MY 2013 SUBARU CROSSTREK stalled on the highway in March 2023 while I was driving home from work. I brought it to Hassett Subaru in Wantagh because a friend told me that there was a recall on the spring valve (from 5 years ago, which I was never notified of). Vlad Oriol wanted to charge me a few thousand dollars to breakdown the engine, even though that was a requirement of the recall. I checked the VIN and found out my car was covered by the spring valve recall. Since the car was unsafe to drive, I then called Subaru headquarters who sent a tech supervisor to investigate the situation. The tech supervisor said the problem was due to the recall so the engine breakdown was covered. The tech supervisor said the "rocker arm had come loose from excessive lash, but was tied to the recall issue, " and also added that there was no other damage. Hassett Subaru was forced by Subaru headquarters to preform the recall fix. I picked up my car (we live 2 miles from Hassett) and the very next day the car wouldn't accelerate and was constantly misfiring. I brought the car back to Hassett. The tech supervisor came out again to investigate, this time there was additional damage to the cam shaft (which was not there before Hassett worked on the car). Hassett told Subaru headquarters that there was a preexisting issue with the car (which was totally false). As a result Subaru headquarters would not cover the cost to fix the problem that Hassett caused by attempting to fix the recall issue. Thanks to Hassett's misrepresentations to Subaru headquarters we have a car that doesn't run and can't afford a new one.

- Massapequa, NY, USA

Driving on the freeway my car lost power i pulled off to the side and tried to restart it. As I have the ignition turned over for 30 to 40 seconds the starter sounded erratic and the oil temperature light was flashing. I sat there for about ten minutes and tried again and it did the same thing but it started. This power loss has happened twice. The erratic noise coming from the ignition, and the hesitation of starting is a regular ongoing issue along with the oil temperature light. Since the first stall at about 117000 miles on the odometer the car has been burning oil at a rate of a full quart about every 3000 miles. #2 Around 120000 miles my key wouldn't come out of the ignition. This happened first on a late night in a high crime area. I actually had to leave my keys in my ignition while going into a gas station to pay for fuel. Since then this happens every time I turn off my vehicle and put it into the park position. Usually I have to wait around ten minutes to be able to remove the keys. Both of these issues cause a great deal of anxiety on the freeway or having to leave the key in the ignition.

- St. Johns , MI, USA

Engine burst into flames during normal highway driving. Vehicle was well-maintained with all scheduled maintenance performed during the life of the vehicle. CEL was lit approximately 1 week before fire but driveability was normal.

- Basking Ridge, NJ, USA

The stall led to a collision, bent cam shaft and need for total engine repair.

- Orem, UT, USA

involved in a collision, possibly related to the stall issues mentioned in the collision. Reported to the insurance. They are pending repair on the matter due to recall and entire engine was required, which is more than the car is valued for.

- Craig, UT, USA

Whilst driving down Highway 101 near Sequim WA, I was on cruise control doing 55 MPH going up a steep hill which I have done numerous times before without issue. When all of a sudden the car suddenly slowed down, for me to hear honking from a Semi behind me who had to suddenly swerve to go around us to stop him from rear ending me (luckily that part of the road on the hill had a second lane for the truck to use, if not then me and my son would probably be seriously injured or dead.) I looked at the dashboard to find the engine warning light on, and the cruise control flashing, but the car was still running and drove fine with the accelerator pressed. Later on I found out this error code was P0024. When that issue happened, not only had the engine warning light illuminated, it caused not only the cruise control to disengage (without my input) but also for the vehicle stability control to stop working. Once again though the engine was still running file and in my opinion it disabling the cruise and stability control gravely endangered the occupants when it had no reason to disable them. Since then I have had other similar error codes such as P000D which have cause the same thing, but they happened on level ground so the car did not slow down so suddenly. I believe the issue is low or used engine oil, as when I got an oil change (within service life) the issues seems to have gone away; this has happened many times before. These PZEV vehicles not only in my opinion break EPA laws on emissions as they make the car burn through many quarts of oil in the service life, so how Subaru can claim PZEV when exchanging high RPS and a boat load of oil for some if any PZEV's I do not know. My car has two recalls, I have been urgently trying to get these fixed, but my two local dealerships (both 50 miles away) refuse to do the recalls as I filed a lemon complaint, and BBB complaint as one refused to honor a price match for thousands to me. I am a disabled Veteran and need car.

