This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2018 Toyota Camry. The contact that while driving 60 MPH and attempting to complete a turn, upon depressing the brake pedal, the contact became aware that the brake pedal was stiff and had seized in the depressed position. As a result, the contact briefly lost control of the vehicle, coming to a complete stop in a field after leaving the roadway and engaging the parking brake. The service brake warning light was illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 21V890000 (Service Brakes, Hydraulic). The VIN was included, and the remedy was available. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 101,000.
The contact owns a 2018 Toyota Camry. The contact stated while driving approximately 30 MPH and attempting to stop the vehicle, the brakes failed to respond as intended. The brake fluid low message was displayed. The contact was able to safely pull the vehicle to the side of the road and inspect the brake fluid; however, no failure was found. The vehicle was not diagnosed or repaired by an independent mechanic or local dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 108,580.
The contact owns a 2018 Toyota Camry. The contact stated that while his wife was driving at approximately 35 MPH going down a steep decline, the brake pedal was depressed and travelled to the floorboard, causing the vehicle to reach speeds up to 82 MPH. The contact was unaware of any warning lights being illuminated. The contact stated that the vehicle coasted to a stop once the road leveled out. The vehicle was towed to an independent mechanic where the vehicle was not diagnosed as the contact researched online and found a recall. The vehicle was then towed to a Toyota dealer where the VIN was confirmed to be included in NHTSA Campaign Number: 21V890000 (Service Brakes, Hydraulic). The vehicle was repaired under the recall. The manufacturer was notified of the failure, and a case was opened. The contact was upset that he was not notified of the recall and was unsure if the vehicle was currently safe to be driven. The approximate failure mileage was 149,000. The VIN was not available.
The contact owns a 2018 Toyota Camry. The contact stated while driving at approximately 10 MPH and slowing for traffic in a parking lot the brake pedal was depressed; however, the vehicle failed to respond as needed. The contact stated that he was able to stop the vehicle. The contact stated there was no warning light illuminated. The contact stated that the vehicle was towed to an independent mechanic. The mechanic diagnosed the vehicle and determined that the vacuum pump brake assist assembly had failed and needed to be replaced. The mechanic advised the contact that the vehicle was included in NHTSA Campaign Number: 21V890000 (Service Brakes, Hydraulic) and referred the contact to a dealer. The contact had the vehicle towed to a dealer, who advised the contact that the recall was voided on his vehicle since an independent mechanic had worked on the brake assist assembly. The contact notified the manufacturer and was advised that the recall was voided. The vehicle was repaired but the contact had paid for the repair. The failure mileage was approximately 180,000.
The contact owns a 2018 Toyota Camry. The contact stated that while driving at an undisclosed speed and attempting to stop the vehicle, the brake pedal depressed all the way to the floorboard and the vehicle failed to come to a complete stop. The ABS and check engine warning lights were illuminated. The vehicle was not taken to the dealer nor an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 21V890000 (Service Brakes, Hydraulic). The manufacturer was notified of the failure but provided no assistance. The failure mileage was 149,000. The VIN was not available.
- Marana, AZ, USA
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The contact owned a 2018 Toyota Camry. The contact received notification of NHTSA Campaign Number: 21V890000 (Service Brakes, Hydraulic) and requested to be removed from the recall distribution list as she had traded the vehicle. The local dealer and manufacturer were not contacted.
The contact owns a 2018 Toyota Camry. The contact stated while starting the vehicle, there was a low brake power failure warning light illuminated. The vehicle was not diagnosed. The vehicle was not repaired. The manufacturer was notified of the failure. The contact related the failure to NHTSA Campaign Number: 21V890000 (Service Brakes, Hydraulics). The approximate failure mileage was 53,000.
The contact owns a 2018 Toyota Camry. The contact received notification of NHTSA Campaign Number: 21V890000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2018 Toyota Camry. The contact stated that as his wife was pulling into the residence driveway at approximately 3 MPH the vehicle had a brake failure. The contact stated that the wife's vehicle hit the rear of another vehicle in the driveway. The contact stated that there was damage to the front bumper and the passenger-side rear bumper of the second vehicle. The contact stated that his wife did not notice any warning lights were illuminated. The contact had not taken the vehicle to a local dealer and the vehicle had not been diagnosed or repaired. The contact relates the brake failure to NHTSA Campaign Number: 21V890000 (Service Brakes, Hydraulic). The manufacturer had been informed of the failure. The failure mileage was approximately 50,000.
