8.3

pretty bad
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
4,173 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2020 Subaru Outback accessories - exterior problems

accessories - exterior problem

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2020 Subaru Outback Owner Comments (Page 14 of 16)

« Read the previous 20 complaints

problem #52

May 122020

Outback 4-cyl

  • 2,300 miles

A D V E R T I S E M E N T S

Driving on interstate at highways speeds, small pebble (most likely) struck windshield, could not see the pebble, was not very loud. Seemed insignificant but when I arrived at my destination 10 minutes later cracks had started emanating from the spot where the pebble struck. I've never seen a windshield break so easily, stuff gets kicked up all the time on this interstate.

- Lakewood, CO, USA

problem #51

Apr 212020

Outback

  • 4,500 miles
Vehicle was bought in Nov. 2019. It has since had it's windshield replaced three times. The vehicle was on the freeway each time and the windshield was hit by a rock. Now I know rocks break glass, but I have never owned a vehicle with such a fragile windshield. I've owned many many cars and none have ever needed their windshield replaced even after being hit by a rock. Chipped yes, but never cracked all the way across like this vehicle. The vehicle also has a popping noise that comes from the left front, when turning left. The dealer can't figure out what the noise is.

- Phoenix, AZ, USA

problem #50

May 132020

Outback 4-cyl

  • 3,200 miles
Traveling on the freeway on a slow rainy day (~45mph), a pebble? hit my windshield which cracked an area as large as a penny near the wipers. Right away, the crack started to propagate towards the top of the windshield, making large crackling noises. Later I found out that it has also extended to the area below the windshield seal (by the hood). I have had a few cars before and all have had rocks hit their windshield. Never had I seen such easy yield in windshield glass to such light impact.

- Santa Rosa, CA, USA

problem #49

May 112020

Outback 4-cyl

  • 3,600 miles

A D V E R T I S E M E N T S

Windshield cracked way too easily.

- Issaquah, WA, USA

problem #48

May 072020

Outback 4-cyl

  • 430 miles
New 2020 Outback, touring with less than 400 miles..windshield cracked while driving. No other vehicles in area.

- Montebello, CA, USA

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problem #47

May 012020

Outback 4-cyl

  • 8,000 miles
I have a 2020 Outback limited and the front windshield has cracked twice on it while driving on I-75 in tn. Both times a small stone kicked up by a passing car hit the windshield and before I could get it checked out by safelite; it cracked horizontally. I had the windshield replaced and paid $1035 to have it replaced by a Subaru dealer and less than two weeks later, another small stone kicked up by a CRV passing me hit the new Subaru windshield. Again, it immediately cracked horizontally and now I will have it replaced a second time. There is appears to be something wrong with the quality of the glass: Too thin? due to the eyesight system needing a very optically pure glass; perhaps the glass is too thin. But the quality of the Subaru front windshield glass needs to be looked into. (I was driving at 70 mph in very light traffic. No trucks in area.

- Albany, GA, USA

problem #46

Mar 082020

Outback 4-cyl

  • 7,000 miles

A D V E R T I S E M E N T S

A small rock hit the windshield while driving on a highway, and the next morning a massive crack appeared.

- Matthews, NC, USA

problem #45

May 042020

Outback 4-cyl

  • 480 miles
Windshield cracks unreasonably in deicer area. Cracks continuously growing, even without travel or vibration. Car had less than 500 miles.

- La Verne, CA, USA

problem #44

May 022020

Outback

  • 5,000 miles
I leased my 2020 Outback 5 months ago and this is the second time the windshield easily cracks after a small object hit the glass and made a low subtle noise. I have encountered scenarios as such previously with other non-Subaru brand cars and none of the windshields cracked. Clearly the quality of the glass is terrible and defective. There even seems to be a big class action lawsuit regarding Subaru windshields.

- Burbank, CA, USA

problem #43

Mar 022020

Outback

  • 5,000 miles
There is a crack in the windshield that basically appeared over night. It wasn't there when we parked it in the garage in the evening and then I noticed it the next day when I got out. It starts from the edge of the glass and there are even shards of glass coming out in one spot. We would have remembered a rock hitting us as our car is only a couple of months old...my first brand new purchase. The crack now goes completely across the windshield.

