7.3

pretty bad
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
7,239 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2019 Subaru Outback accessories - exterior problems

accessories - exterior problem

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2019 Subaru Outback Owner Comments (Page 3 of 17)

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problem #281

Jul 302020

Outback

  • miles

A D V E R T I S E M E N T S

Windshield cracked for no apparent reason. Started at the base of the windshield on the passenger side and gradually continued toward the center. If it continued it could affect my driver vision and the "eye sight" safety system. I took it to safelight for replacement. They mentioned that they would only replace it with an aftermarket brand. The Subaru windshield was too thin (their oppinion based on previous repairs).

- Spring Hill, FL, USA

problem #280

Feb 182022

Outback

  • miles
Spontaneous crack of the front windshield, unsafe to drive for fear of collapse into car or during a collision.

- Tacoma, WA, USA

problem #279

Aug 232022

Outback

  • miles
Within the three years I have owned this vehicle my windshield has crack with only minor impact or no impack at all to the windshield; the cost of paying for a second windshield replacement is an unreasonable expense something is wrong with the glass integrity of these vehicles.

- Williamsburg, VA, USA

problem #278

Aug 302022

Outback

  • miles

A D V E R T I S E M E N T S

On August 30, 2022 a small road chip hit my windshield as I was driving around 30 mph. I was surprised to discover that the windshield cracked at the site of the impact on the passenger side of the vehicle. The crack was approximately 12 inches long. Upon inspection the impact crater is very small, less than 1/16" by 1/32" and shallow, although the road chip was so small and vehicle speed so slow, I am surprised the windshield showed any damage at all. Later that day after leaving the vehicle parked I returned to discover that the windshield crack had lengthened to about 28" while the vehicle was parked. This is the THIRD windshield I have had to replace on the 2019 Subaru Outback! All windshields have been replaced by Subaru. I have concerns about the vehicle safety. Will the windshield protect the occupants of the vehicle from road debris as it is supposed to" Will the windshield rip open and injure the vehicle occupants when a minor object hits the windshield? Who should pay for the repair of the substandard windshield and increased auto insurance due to a high incidence of windshield claims? Is this vehicle safe to drive"

- Plano, TX, USA

problem #277

Aug 212022

Outback

  • miles
I had to replace my windshield 4 months ago from a random crack that appeared for no apparent reason and I am now having to replace it again. It seems like this is happening to a lot of people with Subarus. I believe it is a safety issue.

- Pittsburgh, PA, USA

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problem #276

Aug 202022

Outback

  • miles
I replaced my windshield in March 2022 due to a stone chip that immediately cracked to over a foot in length while I was driving. The chip was in the lower quadrant on the driver's side and ended up extending to about the center of the windshield. Five months later, I have another very large crack. I have no idea when this occurred and remember no instance that may have caused the crack. It starts roughly above the rear view mirror, curves out and around it to form a large 'J' shape. While I can understand stone chips are a symptom of normal wear and tear, the excessive cracking is concerning. I do not drive regularly on gravel roads nor am I on the expressway often. I regularly maintain my vehicle and didn't hesitate to get the windshield repaired initially. Having never experienced this issue with other vehicles (in which we've owned several years longer) I don't feel it is right to either have my insurance company or myself constantly be responsible for a product I believe may be faulty.

- Fenton, MI, USA

problem #275

Aug 172022

Outback

  • miles

A D V E R T I S E M E N T S

Crack in windshield while car was parked overnight on 8/17/22. It is an upside down U-shape crack starting in the center, and one side propagating all the way down and other side about half that. The crack can be felt. There is no evidence of a rock or anything else hitting the windshield. Planning to have it replaced in two days.

- Akron, OH, USA

problem #274

Aug 192022

Outback

  • miles
windshield suddenly cracked and I need to replace

- Johnston, RI, USA

problem #273

Aug 092022

Outback

  • miles
2019 Subaru Outback. On 8/9/22 I was Driving on interstate and a tiny crack appeared in mid to lower left corner of windshield. Called dealer immediately because it is my second windshield-?"the first one was covered in 2020 under warranty after It spontaneously cracked. On 8/9/22 I called my insurance while driving (hands free) and they made same day appointment but Safe Lite could not repair the windshield because by the time I got there the crack had expanded, making it a full replacement. There is no recall but already a lawsuit involving 2017-2019 models of Subaru Outback windshields. Trying to get Subaru to replace it again. There needs to be a recall! Windshields should not crack spontaneously or so easily. Thank you!

- Mequon, WI, USA

problem #272

Apr 152022

Outback

  • miles
My windshield cracked on its own (without any object hitting it) under the passenger side plastic that covers the lower aspect of the windshield. The crack extended upwards and towards the driver's side. I'm concerned the crack will start to obstruct the driver's view and that it will be dangerous for passengers inside. Subaru America was contacted by phone and then a few weeks later we were given Case #220504-132599 (through an email from Kris Drechsel at Subaru America). Subaru of White Bear Lake, MN (Greg Nichol) inspected it on June 21st and determined the crack was NOT caused by a rock chip or any other object and the crack started from the bottom (under the plastic) and extended upwards (gave us a different Case #220621-171862). We were told someone from Subaru America would contact us about next steps. They never contacted us.

