This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2018 Toyota Camry. The contact stated while driving 60 mph, the vehicle sputtered then regained power. The contact pulled over as a precaution and waited and then restarted the vehicle and drove to his destination. The vehicle was taken to the dealer crystal Toyota (220 us-22, green brook, NJ 08812 (732) 968-1000). The dealer stated that they would look at the vehicle however, the contact waited for over 3 hours. The contact saw that the vehicle was not being serviced and retrieved the vehicle and left the dealer. The contact saw on the internet and suspected that there was a recall for the fuel pump however, he was unable to check the VIN. The manufacturer was not contacted. The failure mileage was 30,000.
The contact owns a 2018 Toyota Camry. The contact stated that the vehicle was serviced under NHTSA campaign number: 20V012000 (fuel system, gasoline) at thomasville Toyota located at 14724 us-19, thomasville, ga 31757. After retrieving the vehicle, the contact stated that there was an abnormal fuel odor coming from the rear of the vehicle. The same dealer was contacted and informed of the issue. The contact was referred to the manufacturer to file a complaint. The manufacturer was informed of the failure and a case was filed. The failure mileage was approximately 8,000.
The contact owns a 2018 Toyota Camry. The contact received notification of NHTSA campaign number: 20V012000 (fuel system, gasoline) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. An unknown dealer was contacted and confirmed that the parts were available. The manufacturer was made aware of the issue. The contact had not experienced a failure. Consumer stated recall has been completed on 07/21/20.
The contact owns a 2018 Toyota Camry. The contact received notification of NHTSA campaign number: 20V012000 (fuel system, gasoline) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. An unknown dealer was contacted and confirmed that the part was not available. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Fuel keep coming back up from the intake (cap) every-time it's full and happen on hot weather days while in parking lot. It's happened a month after I bought the car (brand new), the dealer tried to replace charcoal canister, but now after a year the problem come back again and been happening for months now, bring to the dealer now (different than the one before), they can't figure out and blame me for overfill. They didn't want to do any repair or further investigation because they don't want to admit that they didn't totally fix the problem, it's easier for them to blame it on the consumers. Problem still there, now I'm worry it can cause an explosion anytime. And this is my only car to commute for now. I have reported this problem to the customer service but they seem not to care at all stating that the dealer did not find anything wrong. Both the dealer & manufacture denied the responsibility even though it's still under warranty. I'm tired and stressful with their irresponsible answers.
A D V E R T I S E M E N T S
- Bridgewater, NJ, USA