Windshield crack

- Katy, TX, USA

Owner drove on to a parking lot. Vehicle lane departure prevention function sensed a white line on the pavement. This caused the vehicle to turn left, acceleration an uncontrollable fashion. The vehicle jumped the curb proceeding into heavy shrubs which damaged the vehicle. The shrubs stopped the vehicle.

- Stockton, CA, USA

Classic Subaru weak windshield glass issue. While traveling on a small side street about 40mph, something that was inaudible hit my front glass last night while going to the store. We saw what appeared to be a very small chip. On the way home from the store the small chip turned into a streaking spiderweb just from hitting pavement divisions on the highway. This car has less than 600 miles on it. The Subaru salesmen were very pushy about buying their ding, dent, glass protection stating that they know the glass is about 900 dollars to fix. I think they know the glass is weak. Now I am out the costs of a windshield plus the tint to have it re-tinted. So we are talking well over 1K if I have the dealership install the glass and re-calibrate the eyesight program to the windshield.

- Castle Rock, CO, USA

I have owned my 2020 Subaru Outback for only 2 months. My car will now not start. After jumping the vehicle/ charging the battery, it will start again and then shut back off. There appears to be an electrical issue that is causing my battery to drain very rapidly. Changing the battery does not fix the problem. Fixing the electrical issue is the only solution. Subaru has this problem with Outbacks and ascents from 2017 to 2020 and needs to issue a recall.

- Falls Church, VA, USA

While driving along route 81 South of carlisle pa. An audible pop was heard. I noted nothing at the time. Later in the day, this 2 foot crack appeared in the windshield. I don't believe the crack is the result of an object as there is no apparent point of impact and only the the very small area adjoining the frame is at all disturbed aside from the obvious clean crack.

- Carlisle, PA, USA

July 2, 2020: The front windshield cracked seemingly without cause while driving on the interstate. After stopping, it appeared to have a tiny chip near the rear-view mirror and a crack about 3 feet long extending from it. This windshield was replaced on July 8, 2020. July 19, 2020: The new windshield received a tiny rock chip while driving. The rock chip was less than 1 inch in size so a repair was to be attempted. The repair was unsuccessful as the rock chip immediately spread when suction was applied to the surface.

- Lynnwood, WA, USA

WE PURCHASED A 2020 OUTBACK LIMITED 4/28/2020. THE SALESMAN, [XXX], DELIVERED THE CAR TO OUR HOME ON 5/1/2020. THE SECOND TIME WE DROVE THE VEHICLE, 5/6/2020, A CRACK SUDDENLY APPEARED ON THE LOWER PASSENGER SIDE OF THE FRONT WINDSHIELD AS WE WERE DRIVING ON AN INTERSTATE HIGHWAY. (MY HUSBAND IS AN ATK AMPUTEE AND WANTED TO PRACTICE DRIVING THE CAR WITH HIS PROSTHETIC LEG BEFORE DRIVING 30+ MILES TO A DOCTOR APPOINTMENT.) THERE WAS NO APPARENT REASON FOR THE CRACK AS THERE WERE NO AUTOMOBILES AROUND US. WE ALREADY HAD AN APPT TO RETURN THE CAR TO THE DEALER THAT WEEK TO INSTALL OPTIONS WE HAD PURCHASED AT SALE. AT THAT TIME WE LEARNED THE WINDSHIELD WAS NOT PART OF THE WARRANTY AGREEMENT WE HAD SIGNED AND THE FINANCE AGENT IN NO WAY ENCOURAGED US TO SIGN THAT PORTION OF THE AGREEMENT. NOR DID HE INFORM US OF THE HIGH COST OF WINDSHIELD REPLACEMENT AND ELECTRONICS RE-CALIBRATION. WE PAID $1143.34 TO REPLACE THE FRONT WINDSHIELD AND RE-CALIBRATE THE ELECTRONICS. OUR INSURANCE WAS A $1000 DEDUCTIBLE WOULD WOULD NOT ALLOW FILINGS FROM DEALERSHIPS AS THEY ARE NOT APPROVED REPAIR SITES. AT THAT TIME WE ALSO PAID AN ADDITIONAL $500 TO PURCHASE THE WINDSHIELD WARRANTY. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

- Seguin, TX, USA

Had new 2020 Outback less than 3 weeks and noted hairline stress crack (no chips) on outside laminate of windshield, near passenger side camera, 3.25 inches long. I was washing the windshield in my driveway when I noticed the crack. There are previous reports of defective windshield glass with this model. Photo attached.

