where the mechanic was unable to duplicate the failure. The contact then received notification of NHTSA campaign number: 20V012000 (fuel system, gasoline) however, the part to do the recall repair was unavailable. The same dealer was contacted and confirmed that the part was not available for the recall repair. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure but could not do anything and told the consumer to work with the dealer. The failure mileage was unknown. VIN tool confirms parts not available. Consumer stated when backing out of the driveway car jerked and almost hit the another car behind him.
We purchased this vehicle new in may, 2019. Within a few weeks, we noticed a problem with it stalling out momentarily when turning at intersections or idling at lights. Within 4-5 seconds, you could feel it finally pick up fuel and go. It gives you a very scary feeling to think you can't keep moving along with the traffic, especially when our grandchildren are in the back seat. We returned the vehicle to the dealer and was told there was a recall for the fuel pump and we would need to leave it there for repair. They put us in a rental Dodge durango, which is fine, but that's not the vehicle we wanted when we purchased our Highlander. This was over a month ago and when we contact the service department are just told that there is still no fix in sight. We think it's been long enough for something to have been done. Our warranty is expiring while it sets on the dealer's lot in the hot Florida sunshine. It was always garaged while in our care.
There was a recall for this vehicle on January 13, 2020. It is now April 26,2020 and there is no remedy for the issues which can result in a deadly crash. The vehicle may stall while driving and the steering wheel will lock. The vehicle is equipped with a low pressure fuel pump which may stop operating causing the vehicle to stall and be unable to be restarted. It is ridiculous and unacceptable that we purchased a brand new, supposedly safe car, that now is a death trap. Toyota has failed to provide a remedy for the defect within a reasonable time.
I own a 2019 Toyota Highlander, it has stalled several times during busy commute to or from work. I am so scared to drive this vehicle, that I refuse to drive it to any destination longer than 50 miles. I need this car replaced, I have three young children, and I paying for an unsafe, unreliable car. I would like for Toyota to replace this vehicle.
There has been no accident however I am still waiting for the recall to be remedied in a timely manner recall was apparent Jan 13,2020 there is a potential for loss of life if my vehicle should be operating at a high legal speed limit and suddenly stop because of an inadequate fuel pump. This delay is not acceptable. I purchased a brand new auto and it should be fully operational as I rely on it to get me to and from work and daily life activities.
Thge recall does not have a fix. It is dangerous and driving this vehicle greatly increases the risk of a crash.it has been in this condition for quite some time, I am afraid to use my 2019 Toyota highlande. Toyota cannot provide a date for a "fix" they need to buy my car back. Apprently this condition was on going since I bought the vehicle.however, was not discovered until several months ago.
I bought this 2019 Highlander 2 months ago and the check engine light came on-the fuel injector was burnt up, replaced it, not even 24 hours later the car was pouring gas and check engine light back on..it barely has 30,000 miles on it. I will never buy a Toyota again. We are stuck with this car and it's a ticking time bomb with an open recall we were not informed of that is very dangerous, it went into low engine power and stalled in the middle of a very busy street and almost caused me a wreck.
The contact owns a 2019 Toyota Highlander. The contact received notification of NHTSA campaign number: 20V012000 (fuel system, gasoline) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact stated that Lexus of Tacoma at fife located at (1708 40th ave ct E, fife, wa 98424), exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
There has been a recall issued on this vehicle from 13 Jan 2020. There is no remedy yet. The issue has to do with the fuel pump malfunctioning, which can lead to loss of power and increased risk of accidents. Having been in a vehicle before with loss of power in rush hour traffic, I'm unlikely to walk away from the same type of malfunction if it were to happen again. I can't drive my vehicle with any confidence it will be safe. It's been 2 months and no remedy is yet available. This is ridiculous.
A D V E R T I S E M E N T S
- Salem, WV, USA