This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2018 Subaru Outback. The contact stated that a crack had formed horizontally on the upper driver's side windshield without impact. The contact called tom wood Subaru (3300 E 96th St, indianapolis, in 46240, (317) 805-7775) and was informed by a representative that the plastic in between the windshield glass would prevent major failure. The contact was then referred to an independent mechanic to have the vehicle serviced. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was unknown.
The contact owns a 2018 Subaru Outback. The contact stated while driving 60 mph, a small rock impacted the windshield and caused a small crack. The contact stated she had experienced the failure on 4 separate occasions. The contact stated she had the windshield repaired at a windshield repair shop three times. The contact called the local dealer metrowest Subaru (948 worcester St, natick, MA 01760, (508) 651-2000) and the dealer was made aware of the failure. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 10,000.
The contact owns a 2018 Subaru Outback. The contact stated while the vehicle was parked in the garage, the front windshield cracked. The contact contacted lou fusz Subaru St. Louis (900 N lindbergh blvd, St. Louis, mo 63141) where it was diagnosed with the front windshield needing to be replaced. The vehicle was not yet repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 34,000. The consumer stated the manufacturer was contacted and offered a $500 credit for the repair. The consumer declined and the vehicle repaired at a glass repair company.
The contact owns a 2018 Subaru Outback. The contact stated that the windshield cracked on the passenger's and driver's side without impact. The contact stated that the windshield had been replaced three times in a year. The vehicle was taken to nate wade Subaru sales (1207 S main St, salt lake city, ut 84111, (888) 654-7340) to be diagnosed. The contact was informed that the windshield needed to be replaced. The vehicle was repaired. The manufacturer was informed of the failure and offered a partial reimbursement. The failure mileage was approximately 60,000.
The contact owns a 2018 Subaru Outback. The contact stated while driving at an undisclosed speed, the windshield cracked after an unknown object struck the windshield. On another occasion, while the vehicle was parked, the windshield cracked without impact. The contact stated that after the windshield was replaced, he became aware that the replacement windshield was also cracked. The technician returned to replace the windshield and stated that the windshield was cracked by the plastic trim used for the windshield support. The contact stated that the windshield was being replaced for the third time. The contact was concerned for the safety of the occupants riding in the vehicle after learning that the plastic trim was able to crack the windshield. Neither the manufacturer nor an authorized dealer were notified of the failure. The failure mileage was unknown.
- Durham, NC, USA
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The contact owns a 2018 Subaru Outback. The contact stated that while driving approximately 50 mph, the front windshield suddenly cracked on the passenger's side without impact. The next day the crack continued to expand. The cause of the failure was not determined. The local dealer and manufacturer were not yet notified of the issue. The approximate failure mileage was 37,000.
The contact owns a 2018 Subaru Outback. The contact stated that while the vehicle was parked, she noticed the front windshield was cracked. The contact stated while driving 55 mph, the front windshield cracked without impact. The vehicle was taken to miller Subaru (1592 NJ-38, lumberton, NJ 08048, (609)267-4000) where it was determined that the windshield needed to be replaced. The vehicle was repaired however, the failure recurred. The manufacturer was contacted however, no further assistance was provided. The failure mileage was 37,000.
The contact owns a 2018 Subaru Outback. The contact stated that the windshield cracked on two separate occasions on the driver's side without impact. The contact had the windshield replaced each time since the crack obstructed her vision while driving at various speeds. Neither the dealer nor the manufacturer were notified of the failure. The vehicle was repaired. The failure mileage was approximately 15,000.
The contact owns a 2018 Subaru Outback. The contact stated that after parking the vehicle in the garage, the next day the front windshield developed a crack located on the passenger's side. The cause of the crack was undetermined. The contact indicated that the windshield had been replaced on 2 previous occasions and each time no impact to the windshield had occurred to cause the cracks. The local dealer faulkner Subaru located at 3233 paxton St, harrisburg, pa 17111 was notified of the failure. The manufacturer was not yet contacted. The failure mileage was 25,000.
The contact owns a 2018 Subaru Outback. The contact stated while driving 55 mph, a rock impacted and cracked the windshield. The contact stated he experienced the failure on three separate occasions. The vehicle was taken to the local dealer albany Subaru located at 718 san pablo ave, albany, ca 94706, (510) 528-1244, where the windshield was repaired three times. The manufacturer had been informed of failure. The failure mileage was approximately 1,500.
The contact owns a 2018 Subaru Outback. The contact stated that the front windshield cracked without impact. The vehicle was taken to reliable Subaru (438 S ingram mill rd, springfield, mo 65802, (417) 720-8373) where the contact was informed that the windshield needed to be replaced. The vehicle was repaired. The manufacturer was not contacted. The failure mileage was 10,000.
The contact owns a 2018 Subaru Outback. The contact stated that upon inspection it was discovered that the upper right passenger side glass windshield was cracked. The contact indicated that the crack was approximately 5 inches long and was located on the interior section of the windshield. The cause of the failure was not determined. The local dealer and manufacturer were not notified of the failure. The failure mileage was 50,000.
The contact owns a 2018 Subaru Outback. While the vehicle was parked in the driveway, the contact noticed a crack on the windshield from the center all the way to the top. The vehicle was not taken to the dealer for diagnostic testing. The manufacturer was not notified of the failure. The vehicle was repaired. The approximate failure mileage was 25,000.
The contact owns a 2018 Subaru Outback. The contact stated that the windshield cracked without warning or impact. The vehicle was parked in a garage prior to the failure. The dealer was not contacted. The manufacturer was made aware of the failure and stated that the contact would be referred to a dealer. The vehicle was not repaired. The failure mileage was approximately 31,000.
The contact owns a 2018 Subaru Outback. While driving at an unknown speed, the windshield cracked from one side to the other. The dealer (briggs Subaru of topeka, 3115 S Kansas ave, topeka, ks 66611, (785) 581-0138) previously replaced the windshield. The recent failure was repaired by safelight. The cause of the failure was not determined. The failure mileage was 2,092.
A D V E R T I S E M E N T S
- Fishers, IN, USA