- Smithville, MO, USA

Subaru eyesight lane centering failure. Date: 27apr 2020, time: About 9:45am, location: I-75 South bound between dayton and cincinnate Ohio, about mile marker 29.8. road conditions: Dry, sunny and bright.: adaptive cruise control on, lane centering on. Vechile milage about 7700 miles. While passing a semi on the left, at the rear corner of the semi the steering wheel tried to make a hard sharp right turn.as if the right side of the lane had moved way to the right. I had a hard grip on the steering wheel which was the only thing that kept me from crashing into the left rear of the semi trailer.. I have noticed in the past that the lane centering has a tendancy to steer close to semi's while passing either on the right or the left. For this reason I tend to watch closely when passing but this suprised me at how hard the steering tried to execute a lane change, it was almost like someone jerked the steering wheel to the right. After bringing it back on coarse the lane centering stayed in the proper lane abet, wanting to stay towards the right side while finishing passing. Lane centering functioned properly for the next few miles at which time I turned it off due to approaching several semi's. I don't believe the subara's eyesight lane centering function is reliable. This is also the second time the lane centering has tried to execute a lane change since owning the vehicle.

- Huber Heights, OH, USA

Wind shield is cracked after sitting in garage for 2 days

- Rocklin, CA, USA

Windshield cracked overnight. Appears to be spontaneous.

- Chattanooga, TN, USA

The windshiled has a large crack on the driver's side and is under a week old. I noticed the crack after vehicle had been parked all night at my house. Not sure how or where it began. I noticed on 3/5 but not sure how long a smaller one could have been there and started to grow.

- Call, TX, USA

The low beam's angle on the self-leveling headlight units is too flat blinding oncoming traffic (every other car and third truck flashes their high beams at me). The implementation of the handsfree bluetooth protocol is inadequate as incoming call volume is too low (even after increasing speaker volume to maximum). It makes handsfree operation of your mobile phone all but worthless while handsfree operation is required by law in my state. Both issues are safety issues as far as I am concerned.

- Crookston, MN, USA

Windshield has 4 cracks/runs approx 24 inches each and chips very easily. I contacted the dealership and they didn't have any windshields to replace it with. Safelite couldn't find my car's windshield in their inventory. I even bought the policy that replaces the windshield at no cost to me. I drive with a cracked windshield that can't be fixed.

- Canyon, TX, USA

Windshield cracked from the bottom when the heater and defroster were used to preheat the car on cold morning in the driveway. Thermal shock from the outside vs inside temperature caused the windshield to crack upwards and then split in both lateral directions. Coincidentally, the car is new and was making a creaking noise when I turned to the right which I could not source. Now the window is cracked and the noise is gone. Tells me the windshield was too tight and under stress.

- Manchester, NH, USA

While driving on a highway I notice that my windshield got cracked for no reason. I just purchaced my Outback 5 days ago before it happened.

- Anchorage, AK, USA

Windshield

- Bailey, CO, USA

Bought a new car with a defective windshield

- Henderson, CO, USA

The windshield is too fragile. I've owned this car for less than 4 months, have already had my windshield replaced once. Literally 2 weeks after replacement, another crack. I didn't even hear a rock hit the windshield. I was driving off the exit of a freeway, no one in front of me, I heard a small cracking noise. I noticed a bullseye crack on the passenger side. If the glass can't even sustain a small rock hitting it (so small that I didnt even hear it hit the windshield) how does this glass hold up in accidents?

- Detroit, MI, USA

Front windshield spontaneously cracked during normal driving mode

- Seattle, WA, USA