This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The driver side visor does not stay propped up in the forward direction. It drops down to a vertical position downwards, where it blocks the driver's view.
Submission from constituent re defective visor/ safety problems 2002 Toyota Highlander ( full document not imaged). The consumer stated about four months ago, the passenger side visor would not remain in the up position, and approximately two weeks later, the same thing happened on the driver's side.
The contact owns a 2002 Toyota Highlander. The contact stated that while driving various speeds over road bumps, the sun visor would fall, causing the driver's vision of the roadway to become obscured. The vehicle was not inspected by a dealer or an independent mechanic. The manufacturer was contacted and they offered no assistance. The failure and current mileages was approximately 166,000....updated 05/08/13
- Falls Church, VA, USA
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Driver/S side sun visor will not stay up. While driving, it suddenly drops obscuring my vision and putting the driver at extreme risk for an accident (impaired vision of the road). There is no apparent way to fix this problem short of replacing the sun visor (estimated cost of approx. $700 per blogs). This problem has been experienced by many owners of 2002 Highlanders as exemplified via "complaint" postings.
This is clearly a design flaw & potentially dangerous. The sun visors fail & drop down in front on you, no longer staying at a proper angle or staying up. I cut one open & found that the pivoting pin is coated in plastic & held in place by a metal clip. Over time the plastic cracks & falls off the metal pin causing the loss of the required friction to hold the visor securely in place. My 1st repair was to reform the pin with epoxy, but the force from the metal clip was too much and it failed in a few months. The next fix was to cut the visor open again & force the part of the pin still covered in the original plastic coating deeper into the metal clip. That repair lasted until now. The replacement parts are ridiculously expensive, but now I can not repair it and not doing so would be a driving hazard. From what I have read online this is a common problem and Toyota should have done something by now.
Driver's side sun visor keeps falling down suddenly while driving. While searching online, I found out that many 2002 Highlander owners have the same problem. Repair is too costly. It is definitely a safety hazard.
Over the past few months the drivers side visor would fall when I press the breaks. Blocking my vision. Recently, the visor will not stay up at all, and needs to be taped up to prevent it from falling while I am driving.
The driver's sunvisor does not work. It won't stay in position or even up. The visor just falls down all the time, blocking the driver's view. There are complaints about the same issue with no solutions all over the internet. I tried talking to Toyota - they just told me to buy a new $700 visor. But I have known others with this same year/model/make (2002 Toyota Highlander) of car and even after replacing the visor, they have the same issue.
The contact owns a 2002 Toyota Highlander. The contact stated that approximately two years ago he noticed that the drivers side sun visor would fall and obscure his vision while driving. The vehicle was taken to a dealer who advised him that it needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and offered no assistance. The failure mileage was approximately 70,000. Updated 09/21/11 the consumer also stated the passenger side visor failed as well. Updated 09/28/11
I have a 2002 Toyota Highlander and both sun visors will not stay up. This is creating a safety hazard when they fall down and blocks my view while I am driving. What's it going to take - someone getting killed before Toyota will admit that the visor is too heavy and needs to be corrected. Seems with all the negative publicity that they have received lately that they would do what is right and correct the problem on all their vehicles with this problem. I know that it would be costly but it is their product and they should be willing to do the right thing.
Sun visor on the driver's side suddenly falls from its normal position during driving blocking the driver's field of vision. That might case an accident.
Sun visor on my 2002 Toyota Highlander will frequently fall down without warning. This results in my view of the road being unexpectedly hindered. This could easily result in an accident. This happens frequently - I.e. almost every time I drive more than 3 miles.
My Toyota Highlander on both the driver and passenger side sun visors drop down while driving. Research of this problem indicate others are having the same problem which potentially can cause an accident by blocking vision or disturbing the driver while driving. Notified Toyota of the problem and got a very prompt standard customer service reply that the warranty has expired and basically it is your problem versus a potential design flaw that may have safety considerations and they at least could of provide assistance to correct the problem other than a replacement at $660. Even at that based on the internet that is not a permanent repair since it is a design flaw. Apparently this is also a problem with other Toyota models.
Toyota 2002 Highlander limited driver's side sun visor flops down into driver's vision while driving. Obscures view momentarily creating a crash danger. Visor has lighted mirror and garage door opener built in. Reported to dealer and visor was replaced under service plan.
Driver's side sun visor falling into driver's field of vision when vehicle in operation. 2002 Toyota Highlander limited. Occurs constantly and began about three years after the visor was replaced for the same problem.
Was driving in rush hour traffic when the driver's side visor on my '02 Toyota Highlander suddenly dropped down to obscure my vision. This necessitated me hitting my brakes and ducking down to the right of the steering wheel in order to view traffic. There were no "events" leading to malfunction. The visor will no longer remain in the "up" position and poses an ongoing safety hazard as it must either be held in place while driving (forcing the driver to use one hand on the wheel), taped in place (where it will still drop down if/when the tape gives out); or force the driver to lean to the right in order to see around the visor (thus prohibiting the use of the rearview and sideview mirrors(.
2002 Toyota Highlander driver side sun visor will not stay up. It flops down into your view everytime you hit a bump. Toyota dealer wanted $650 to fix/replace here in indianapolis. Car only has 60,000 miles, this shouldn't be a problem that is so expensive to fix.
2002 Toyota Highlander: Both driver's side and passenger side sunvisors will not stay in up position. The visors drop without warning multiple times every day since the problem began to occur. This is a safety hazard as the driver's side sunvisor randomly drops down without warning completely obscuring the driver's vision. Reported the defect to my Toyota dealer and they informed me that the only option was to pay for replacements at a cost of several hundred dollars each. This assessment was given without any inspection of the vehicle and in a manner which strongly implied that this was a problem which they were very familiar with. After speaking to Toyota, I decided to research this for myself on the web and found many similar incidents. This is clearly a dangerous design defect and needs to be remediated by the manufacturer urgently before someone's family is killed because the visor drops and blocks their view of the traffic ahead.
A D V E R T I S E M E N T S
- San Diego, CA, USA