The contact owns a 2018 Toyota Camry. The contact received notification of Manufacturer Recall Number: 21V890000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The dealer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2018 Toyota Camry. The contact received a notification for NHTSA Campaign Number: 21V890000 (Service Brakes, Hydraulic) however, the part to do the recall repair was unavailable. The dealer had been notified about the recall and confirmed that parts were not yet available. Three months later, the contact was informed that if she felt uncomfortable with driving the vehicle, she could receive a temporary loaner vehicle. Since March, the contact had been driving a loaner vehicle while her vehicle remained in the possession of the dealer. The manufacturer had been notified of the recall but offered no assistance. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2018 Toyota Camry. The contact stated while driving 25 MPH, the warning message "Low Braking Power/Stop in A Safe Place" was displayed. The contact stated upon making a turn, the brake pedal was depressed several times but the vehicle failed to respond. The contact veered to the side of the road, turned off the vehicle and the vehicle stopped. The vehicle was towed to the dealer where it was diagnosed that the power braking assist had failed and the vacuum pump needed to be replaced. The manufacturer was notified of the failure and informed the contact that the remedy was not yet available. The failure mileage was approximately 133,076.
The contact owns a 2018 Toyota Camry. The contact stated that while driving at various speeds, the braking system warning light would intermittently flash on the instrument panel upon depression of the brake pedal. The contact then received notification of NHTSA Campaign Number: 21V890000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not available. The dealer had been notified about the warning light and gave the contact a loaner vehicle while his vehicle remained in the possession of the dealer. As parts remained unavailable, the contact then called the manufacturer who informed him that the NHTSA was responsible for releasing the parts for repair and to notify the NHTSA about the parts delay. The contact stated that the manufacturer had exceeded a reasonable amount of time for the repair. The failure mileage was approximately 37,000. VIN tool confirms parts not available. The consumer stated the problem was resolved on 06/15/22.
The contact owns a 2018 Toyota Camry. The contact stated while driving 60 mph, the check brake pump warning light was illuminated and the brake pedal became difficult to depress. The contact stated he had to pump the brake pedal to slow the vehicle and maneuver to the side of the vehicle. The contact stated after parking safely he used the parking brake to keep the vehicle from rolling. The vehicle was not drivable. The contact towed the vehicle to the local dealer and was made aware of NHTSA Campaign Number: 21V890000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. VIN tool confirms parts not available. The failure mileage was approximately 200,000.
The contact owns a 2018 Toyota Camry. The contact received notification of NHTSA Campaign Number: 21V890000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated the vehicle was currently not drivable. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2018 Toyota Camry. The contact received notification of NHTSA Campaign Number: 21V890000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2018 Toyota Camry. The contact received notification of NHTSA Campaign Number: 21V890000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2018 Toyota Camry. The contact received notification of NHTSA Campaign Number: 21V890000 (Service brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer and manufacturer were made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2018 Toyota Camry. The contact stated that while driving approximately 20-25 MPH and approaching the red traffic light, the brake pedal was depressed but failed to respond. The contact quickly engaged the parking brake and completed the stop. The warning message "Low Braking Power - Stop in A Safe Place - See Owner-??s Manual" and the brake warning light illuminated. The contact veered to the side of the road and checked the brake fluid as stated in the Owner-??s Manual. The vehicle was towed to the dealer who informed the contact that her VIN was included in the NHTSA Campaign Number: 21V890000 (Service Brakes, Hydraulic) however, the part for the recall repair was not yet available. The contact then received a recall notification. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure and provided contact with a rental vehicle. The vehicle was not diagnosed or repaired. The failure mileage was approximately 84,729. VIN tool confirms parts are not available.
The contact owns a 2018 Toyota Camry. The contact received a notification for NHTSA Campaign Number: 21V890000 (Service Brakes, Hydraulic) however, the part to do the recall repair was unavailable. The dealer had been notified about the recall; however, the contact was informed that parts were not yet available. The manufacturer had been notified of the recall. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. VIN tool confirms parts not available. Consumer stated called the "Brand Engagement Center" again yesterday (02-28-22). Consumer was told that there was still no remedy available!
A D V E R T I S E M E N T S
- Houston, TX, USA