This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Defective visor on 2002 Toyota Highlander that will not remain in "up" position. Any bump will cause the visor to fall, and potentially block the driver's field of vision. Dealer wants $667 to replace the visor - more than I paid for my first car!
My 2002 Toyota Highlander driver's side sun visor continuously falls down and will not stay in place. The passenger side sun visor stays in place if the car isn't moving, but will suddenly fall down unexpectedly when the car is in motion. The dealer says it would cost $600 to replace each visor, but my question is, why should I or any consumer have to pay for a manufacturer default? I have resorted to placing a velcro strip on the ceiling to keep the sun visor in place, which of course prevents me from using the visor at all.
I have a Toyota Highlander 2002 limited, V6, both sun visors constantly fall down and won't stay up even with heavy duty velcro strips. It is distracting and blocks the drivers view.
Driver's side sunvisor keeps falling in to my line of vision unexpectedly. It's on my 2002 Toyota Highlander. It is terrifying when you're on the highway in traffic and it falls!
- Pasadena, TX, USA
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I have a 2002 Toyota Highlander. The sun visors will not stay in the up position. They randomly fall down partially blocking my view and creating a safety hazzard. I originally took it back to the dealer who had it replaced but the same thing kept happening. I went online and discovered that it's not just my 2002 Highlander. I've tried velcro but that won't hold it in place. I've had several near accidents on the highway as a result of this issue. It happened again today and I just can't take it anymore.
The driver's side sun visor will not stay up and it is impairing my vision. If I can get it to stay up for a few minutes, it falls unexpectedly into my view, cutting off my line of sight and nearly causing an accident. The only remedy I can see is to remove it, but then I am blinded by the sun. I drive with my child in the vehicle with me and find this to be quite disturbing when it happens. I bought the Highlander because of its safety rating, but this is very disappointing. This has been happening for some time, and now the visor just swings in front of me without staying up or forward, out of the way. The date reported below is not the first time this has happened.
We have a 2002 Toyota Highlander which we purchased new in April 2002. The vehicle has about 39,000 miles. For the past 3 years the driver's side sun visor suddenly falls down and partially obstructs the driver's vision. It falls down at slow speed when the vehicle goes over bumps. It falls down on the interstate at highway speeds from vibrations - such as expansion joints in the road. It is usually just annoying but once in awhile it is very dangerous such as when your are passing on a two lane road it will suddenly drop down obstructing the driver's vision. I have looked on line and found this is a very common problem with the 2002 Highlander. And it is very expensive to fix if you have the garage door remote built into the visor - as we do. About an $800 repair - with the majority of the cost being the part. I think this is a safety issue and these defective visors should be replaced by Toyota. I don't know the exact date or mileage when this part started to fail so I estimated both.
2002 Toyota Highlander drivers side visor will not stay up. This is the second $850 unit in 2 years. It's annoying, not to mention dangerous when it dropped down unexpectedly and blocked my view through the windshield. Between the visor and the hood of the vehicle, I could see about a 2" strip of asphalt about 10 feet in front of the hood. Very very dangerous!!!!!!
How many complaints do Highlander owners have to submit about sun visors dropping before something done about it. Is Toyota going to wait until someone gets in an accident due to it. I have a 2002 Highlander and have been trying different things to make the visor stay up for years, with little success. Were there any deaths or injuries? no not yet why wait until it happens! [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
My 2002 limited Toyota Highlander has a sun visor that wont stay up. It is the driver side and I am very concern especially when hitting mild road bumps it falls down. I am holding it with velcro and I have to change that every other month. This is a safety problem and would appericate if someone can look into it. I looked at the online forums for Highlanders and they are reporting the same problem.
The drivers side sun visor, which has the electronics built in, unexpectedly flops down. It started in 2004 and has progressively gotten worse. Toyota wants over $750 to replace it. Repair is not offered. It occasionally falls unexpectedly and blocks my vision of traffic lights. However, I didn't consider it a real safety hazard until recently. It fell at an inopportune moment, distracted me, and I was almost envolved in an accident. There is no reason this item should have failed after only 1 1/2 years use and there is no reason a replacement should cost $750. This is a design defect and it is a safety hazard.
My 2002 Highlander also had the floppy visor syndrome when out of warranty. Cost to replace was $660 but North kingstown Toyota did a courtesy replacement at no charge. All who have paid for this repair should consider a class action suit against Toyota for ignoring another safety problem.
My 2002 Toyota Highlander driver's side sunvisor will fall down unexpected blocking my view for a few seconds. For safety reasons, I cannot use my visor as I bungy cord it to stay up. But another safety issue now is there no protection from the bright sun or snow.
The 2002 Highlander driver side sun visor drops down and obstructs the driver's view of the roadway. Toyota charges +/- $600 for the part alone. There is a blog with Toyota owners that demonstrates this problem is very common and is definitely a safety issue. The visor drops every time the car is in use, especially in warm weather.
The driver side visor constantly folds down blocking my vision when I am driving. Visor in loose. This happens all the time. Avoided a few accidents already.
02 Toyota Highlander drivers side sun visor drops down while driving $650 for a Toyota replacement or $450 at the auto wreckers, many people have the same complaint.
A D V E R T I S E M E N T S
- Quincy, MA, USA