This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Takata recall. The contact owns a 2005 subara Outback. The contact received notification of NHTSA campaign number: 15V323000 (air bags) however, the part needed to perform the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Takata recall: I have been waiting almost 1 1/2 months for the dealership to contact me about this recall! I called them the day I received the notice and was told that the parts were on backorder! my daughter drives this vehicle and is very concerned about driving it without the recall being done. She won't allow anyone to ride with her. How is it that my daughter acts so responsible but the manufacturer and oem dealer won't! when I call the dealer, their entry level receptionist won't even allow me to talk to the service department to voice my concern. How many more people have to be injured before this recall is carried out. I for one, pray it is not one of my family members!!! very disappointed with how this is being handled!!!
Takata recall. Despite being contacted 2 months regarding this recall, and being told that we should not allow a passenger to ride in the front passenger seat, I have yet to hear from any Subaru dealership. As a single car household, this has been extremely frustrating.
Takata recall Subaru case# [xxx] I received a recall notice about the ongoing takata airbag issue. Upon contacting Subaru my wife was informed by "[xxx]" that : 1) that only a "dealer" could do the repair work 2) Subaru would only cover $500 in transportation costs per the letter received: 1) "Subaru will replace the inflator for your front passenger air bag at no cost to you." 2) "until this repair is performed, do not allow passengers to ride in the front passenger seat" given that I am in Alaska (zip 99901) and that there is no current Subaru dealer available in my area I was told that I would need to Transport the vehicle to either juneau Alaska, or seattle Washington, both are only available by boat and after checking with multiple shipping and ferry services the cost would be around $1800 round trip to Transport my vehicle. Both my wife and I communicated this to "kyle" and again was told they would only cover $500. I proceeded to offer alternatives such as having a certified local shop do the work, or that because my area has a fair number of vehicles that they should send someone. I was basically told no and not provided any other remedy. Could you please look into this matter and find out why there is any issue in getting this repaired? in the meantime my family of 5 is having to take two cars, and now I am unable to sell my vehicle or trade it in until this issue is addressed. I am not upset about this, annoyed yes, but more importantly there are many other people in my area that simply can't afford to pay to have their cars fixed if Subaru will not honor their own commitments. Thank you for your time [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
Takata recall. The contact owns a 2005 Subaru Outback. The contact received notification for NHTSA campaign number: 15V323000 (air bags). However, the parts needed were not available for repairs. The contact believed that the manufacturer had exceeded a reasonable of time to provide the repairs. The dealer was contacted, who confirmed that the parts were not available. The manufacturer was not made aware of the delay. The contact had not experienced a failure. VIN tools confirms parts not available.
- Bolinas, CA, USA
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Takata recall. Subaru recall campaign wqr53. Notice received with instruction not to allow front passenger. Contacted six (6) local dealerships to remedy defect. All six advise they cannot schedule appointment to remedy defect as they have no parts and don't know when parts will be available. One dealer advised Subaru of America is not cooperating with local dealer. Each dealer advised to check back (in a month or two months) to see if they have parts. Without use of front passenger seat my vehicle is rendered useless. No other options provided; I.e., a loner car or a rental vehicle. Not the best way to run a railroad. Has a class action lawsuit been filed? if so, please advise as to legal counsel.
Takata recall - I have children and my Subaru dealer is telling me I am not in a high priority group to have my airbag inflators replaced. I got a notice saying people should not ride in my passenger seat until it is fixed, but this is an impossible scenario for many people including myself and my family.
NHTSA recall 15V-323. Subaru notified me of this recall. They suggested no one sit in the passenger seat until the problem is repaired. But they are out of parts and don't know when it can be fixed. In a front or passenger side impact, the passenger air bag could still inflate, without a passenger, thus placing the driver at risk. So what do I do" stop driving the car until Subaru fixes the problem? what can NHTSA do to make Subaru fix the problem asap"
The contact owns a 2005 Subaru Outback. The contact received notification of NHTSA campaign number: 15V323000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure....updated04/04/16
The contact owned a 2005 Subaru Outback. While driving at 25 mph, the driver side air bag deployed. As a result the contact sustained a burn to the right arm that required medical attention. The vehicle was destroyed. The manufacturer was not made aware of the failure. The failure mileage was 60,000. Updated 06/02/17 updated 10/17/2017
The contact owns a 2005 Subaru Outback. The contact stated that he had experienced a failure related the manufacturer's takata air bag recall. The specifics of the failure experienced were not available. The contact stated that the VIN was not included in the manufacturer's takata air bag recall. The approximate failure mileage was 70,000.
The contact owns a 2005 Subaru Outback. While the vehicle was parked the contact noticed that the air bag light illuminated on the dashboard. The vehicle was taken to an independent mechanic for diagnostic testing. The technicians stated that the air bag sensor and module needed to be replaced. The technicians informed the contact of NHTSA recall campaign id number 04V274000 (component: Air bags:side/window) for the air bags. The manufacturer was contacted and stated that there was no recall. The failure was not repaired. The approximate failure mileage was 64,000.
The contact owned a 2005 Subaru Outback. The contact stated that the brakes failed to engage and the vehicle crashed into a tree and caught fire. The air bags did not deploy. Four people were injured and police and fire reports were filed. A month prior to the accident, the vehicle was inspected and no failures were found. The vehicle was inspected after the crash and it was discovered that the tumbler system was defective. The VIN was unavailable at the time of the complaint. The current and failure mileages were unknown. Updated 7/16/10 updated 07/27/10
: the contact stated while traveling 15 mph, the vehicle was hit in the front driver side wheel area. The airbags did not deploy. Although the seat belt was worn, the contact sustained minor injuries to the head, neck, and spine. There was a police report taken at the scene. The vehicle was towed to an independent repair shop.
On July 13, 2005 I totaled my 2005 Subaru Outback by rolling it about three times. None of the airbags deployed-not even the side curtain airbags. I understand that the side curtain airbags are designed to deploy in a roll over.
A D V E R T I S E M E N T S
- Brooks, ME, USA