- Chimacum, WA, USA

On October 31 2020, The AC compressor on my vehicle caught fire while I was driving. This caused a foul odorous smoke to fill the cabin of my vehicle which was cough inducing and limited my vision. The air conditioner was not on at this time because of pleasant ambient temperatures outside. I no longer have this part because it was replaced at the dealership along with the serpentine belt that was damaged due to the fire. There was no warning light or noticeable change in the vehicle driving before the incident. I was unaware that I could report this incident until I found this website today.

- Scranton, PA, USA

Tvehicle bounces even when going over smooth roads. Engine seem try to stall while idled in drive mode. Rough starting of vehicle makes noises until warms. Vehicle has less than 55,000 miles

- Conley, GA, USA

Slow starting when turning over from stop/park/cold/hot. Excessive oil use after each 3,000 miles. No light warning for low oil displays. Engine bogs or almost stalls when giving gas. Usually when air conditioning is running. This started to occur after I had the valve spring recall taken care of. And all ignition coils replaced. The ignition coils caused excessive stalling downhill to uphill at various speeds yet usually occurred when applying gas from slow to mid-speed when applying gas. My thought were it was due to the recall but evidently had not relation. As per Subaru dealer on maui. Rear wheel bearing repeatedly replace. 3 times in one 1 and a half years. Start with with winding noise then gets worse very quickly. Within 1 to 2 months. Felt /feels very unsafe. Driving at slower speed okay at the range of 45-60 mph noise is very predominate. Thus requiring to drive at slower speeds than required, I bought this car used. In the course of less than 2 years I have had all these issues. All these issues where in the course of between 2018 and 2020.

- Pukalani, HI, USA

I had a recall done on an engine spring in August. At the end of June I experience power loss and blow back. I haven't had it checked yet but I've seen multiple complaints of engine failure after this recall. I'm wondering if mine fits.

- West Valley, UT, USA

Following the valve spring recall repair, engine sputters and hesitates at stop lights and in slow moving traffic, and engine consumes 800% since the repair. No problems before valve spring recall repair was performed at the dealership, destroying an otherwise good car.

- Gardner, MA, USA

Check engine light, oil temp, ABS light, cruise control light, traction control light and ABS light turned on at 90,000 miles. Had vehicle serviced by 2 different mechanics and transmission codes still appear.

- San Jose, CA, USA

After taking my vehicle into dealership for valve spring recall, service rep also suggested oil change at same time. I agreed. As soon as I drove it off the dealership lot, check oil light came on. I immediately returned car to have it checked but dealership said oil was full, probably faulty sensor and sent me away without fully checking the car. Check oil light would intermittently light up when driving locally. Then engine tapping sound and check engine light started a few weeks later while driving locally but indicator lights would turn off for short periods immediately after starting car, or while driving up or down steep inclines. Local mechanic confirmed that oil pressure was low and recommended taking it back to dealership. Another dealership is now disassembling the engine and recommending a new engine as oil pressure is low and not circulating properly after valve spring recall repair.

- Dobbs Ferry, NY, USA

The engine burns oil too fast. Every 800 to 1000 miles the car requires 1or 2 quarts of oil

- Mays Landing, NJ, USA

My car is currently using a large amount of oil. I've had to put in about 1.5 quarts of oil about 2 times between oil changes. The horn has also stopped working in some positions (thinking this is likely the clockspring). My car currently has about 106K miles on it.

