8.3

pretty bad
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
4,173 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2020 Subaru Outback accessories - exterior problems

accessories - exterior problem

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2020 Subaru Outback Owner Comments (Page 3 of 16)

« Read the previous 20 complaints

problem #272

Nov 112022

Outback

  • miles

A D V E R T I S E M E N T S

We have had our 2020 Subaru outback for almost 2 years. Within these years, we have had 3 cracked windshields. The first time a rock hit the windshield causing a crack that moved quickly. The second time, we got a small ding from a rock. It did not cause the windshield to crack. However, I barely touched it with my fingertip and the ding turned into a crack that went halfway across our windshield. This last time, there was no apparent cause. We never heard anything hit the windshield, it just cracked. We have less than 29,000 miles on this car. I have never had a vehicle needing a windshield replaced this often if ever!!!!

- Tampa, FL, USA

problem #271

Sep 292022

Outback

  • miles
My windshield cracked for no apparent reason. I parked my car in my garage and left for a 6-week long vacation. When I returned, I noticed a small crack at the passenger side of the windshield which grew and has moved almost past midway horizontally. There are no impact sites or something else to suggest that something has happened to the windshield. I have contacted my insurance company which has suggested to change the windshield and is not covered. I came to the Subaru Dealership to fix a recall that is currently ongoing. I have been told by the dealer's customer rep that it's over $1000 to fix. As I tried to shop around, I have come across multiple complaints online that other people are experiencing similar issues with cars similar to mine. Hence, I am filing this complaint.

- Cleveland, OH, USA

problem #270

Oct 062022

Outback

  • miles
My outback has 22500 miles on it. The wind shield had not visible cracks or chips. I got to work on 10/06 and when I cam back to my car there was a large 2-3 foot crack starting in the black area around the glass. the crack there was large enough to fit a piece of paper into it. It appears to have just cracked and spread apart from strain or stress on the glass. The crack runs directly across my view as the driver. The windshield had always been loud and you could hear wind moving around it.

- Marietta, PA, USA

problem #269

Nov 012021

Outback

  • miles

A D V E R T I S E M E N T S

Windshield continously cracks. The windshield is prone to cracking. Within two years I've had two windshield cracks

- Highlands Ranch , CO, USA

problem #268

Jan 122020

Outback

  • miles
The windshield was pitted by something no larger than a grain of sand. Needed to use a magnifying glass to see it. Within 24 hours of no driving a 6" long crack developed.

- York, PA, USA

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problem #267

Sep 122022

Outback

  • miles
The windshield cracked without anything hitting the windshield. This is the fourth (4th) time this has happened to this vehicle. 3/6/21, 7/13/21, 12/6/21. And now, today, 9/12/22. The dealer has all the records. We need the support of your organization to help us deal with this. We can't fight this by ourselves. Please help us!

- Wilmington, DE, USA

problem #266

Aug 312022

Outback

  • miles

A D V E R T I S E M E N T S

Blind spot warning does not turn on when there is actually a vehicle truly in the blind spot. Visibility in new cars via windows is blocked and insufficient, and the blind spot warning does not activate at the right time. Drivers could easily cut someone off with less than a foot in front of the car in the blind spot, because there is no proper warning. Warning only turns on when vehicle could hit another car when switching lanes. Not before when visibility is limited by vehicle structure and mirrors. Also, touch screens are a huge hazard in cars. Having to look at a touch screen in order to control air or other items is a huge safety hazard. Tactile controls and buttons are much safer. Not to mention touch screens and screens do not work during heatwaves. Car sitting in temperatures above 80 degrees, have major issues with computer screens working. Forward collision and driver monitor warning is also a hazard. Forward collision warning occasionally turns on when there is fog or smoke. Additional warnings distract drivers from actually looking at the road. Driver monitor warning turns on when looking through turns, causing drivers to be distracted and look at why the vehicle is beeping at them instead of paying attention to where they are driving.

- Portland, OR, USA

problem #265

Aug 042022

Outback

  • miles
My windshield cracked and I got it repaired on 7/7/22. The tech said it was a caused by a stress fracture. I got the windshield replaced and within a month on 8/4/22, I got another crack. I thought it must be an installation problem but Safelite told me it was another stress fracture. That same week I got another crack in the windshield, said to be another stress fracture. It seemed strange to me that the windshield would crack that easily. I then found this article: https://www.torquenews.com/1084/new-ruling-subaru-cracked-windshield-lawsuit-now-adds-25m-cars I paid a $500 deductible to Progressive (my insurance) for each windshield replacement. The car is available for inspection upon request. This vehicle is putting mine and other people's safety at risk because it easily cracks and makes it hard to see out of the windshield. The vehicle has been inspected by insurance representatives at Safelite in Ann Arbor, MI and Toledo, OH.