- Borger, TX, USA

problem #42

Mar 262020

Outback

  • 3,600 miles

A D V E R T I S E M E N T S

The morning of March 26 I noticed an approximately 8-inch-long crack on the passenger's side of the windshield. By the end of the day the crack had spread to almost the entire passenger side of the windshield. The car had been sitting in the driveway the previous day and there was no noticeable rock impact. At the time the car had 3600 miles on it and had been owned for 2.5 months. Local dealer (herb gordon Subaru in silver spring, md) graciously covered the replacement and recalibration of eye-sight cameras.

- Takoma Park, MD, USA

problem #41

Apr 282020

Outback

  • 5,200 miles
The morning of April 28 I noticed a crack developing on the windshield of my 2020 Subaru Outback. It started on the passenger's side below the wiper and is heading upward. The previous evening, I heard a small rock hit the windshield while driving on the highway, however there was no crack evident at the time. The next day the crack appeared and there is a very small pit at the rock impact site. The size of the rock strike does not seem like it should have caused the entire windshield to crack. This is the second cracked windshield on this 3-month old car.

- Takoma Park, MD, USA

problem #40

Apr 242020

Outback

  • 2,270 miles
Widshield appears to have spontaneously cracked from lower left hand edge to a length of nearly 12' in front of driver. Vehicle was parked in our home garage with no crack evident when parked and crack was discovered before being driven the following day. Crack appeared just a day after vehicle was in dealer service for an ECU reprogramming recall.

- Lacrosse, WI, USA

problem #39

Apr 032020

Outback 4-cyl

  • 1,739 miles
Car hasn't been driven in weeks and has been safely stored on my property. Got the car out to wash it and I noticed a chip developed in the windshield. Not only that, but an incredibly unusual swirl developed in the glass that cannot be cleaned from inside or out. Photo attached. Looks like something between the layers of glass. Filed a claim and my insurance sent out safelite to fill the chip. Swirl is still there. Seems unsafe.

- Ferndale, MI, USA

problem #38

Apr 142020

Outback

  • 5,000 miles
We have a 2020 Outback and a crack appeared starting from the driver side lower corner and began moving up and out into line of sight. I found the crack when I pulled out of the garage.

- North Bend, WA, USA

problem #37

Apr 112020

Outback

  • 12,000 miles
Vehicle has under 12K miles and this is the 3rd windshield that has spontaneously has cracked

- Lake Elsinore, CA, USA

problem #36

Mar 252020

Outback

  • 3,500 miles
I got in my car one morning and noticed a crack on the passenger side of the windshield. The crack was on the outside of the vehicle and originated from the very bottom of the glass. It has been a week or so, and the crack continues to grow everyday.

- Georgetown, KY, USA

problem #35

Apr 032020

Outback

  • 0 miles
A large crack formed on the driver side at eye level. I've never seen a windshield break so suddenly and abruptly while driving. It distracted me for about 10 seconds as I was watching the crack get larger. I was driving at 50 miles per hour on the adaptive cruise control. The cruise control lost visibility and turned off immediately. From my understanding the windshields are made to meet the minimum requirements to save costs. Subaru does not cover windshields and the eye sight calibration is way too expensive for me to take on personally. A company whose reputation is built on safety should not be cutting corners on the windshields.

- Ridgecrest, CA, USA

problem #34

Apr 012020

Outback

  • 2,200 miles
Front windshield cracked halfway across the glass after a pebble kicked up while driving on the highway. The crack spidered out on its own across the entire front windshield within five hours. Camera on windshield now has to be recalibrated otherwise will not function properly.

- Cos Cob, CT, USA

problem #33

Feb 132020

Outback

  • 200 miles
Front windshield has multiple pits on it after only a few hundred miles of owning the vehicle. There have been no rocks hitting it. The vehicle is garage kept and barely driven. The concern is that the windshield will eventually crack.

- Monroe Twp., NJ, USA

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