8.3

pretty bad
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
4,173 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2020 Subaru Outback accessories - exterior problems

accessories - exterior problem

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2020 Subaru Outback Owner Comments (Page 5 of 16)

« Read the previous 20 complaints

problem #232

Feb 082022

Outback

  • miles

A D V E R T I S E M E N T S

02/08/2022, at 8:20am, I noticed a crack on the windshield on the passenger side. No explanation how it got there and there is NO chip. The crack comes from the edge of the windshield, out about 5 inches then curves up another 2-3 inches and then curves again towards the driver side another 3-4 inches. Within 12 hours it has grown. This crack will eventually impact my ability to fully see ahead while driving ( light glare and disruptive to the driver). Bob Rhorman Subaru (my local Subaru dealership) will be inspecting the windshield on 02/14/2022. There was no warning signs to this happening. I know Subaru of America has a history of defective windshields and my 2020 Subaru Outback does follow under the windshield lawsuit against Subaru of America.

- Lafayette, IN, USA

problem #231

Dec 012020

Outback

  • miles
Within 2 months of purchase 2020 Outback the car's Infotainment center has continually malfunctioned including times when the car's backup camera is displayed while the car is in drive and moving forward. Eye-sight constantly disabled as well is infotainment center constantly blacking out and then resetting itself while car is in motion. Constant beepind telling driver to look at road - all especially in inclement weather. Car is unsafe. I have multiple videos showing this but they are too big to upload here.

- Kensington, MD, USA

problem #230

Jan 202022

Outback

  • miles
The windshield on my 2020 Subaru Outback spontaneously cracked while I was driving the vehicle on a cold morning (01/20/2021). This crack is the second such spontaneous crack that has occurred with this same vehicle. The first crack occurred in the original windshield in June 2021, after which the original windshield was replaced with an OEM windshield. This second cracking event occurred with the OEM replacement windshield. About 30 minutes into driving the vehicle at freeway speeds (65 mph), a crack with a total length of about 10 inches (5 inches vertical, 5 inches horizontal) formed spontaneously mid-length on the windshield beginning from the bottom edge of the glass. The formation of the crack occurred quickly and was associated with a loud snapping sound. The path of the crack traveled through the location of a small (2mm x 2mm) chip in the glass located approximately 2 inches from the bottom edge of the glass. This chip in the glass occurred at least 2 months prior to the cracking event and was the result of an impact from a small rock (about 1cm x 1cm). No additional damage or impact force had occurred on the chipped location between the creation of the chip and the cracking event. If the crack had been larger and the associated snapping sound louder, the startling nature of the event and loud volume of the snapping sound would likely put someone driving the vehicle at risk of reacting in a hazardous fashion and result in a crash. Furthermore, since the Subaru Outback's forward collision warning, automatic emergency braking, adaptive cruise control, lane departure warning, and lane keeping assistance all operate through a camera-based system that requires a clear view through the windshield, the crack posed a risk of impacting these systems.

- Richland, WA, USA

problem #229

Jun 282021

Outback

  • miles

A D V E R T I S E M E N T S

The windshield on my 2020 Subaru Outback spontaneously cracked shortly after I started the car on a hot summer day (06/28/2021). Roughly a minute after starting the vehicle and turning on the air conditioning, I drove a distance of about 100 ft and heard a really loud snap, but initially didn't see the cause of the sound. About 2 seconds later, a crack quickly spread horizontally from the driver's side edge at mid height of the windshield until reaching the center of the windshield. After continuing to drive the vehicle, the crack began to spread vertically for about 6 inches, and then spread further horizontally to the right by another 6 inches, forming an S-shape. No damage or chips were known to have been previously inflicted on the windshield and the glass was visibly intact prior the cracking event. Because the crack was positioned almost exactly at eye level, visibility was noticeably distorted. If the crack and associated snapping sound had occurred while the car was being driven in actual traffic on a road or freeway, the startling nature of the event and loud volume of the snapping sound would likely put someone driving the vehicle at risk of reacting in a hazardous fashion and result in a crash. Furthermore, since the Subaru Outback's forward collision warning, automatic emergency braking, adaptive cruise control, lane departure warning, and lane keeping assistance all operate through a camera-based system that requires a clear view through the windshield, the crack posed a risk of malfunction of these systems. The windshield was inspected by a professional automotive glass installation shop and was determined to have been damaged beyond repair, requiring total replacement.

- Richland, WA, USA

problem #228

Jan 052022

Outback

  • miles
Purchased my outback in January of 2020, Sometime in that same month I noticed a small crack in the windshield, down at the bottom on the passenger side. No idea how it cracked. by the next day the crack had grown to over 8 inches. I called subaru dealership and they stated that wasnt covered under warrantee and that they didnt deal with insurance companies directly so I would have to get it fixed by them, pay up front and get my insurance company to reimburse me directly. Called my insurance company and they said to just go to safelight. I explained it was a brand new car and I wanted original factory glass and they said ok. work was done, safety eyesight recalibrated and car was brand new again. Fast forward to today (jan 5 2022), about exactly 2 years from the first time. Driving down the road, heard a pop, didnt see a rock or debris hit me, look at the windshield and see a small crack in the uper driverside windshield. Knowing how fast the last crack grew I immediately headed to safelight. By the time I arrived there, the small crack (about 1/4 inch) had grown to over 12".