- Toledo, OH, USA

problem #264

Aug 142022

Outback

  • miles
We notice on the morning of 8/14 /2022 that our Subaru Outback 2020 had a substantial crack in the windshield.The car was parked overnight in the garage. We called the Burlington Subaru dealer( as per advice from Subaru Consumer line) The dealer spokesperson(Erika) took our information and said a pre - approval person from the dealer ship will call us to discuss if the windshield would be covered under the warranty;3 years / 36000 miles. As the local dealer does not repair windshields, all repairs are performed by a second party. We are awaiting a resolution from Subaru. In the meantime we would like to add our names to the complaints of many Subaru owners.Thanks, The Kayser-??s.

- Panton, VT, USA

problem #263

Aug 062022

Outback

  • miles
Front windshield spontaneously cracked windshield on drivers side midway to 1/3 across windshield. Had not driven in 2 days. Sitting in driveway. Was excessively hot day (upper 90 degrees). No prior windshield (or car) issues. Awaiting repair guidance from dealer and insurance.

- Hanson, MA, USA

problem #262

Aug 032022

Outback

  • miles

A D V E R T I S E M E N T S

Very small rock hit the windshield and bounced off creating an immediate 3 inch crack that grew to reach almost the other side of the windshield in the next 2 days. This is the second windshield that needed to be replaced in under 2 years. It definitely cracks easier than any other vehicles we have owned and considering the lawsuit for the Subaru glass being prone to this, It is not cool they continue without correcting the issue, especially considering the expense. It does count against you for insurance claims.

- Lithia, FL, USA

problem #261

Jul 022022

Outback

  • miles
The windshield started getting scratches & dings on it within 2 weeks of it being purchased for no apparent reason

- Martinsburg, WV, USA

problem #260

Jul 312022

Outback

  • miles
Some kind of debris hit windshield on passenger side above bottom corner. The glass is not chipped, but the crack started developing quickly and reached to the middle of the windshield. The windshield itself was as new @12,000 miles only. It is noticeable that the crack is widened like the windshield glass is pulling itself apart. The crack is growing in length every day and following some random path. I visited the Mile One dealership and stated the issue that windshield should not crack like this without glass being noticeable chipped and it's a major safety and quality concern. They refused to even look at and said I am on my own because Subaru does provide any warranty for their windshields.

- Ellicott City, MD, USA

problem #259

Jul 272022

Outback

  • miles
Windshield cracks Third time to replace

- Fayetteville , AR, USA

problem #258

Jul 222022

Outback

  • miles
Windshield cracked without outside impact (e.g., rock, debris). Retailer refusing to cover under warranty. Car was parked when the windshield cracked.

- Philadelphia, PA, USA

problem #257

Jun 152022

Outback

  • miles
Windshield was cracked and spread across the windshield. I wasn-??t aware that it was broken until my sister got in the car and asked me if I knew it was broken! I don-??t know when it happened or the mileage.

- Pleasant Grove , UT, USA

problem #256

Jun 202022

Outback

  • miles
The car experienced an unexplained spontaneous front windshield crack. It started small on the drivers side near the wiper and has continued to spread. No foreign body or rock has hit the windshield. I took the vehicle to O'Steen's Subaru in Valdosta and they refused to repair it.

- Thomaville, GA, USA

problem #255

Jun 202022

Outback

  • miles
Apply getting in my car on June 20th I noticed a 8" Crack starting at the edge of the windshield on the right side about a quarter of the way up from the bottom pfrom the bottom. This is since propagated significantly. The interesting thing is that I just replaced the windshield 4 months ago for a failure that was remarkably similar no associated rock strikeThe crack starting at the right edge.This clearly suggests a design or manufacturing flaw. Note that the 1st one was repaired through the insurance company.. I'm taking it now to the dealer.

- Mckinleyville, CA, USA

problem #254

Jun 042022

Outback

  • miles
The front windshield cracked in the lower middle section of the windshield. There was no apparent strike from an object while driving (the driver saw no objects strike and the sound did not sound like a typical object strike). The crack appeared suddenly and stretched about 2+ inches to the bottom of the windshield up approximately 2-3 more inches and then horizontal toward the middle of the windshield about 2 inches. Shortly after (within 1 hour) the crack extended another 2ish inches horizontal toward the middle of the windshield. The crakc shows a star like pattern, with six arms radiating off from the center with the two vertical arms on top and bottom extending out as described above. There is also no obvious chip from outside the windshield that would indicate an object strike.

- Kyle, TX, USA

problem #253

Oct 182021

Outback

  • miles
In mid 10/2021 while I was driving, my front windshield cracked with no apparent reason. The crack appeared on the passenger side, at the side edge of the windshield. As stated the crack appeared with no apparent reason as there was no imppact of any object to the windshield. No police report was made. I did not make a claim with my insurance. The winshield was replaced and eyesight syste, m was recalibrated at the Subaru dealership in Skokie IL.

- Buffalo Grove, IL, USA

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