- Roanoke, VA, USA

MY SUBARU DEALER COMPLETED 2 RECALL ITEMS ON 7/24/2019 - 8/1/2019 ON MY 2013 SUBARU CROSSTREK.THE ENGINE VALVE SPRINGS AND BREAK LIGHT SWITCH. AFTER WORK WAS COMPLETED, ON 8/1/2019 I HAD MY BUMPER REPLACED FROM A REAR-END ACCIDENT I EXPERIENCED ON 7/16 (POSSIBLE BREAK LIGHT SWITCH MALFUNCTION-- IT WAS THE THIRD TIME I HAVE BEEN REAR-ENDED IN THIS CAR SINCE PURCHASE). 8/7/2019 I PICKED UP MY CAR FROM THE AUTOBODY SHOP AND DROVE 2 MI. HOME AND PARKED WITH NO ISSUE. 8/8/2019 I DROVE 35 MI. ONE WAY TO WORK WITHOUT INCIDENT... **RETURNING HOME, I DROVE ROUGHLY 25-MILES AT HIGHWAY SPEEDS OF 45-70MPH, AND 5-MILES IN LIGHT, STOP-AND-GO TRAFFIC. 30-MILES INTO MY TRIP AT AROUND 5-15MPH MY CAR BEGAN TO SHAKE AND VIBRATE, I CONTINUED TO DRIVE, TRAVELING SLOWLY, TRYING TO DISCERN IF THE SHAKING WAS COMING FROM MY CAR OR FROM ONE OF MY TIRES. ALL OF A SUDDEN ALL OF MY ERROR LIGHTS ILLUMINATED ON MY DASHBOARD AND MY ENGINE LOST POWER AND STALLED OUT IN THE MIDDLE OF THE HIGHWAY (THE LIGHTS AND STEREO WERE STILL ON). WITH NO OTHER OPTIONS, I TURNED OFF THE IGNITION AND WAS ABLE TO RESTART THE ENGINE SO I COULD PULL OFF TO THE SIDE OF THE HIGHWAY. UPON DRIVING, MY CAR CONTINUED TO SHUDDER AND VERY LITTLE POWER TO ACCELERATE. IT STALLED AGAIN WITH 30 SEC. OF DRIVING. I WAS ALONE AND SCARED AND DIDN'T WANT TO SIT ON THE HIGHWAY, SO I RESTARTED MY ENGINE AND DROVE THE SHOULDER TO TRY TO REACH THE DEALERSHIP (.5 MI. AWAY) MY CAR CONTINUED TO SHAKE, HAVE NO POWER AND STALLED ANOTHER THREE TIMES AS DROVE TO REACH IT. THE DEALERSHIP DID A DIAGNOSTIC BLAMED THE "ENGINE STALL-OUT" I EXPERIENCED ON MY BUMPER REPLACEMENT, AND GAVE ME AN ESTIMATE OF $889 TO FIX, WHICH IS [XXX]! THIS ENGINE STALL FROM THE RECALL REPAIR PUT ME IN EXTREME DANGER, I WAS ALONE AND TERRIFIED WHEN IT HAPPENED ON THE HIGHWAY, AND NOW I AM BEING RIPPED OFF BY THE COMPANY IN CHARGE OF FIXING IT. ITS NOT RIGHT. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

- Chicago, IL, USA

The contact owns a 2013 Subaru Xv crosstrek. The contact received notification of NHTSA campaign numbers: 19V149000 (exterior lighting) and 18V772000 (engine and engine cooling). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Ira Subaru (97 andover St, danvers, MA 01923, (978) 739-8850) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. Parts distribution disconnect.

- Glouster, MA, USA

Took my vehicle in for a recall service for the engine valve spring. After the service was completed and with a little over a hundred miles driven since the service, my engine stopped while at a red. After restarting the car, my engine light has come on.

- Des Plaines, IL, USA

I have contacted all of the local dealers to schedule a recall repair on my engine valve springs. They all put me on a waiting list. This occurred 2 months ago and I still have not heard from any of the dealers. I believe the dealerships have not acted properly to remedy the issue in a timely manner, which is a real safety concern for me as I drive the vehicle daily.

- San Francisco, CA, USA

Subaru sent out a recall for my vehicle recall # wty-84 in the letter they state that the engine may stall while driving and causing an increased risk of a crash. When I called the local dealership they told me the first appointment they have to resolve this was on Feb 12, 2020. Finding this completely unsatisfactory for a company to expect its customers to drive a car they are telling us is a death trap. I called mail office Subaru to ask what the situation was. They claimed that another dealer in my area was able to schedule for this March/April they also stated that I would be able to rent a vehicle free of charge until my car was repaired if I was not feeling good about driving it. I called the dealership and they told me that was not the case - they have 100 people on their waiting list and no parts are even available let from Subaru to start fixing any cars - and they do not have a program to give any one rental cars while we wait. Even if I now wanted to trade my car I could not as no other company is to buy a car from me that has a recall on it that cannot be fixed for a year and is a death trap.

- Parker, CO, USA