- Rio Rancho, NM, USA

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problem #227

Dec 312021

Outback

  • miles
The windshield cracked with no apparent impact from an object. While driving, a loud pop sound was heard and a 10" long curving crack appeared on the left side of the windshield.

- Ithaca, NY, USA

problem #226

Nov 172021

Outback

  • miles

A D V E R T I S E M E N T S

1.) Headlights. They are extremely bright to oncoming traffic and oncoming traffic is always flashing or beaming you with their high beams as they think your brights are on when they are not. This is dangerous. Also LED lights do not put off enough heat and the headlamp body itself freezes over in cold rain or snowy conditions severely reducing your ability to see during low light situations. Wipers. The windshield wipers do not last. They should be silicone and they are rubber which is terrible for longevity.

- Saint Helena , CA, USA

problem #225

Dec 242021

Outback

  • miles
Windshield developed spontaneous crack on bottom edge of driver side extending 12-18-?? in line of sight of driver. There was no impact or stone hitting the windshield. Drove car for 30 minutes and parked car to go shopping. 5 minutes later the crack developed while still parked. Vehicle to be inspected by local dealer on December 29, 2021.

- Santa Cruz, CA, USA

problem #224

Dec 032021

Outback

  • miles
windshield cracks for no reason

- Silver Spring , MD, USA

problem #223

Nov 162021

Outback

  • miles
Windshield seems to have cracked for no good reason

- Portland, OR, USA

problem #222

Nov 202021

Outback

  • miles

A D V E R T I S E M E N T S

Vehicle was started remotely (which turned on windshield deicer) and when I entered the vehicle as I prepared to drive there was a popping sound. I noticed that the windshield had cracked in the center bottom of the windshield where the deicer is locate. The crack ran about 4 inches long. Notified Subaru and was told to have dealer inspect vehicle. Waiting for reply from Subaru

- Cranberry Twp, PA, USA

problem #221

Nov 112021

Outback

  • miles
The front windshield cracked spontaneously overnight while parked in my garage. There had been no previous chips or cracks. The crack started on both sides near the wiper area and radiated upward toward the eyesight camera.

- Rochester, NY, USA

problem #220

Oct 222021

Outback

  • miles
Was driving SB on route 41 south of Oskosh, Wi at a certain point I noticed a crack forming on the windshield spreading from the lower right side over to the lower left side and continue upward. No rock hit or impact was heard.

- Fremont, WI, USA

problem #219

Oct 142021

Outback

  • miles
Second spontaneous windshield crack

- Edgewater, FL, USA

problem #218

Oct 032021

Outback

  • miles
Random crack started on windshield from bottom middle lower area and quickly spread to drivers side. No rock chip or cause

- Colorado Springs , CO, USA

problem #217

Sep 182021

Outback

  • miles
windshield developed enlarging cracks; was worried the windshield would implode; independent service center examined and replaced; drove down ~1/4 mile winding dirt road to church meeting site in wooded area; after arrival I lowered driver front side window slightly to allow fresh air in car on warm day; did not notice any crack/breakage in windshield; upon starting the car when ready to return (~5 hours later) immediately noticed 2 cracks in windshield on driver side both about 6-8 inches above bottom; another smaller crack on far left side looked like impact; got out and could find nothing on car or ground around that would account for the breakage; both non-impact cracks grew an inch or two wider as I drove home

- Groveland, IL, USA

problem #216

Sep 272021

Outback

  • miles
Drove vehicle over a small bump in the road while driving less than 5 mph and a crack appeared on right center edge of windshield of approximately 3 inches... Within 15 minutes the crack extended to across almost half the windshield. Vehicle has 11500 miles. When we notified Subaru, they stated it would not be covered under warranty.

- Franklin, WV, USA

problem #215

Sep 202021

Outback

  • miles
We purchased a 2020 Subaru Outback on August 20, 2021. On September 20, 2021, the car was driven to work, there was no crack in the windshield, the car sat in a parking lot for approximately 8 hours; upon getting in the car after work a crack was noted on the lower portion of the windshield and was going across the middle of the windshield (approximately 3 inches up from the bottom and approximately 14 inches horizontal). There was no apparent reason for this crack.

- Lawrence, KS, USA

problem #214

Sep 212021

Outback

  • miles
Windshield cracked for no apparent reason. Crack initiated at the top of the windshield and formed a curve to turn horizontal. Total length of crack approx. 18 inches.

- Houston, TX, USA

problem #213

Sep 162021

Outback

  • miles
Got into the car on Thursday, September 16th and there was a spiderwebbing crack in the lower center of the windshield. The car was parked the previous night with no crack and no incident of anything striking the windshield the previous day

- Rusk, TX, USA

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