- North Oaks, MN, USA

problem #271

Jul 212022

Outback

  • miles

A D V E R T I S E M E N T S

My windshield now has three cracks d/t small rocks hitting the windshield at far distances from other vehicles. When I originally purchased this vehicle, the windshield was cracked requiring a replacement before purchase. This is a new windshield 2 years old from that initial replacement. The dealer has not confirmed an issue with their windshields. No warnings were provided to watch out for this by the dealer. The first crack occurred 4 months after purchase. The most recent one occurred today.

- Minneapolis, MN, USA

problem #270

Jul 182022

Outback

  • miles
The windshield on the Outback do not hold up. I have replaced my windshield 2 times. About to replace for a 3 time. All within 13 months. All Subaru windshields. I-??m a cautious driver and do not drive close to others. A rock has hit the windshield but it automatically cracks over 8 inches. Not repairable. I-??ve never had this problem with my other vehicles.

- Walstonburg, NC, USA

problem #269

Jul 032022

Outback

  • miles
Windshield development a crack about 12 inches long without any known impact. It just popped and cracked by itself. Conditions were normal, no extreme heat or cold.

- Leeds, MA, USA

problem #268

Jun 112022

Outback

  • miles
The windshield cracked itself without being hit by anything. The crack grows visibly once in a while.

- San Jose, CA, USA

problem #267

Jul 032022

Outback

  • miles
I went outside to get my Sunday newspaper and noticed a large somewhat S-shaped crack on my windshield. It has been parked in the driveway Friday night and all day Saturday July 1-3. I have also had 2 small (nickel-sized) dings which I had SafeLite fix and neither of these have run. I-??ve never owned a vehicle in my 60 some odd years with this many windshield issues. Subaru needs to pay for these issues and correct the problem. I will be out $997.28 for what appears to be a design problem.

- Katy, TX, USA

problem #266

Jun 182022

Outback

  • miles
I had a driver-side mirror damaged in a small crash. The wiring harness for the mirror was pulled from its location. The mirror was replaced, and the wiring harness was not to my knowledge. Since that repair, the vehicled dynamic cruise control, called Eyesight has failed more than 50 times. I have had the vehicle at the dealer 2 times. They concluded yesterday the unit checked out. I drove it for 5 minutes, and it failed again. I believe it could be related to them not replacing the wiring harness. They believe it may be related to a new windshield, which I find it hard to believe. They recalibrated the Eyesight with the non-OEM windshield. Subaru technicians believe it is related to the non-OEM windshield, and I am having a brand new windshield replaced with the OEM windshield. Which I also believe is inferior because of cracks in my orginal windshield.

- Harlingen, TX, USA

problem #265

Jun 032022

Outback

  • miles
My windshield is constantly getting cracks and chips. When I tried to get the most recent crack repaired, the windshield cracked, forcing me to get a replacement. When the windshield got replaced, another crack appeared 24 hours later, rising from the bottom (near the car frame), towards the top of the car. This crack nearly doubled in size within 48 hours. I will be spending about $1500 total on two new windshields within a month. This is not what I would expect of Subaru. I've owned many cars in the past, and have never had to replace windshields at this rate.

- Springfield, MO, USA

problem #264

Jun 082022

Outback

  • miles
Three cracked windshields, according to the service personnel the windshield on this vehicle is thin, Subaru was aware of it, but has done nothing about it. Subaru cover the cost of the first windshield and the part that was not covered by insurance on the second one. Now it-??s out of warranty and I-??m sure the windshield will be out of pocket and it-??s well over $1000. The first crack was for no apparent reason, but the second and third one did appear that there was some type of chip in the windshield. I question if the glass is thin how safe can it be?

- Columbia , MO, USA

problem #263

May 302022

Outback

  • miles
The windshield of my Subaru Outback just cracked spontaneously and it needed to be replaced. Subaru of America is not paying for the replacement even if it is not my fault that it cracked. They said it is out of warranty but there is an ongoing class action suit against them about this

- Gastonia, NC, USA

problem #262

May 062022

Outback

  • miles
My windshield cracked in February 2022 while parked and was replaced with a new Subaru windshield under warranty in February 2022. After having the windshield replaced, it cracked again in May 2022, with the crack propagating from the same spot at the base of the wiper blade on the driver's side windshield. The windshield glass failed. It was available for inspection at Safelite and Subaru upon request. Disagreement between myself and Subaru and Safelite as to cause. The main crack is a stress crack, which started from the base of the windshield and propagated towards the center of the windshield. There is a small radial fracture, which seems to be around a jog in the main fracture, possibly where there was a local stress field change in the glass around the intermittent tip of the propagating fracture. Subaru and Safelite claim it is an impact fracture because of the small radial/conchoidal fracture. However, a) I did not witness an impact while driving when the crack initiated, b) the same type of conchoidal/radial fracture can occur due to localized stress field changes in the damage zone ahead of a propagating fracture tip, 3) and the main fracture can then continue to propagate through the damage zone, as it seemed to do in my windshield. The fracture deviates slightly at the radial point, suggesting the radial nature is due to a local stress field change rather than an impact. Furthermore, the intersection of the crack with the molding at the base of the windshield is in almost an identical location to the February 2022 crack, which occurred while my car was parked and had no impact. Even if there was a minor impact, the crack propagating at the same location at the base of the windshield is statistically unlikely unless there is an issue with the glass. Safety of myself and others was put at risk by reducing visibility. No warnings or other signs of failure occurred prior to the windshield failure.

- Houston, TX, USA

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